Zoomo Reviews 

395
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

I had no problems with bike personally, however just be aware that the customer service is terrible. I have twice made a reservation for a bike which cost me to waste an hour journey to get there and... See more

Rated 1 out of 5 stars

Absolutely appalling customer service. I made a booking in November for early December, for two months. Zoomo contacted me and informed me that they didn't have sufficient bikes and there would be a d... See more

Rated 4 out of 5 stars

So far so good. The bikes are in someways better than Vinx, brand cause they are lighter, and can be pedalled on flat battery, if you take it out, But most importantly they are 100%v legal,however t... See more

Rated 5 out of 5 stars

Amazing people, the asian girl hustling hard to get the customers attention despite she's feeling under the weather. I subscribed to used e-bike $99 for 16 weeks, pretty good deal. The bike looks a bi... See more

Company details

  1. Bicycle Rental Service
  2. Bicycle Store

About Zoomo

Written by the company

Meet Zoomo. Get a world-class electric bike with maintenance and theft cover included.
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Engineered in Australia, our quality and affordable electric bikes subscriptions are trusted by 1000s of couriers, commuters and everyone in-between. Try a Zoomo e-bike today.

Contact info

2.9

Average

TrustScore 3 out of 5

395 reviews

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No recent history of asking for reviews

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2.9

All reviews

(395)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Zoomo ebikes Melbourne Team the best

I found Zoomo to be much cheaper compared to other ebike shops. Every ebike shop has its pros and cons, but I chose Zoomo cycle because their bikes are safe and meet Australian regulations. I tested ebike with a throttle, and it made me feel uneasy and jumpy. While I appreciate not having to pedal anymore, it's a bit scary riding a bike that can go over 30 kph.

The team at Zoomo is fantastic. Even though they're always busy, they been really great with customer service and support. They been taking care of me throughout my 3 week rental, always emphasizing battery safety and the importance of regular maintenance. I always see them happily helping customers, even with my limited English.

I highly recommend Zoomo ebikes. They professional, easy to deal with, and provide quick-solutions. The throttle is great, but it’s much assurance to know I’m riding a legal bike.

Thanks, Ayush, for the awesome customer service!

August 8, 2024
Unprompted review
Rated 4 out of 5 stars

Thank you kleng

Special thank you to kleng who quickly provided me which what I needed to get back to earning again. While he was away the other support team members were of zero help and made me wait for over a week with no resolution.
Also special thank you to the Bermondsey workshop team for always being friendly and respectful.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

I had an exceptional experience with…

I had an exceptional experience with Hugo at the reception at Zoomo. He is incredibly helpful and attentive, always going the extra mile to ensure customer satisfaction. Whether I had questions or needed assistance, Hugo was there with a friendly attitude and a genuine willingness to help. His dedication and professionalism truly set him apart. Highly recommend seeking out Hugo if you want top-notch service!

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable service

Superb service! Lovely guys always busy yet accommodating and tend to needs with post haste within reason. 0 other services like it a real golden egg of the community

August 2, 2024
Unprompted review

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