Not an easy story - we were waiting for the eMTB for 8 months (for our 9 years old son). Global components outage. Ed from the RideLev has provided updates via WhatsApp virtually every day. Th... See more
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Dealt with Ed after losing faith with other scooter suppliers it was refreshing to deal with someone who actually cared! Subsequently his customer service was exceptional. Even connecting me with a... See more
Company replied
Amazing customer service, wasn't sure how long item would take to be delivered. Needed for my sons birthday present. Sent message on what's app, couldn't of tried hard enough to get me this item on ti... See more
Have just bought an electric bike from this company. The service has been excellent. Sensing that I was a bit nervous about assembling - the bike was assembled and checked in advance and deliver... See more
Company details
About Ride LEV
Written by the company
Ride LEV offer Light Electric Vehicles including eBikes and eScooters to help you get to you destination safely.
Exclusive UK stockists of Blumil GO.
Have your electric bike Delivered Assembled and Serviced at a place of your choice, UK wide!
Experience the service of a local bike shop from the comfort of your home.
Ride LEV also work with a number of cycle to work schemes that can save you up to 42% off the cost of your new eBike.
E-Bikes
E-Scooters
E-Kids
Accessories
Clothing
Contact info
85 Great Portland Street, First Floor, W1W7LT, London, United Kingdom
- 020 3886 1415
- info@ridelev.com
- ridelev.com
4.7
Excellent
141 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently ordered accessories for my…
I recently ordered accessories for my Tern bike.. I got amazing service from ridelev..
Fast.. reliable and above all the check-in call after the product delivery was amazing
September 5, 2021
Unprompted review
Bad delivery service
I have no complaint about the customer service from this company but as for their courier service it is atrocious would not recommend unless you live close enough to collect
August 27, 2021
Unprompted review
Cannot beat the service.
Picked up a 2021 KTM Macina Sprint from RideLEV, and I absolutely love it.
I’m 26 and had multiple knee operations which limited me to short flat rides. This bike has enabled me to ride further, and not avoid hills!
Fantastic advice, service and kept me in the loop while being built etc.
If you want to get yourself an Ebike don’t hesitate!
Thank you so much Ed and the team!
August 14, 2021
Unprompted review
Exemplary service.
I couldn’t be more impressed by the customer service I received from Ride LEV. The team remembered the item I was looking for and called me as soon as it came into stock. There were some challenges with the delivery (down to the courier) and the team went above and beyond to make sure I had my item as promised. Exemplary.
July 31, 2021
Unprompted review
Great company great product and the…
Great company great product and the seller stays in touch until you receive your order cheers
Ed
July 25, 2021
Unprompted review
Amazing service. Moved mountains to help us…
Moved mountains to help locate our various requested products, which we couldn’t find anywhere in the UK. Ed was fantastic. Ultra responsive. And on WhatsApp, perfect! No hesitation in recommending, I will be buying all my bike gear here in future.
July 25, 2021
Unprompted review
market basket
I ordered a market basket but there was a problem with the supplies Ed from Ride LEV notified me of this money back or wait I opted to wait It has now arrived and is a very good Basket well worth the wait
Many Thanks
July 17, 2021
Unprompted review
The team and service is top notch.
The team and service at Ride LEV is top notch. Always updated on the delivery date and I received an amazing bike at an amazing price. They also included a tech support to build my bike at home. Would thoroughly recommend and use again.
July 16, 2021
Unprompted review
Tern bike basket
Great communication and service throughout the delivery process
July 15, 2021
Unprompted review
Great service and communication
Great service and communication. I ordered the Tern Market Basket and Hold 'Em basket for my Tern Vektron and was kept up to date with when the stock would arrive by a phone call and follow us WhatsApp messages which was great! My items arrived well packaged in a good strong box. Really friendly team and I would recommend Ride LEV and would definitely use them again.
July 15, 2021
Unprompted review
Really helpful and always get back to u…
Really helpful and always get back to u when something is wrong or need to swap defo shop here again for sure
July 6, 2021
Unprompted review
Brilliant customer service
I got my bike from Ride LEV through a cycle scheme. From start to finish, the buying process was smooth and easy and I was kept well informed throughout. My bike developed a fault a couple of weeks after I got it and Ed went above and beyond to get it replaced with no fuss, and then set up and delivered the same week. Absolutely brilliant service from a company that really cares about customer experience.
July 3, 2021
Unprompted review
I 100% recommend RideLEV!
I am very impressed with RideLEV, I ordered on line and the light that I had ordered was out of stock, they then discovered that it had been discontinued and on discussing my needs sent me a link for an alternative headlight, I wasn't sure about the new alternative until it arrived, it's brilliant, probably better than what I originally wanted! It makes me think that they only stock good quality products! RideLEV also ensured it was delivered quickly as it was for my hubby's birthday. Great communication throughout, 5 stars customer service and 5 star product. I 100% recommend!
July 1, 2021
Unprompted review
Great service did all they said they…
Great service did all they said they would highly appreciate 👍👍👍
June 24, 2021
Unprompted review
Friendly guys and great service!
Easy to use website, order placed and paid for simply and great communications via a phone call and Whatsapp message when I messaged on the website for clarification on delivery time. Friendly guys and top service.
June 23, 2021
Unprompted review
I cannot recommend ride LEV enough
I cannot recommend ride LEV enough! The personal and highly professional costumer service given in my interaction with ride LEV by the owner Ed is by far the best so far this year..
I know that I will be coming back and recommending to all ...
June 23, 2021
Unprompted review
Bike light purchase
Really great service from Ed at Ride at LEV from start to finish!
May 8, 2021
Unprompted review
Great company, will buy again
Great customer service. One item wasn't in stock so gave me a more expensive product for the same price. Their communication with customers is excellent!
April 29, 2021
Unprompted review
Was very helpful they stayed with me…
Was very helpful they stayed with me until I received my package so will be ordering again from them
April 26, 2021
Unprompted review
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