I rented a Kia Picanto or similar, and what i got was sulking swidt that has been in accident, had dirty seats and interior, had about 90000km on odometer. The place is actually outside of terminal no... See more
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Even after 2 month deposit 650 was not returned. After short converstion in watsapp i was blacklisted. Central office did not respond to number of emails. Broker also couldnt get in touch with... See more
This company is run by scam artists, I wish I'd read reviews before have. No one was waiting at airport, had to call and then wait 20 minutes. At the office they requested £1700 for deposit, the card... See more
This right-cars rental is a scam. They have so many hidden fees due and they make customers buy there insurance even if tje clients have there own insurance or bought insurance through the website. Do... See more
Company details
Written by the company
Right Cars is an award-winning brand known for its ever-competitive prices and value for money. Right Cars’s ever-increasing 100% franchised network is currently present in excess of 20+ countries worldwide. Our brand ethos is to demonstrate honesty and transparency to the customer and to ensure there are never any hidden surprises. Right Cars supports leading technology innovations to ensure it is at the forefront of all new developments and ensure that customers are able to use them.
Contact info
Suite 501, Regency House, 91 Western Road,, BN1 2NW, Brighton, United Kingdom
- customercare@right-cars.com
- right-cars.com
2.2
Poor
4K reviews
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Hasn’t replied to negative reviews
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No communication & no deposit refund
I had a very frustrating experience with Right Cars in Antalya. After returning the car in good condition and on time, I’ve been waiting for weeks to receive my deposit refund (RC2089365IW). Despite multiple attempts to contact them via email and phone, I haven’t received a single response. The phone number provided either goes unanswered or is out of service.
A company’s professionalism is reflected not only in the rental process but also in how they handle post-rental matters. Unfortunately, Right Cars has completely failed in this regard. I would strongly advise others to be cautious when renting from this company, especially if you’re relying on getting your deposit back promptly.
April 25, 2025
Unprompted review
Avoid them
Totally trouble, they didn't send car to the airport till we found a local person to contact them, after arriving to their office at midnight they told us that they will take deposit not hold it and when I complained, they said you can cancel it, at the mid night middle of nowhere.
When I got into the car I found the fuel guage is near red zone but they said you can return with same amount, you imagine at midnight in new country you need to go to the petrol station first.
more than 3 weeks after returning the car and trying to contact them in different ways but no response, today I claimed via my credit card.
Antalya Airport
Booking Reference: TR358355320
Confirmation No.: RC2130590IW
Desk telephone: +905302247575
Debited amount: 30,000.00TL (€650)
Pick up date: 07.Jun.2025 23:30
Drop off date: 15.Jun.2025 12.00
June 15, 2025
Unprompted review
Very nice experience at Herakleion…
Very nice experience at Herakleion airport,friendly staff and new cars
July 2, 2025
Unprompted review
Will try to grab as much money as they can. Upon arrival at 10:15 PM to pick up the car, I was informed the office had closed at 10:00 PM, resulting in a 40 euro
Will try to grab as much money as they can.
June 25, 2025
Unprompted review
Reply from Right Cars
Thank you for your feedback. We are sorry to hear that you were charged an out-of-hours (OOH) fee.
Please note that the branch operates between 07:00 and 22:00. If a booking is made within these hours but the vehicle is collected outside of this timeframe, an OOH fee will apply as per our policy.
Great company
The company were great . We waited 10 minutes at the airport , transfer to their office was quick and collecting the car was simple . Paperwork was explained and easy to complete . Our car was modern and clean and drove really well all week. The price was amazing for the week . Would definitely recommend
June 19, 2025
Unprompted review
Reply from Right Cars
Thank you for your positive review, we are pleased to hear that you enjoyed your rental experience with us and we hope to welcome you again in the future.
Avoid avoid avoid
Avoid at all costs charged extra for a deposit and stated it was just a secure payment and would be returned straight away. Payment was taken out of my account an 3 months later still waiting refund. Called numerous times now they ignore emails and calls
May 1, 2025
Unprompted review
Reply from Right Cars
We are sorry to hear that you have not yet received your deposit return, please write to customercare@right-cars.com providing your reservation number so we can better assist you, the first two letters begin with either RS,RC or ER as we are unable to locate your booking details.
Reply from Right Cars
Thank you for you 5* reveiw we will pass your comments on to staff and hope we can welcome you again soon
Right Cars Antalya - THIEVES!!
Hired a car that was supposed to be at the airport on arrival - IT WASN'T!!
Eventually got picked up and taken to the office. Had to pay a £790 deposit for an already dented car. Returned the car with no more damage at all which was agreed by the staff. They will not give my deposit back and are ignoring my requests. I contacted my card provider who have returned it. AVOID THESE SCAMMERS AT ALL COSTS !!!!!!!!!
June 27, 2025
Unprompted review
Reply from Right Cars
Thank you for your feedback.
Unfortunately, we are unable to locate your booking without a reservation number. However, I can confirm that this branch does not offer vehicle collection directly from the airport. All rental documentation is completed at the branch itself. Customers are collected from the airport and transported to the branch, where the rental agreements are finalised.
It’s unclear where you may have been advised otherwise, as this process is clearly outlined in the terms and conditions for this location.
We are also sorry to hear that you have not yet received your deposit return, please write to customercare@right-cars.com providing your reservation number so we can better assist you, the first two letters begin with either RS,RC or ER as we are unable to locate your booking details.
excessive fees
Arrived late, due to flight delay, they charged an out of hours fee. Up selling of car insurance an absolute rip off.
June 1, 2025
Unprompted review
Reply from Right Cars
Thank you for your feedback. We are sorry to hear that you were charged an out-of-hours (OOH) fee.
Please note that the branch operates between 07:00 and 22:00. If a booking is made within these hours but the vehicle is collected outside of this timeframe, an OOH fee will apply as per our policy.
staff are thoroughly trained and are required to explain all available insurance options to every customer as part of the standard rental process.
With regards to insurance our agents intention is not to apply pressure, but simply to inform customers of the choices available. We apologise if this came across differently during your experience.
Don't go there!
Don't go there!
It took them ages to give us a car.
And then they tried real hard to force an insurance on us.
And then we had to take many many photoes because the car was so ruined.
And then one of the lights didn't work!
And we had to start all over again!
Never again that place!
June 23, 2025
Unprompted review
Reply from Right Cars
Thank you for taking the time to leave your review.
Please be advised that all rental companies, including ours, are expected to conduct a walk-around inspection with the renter at both the beginning and end of the rental period. Based on the details in your email, it appears this procedure was followed.
As these are rental vehicles, minor dents or scratches may be present. However, such imperfections do not affect the vehicle’s mechanical performance. That said, we do expect all vehicles to be delivered in a clean condition and in good working order.
This inspection process is not solely for the benefit of the company it is in place to protect our customers. It provides an opportunity for renters to identify and document any pre-existing damage to avoid disputes upon return.
With regards to insurance, we are sorry to hear that you felt pressured to purchase insurance. Please rest assured that our staff are trained to clearly explain all available insurance options to each customer as part of the standard rental procedure. The intent is to inform, not to pressure. We apologise if this was not your experience.
Scammers
Scammers, dishonest they lied to me. I will never recommend them to even my enemy. Stay away from them. They shouldn’t be doing business in the state at all
June 21, 2025
Unprompted review
Reply from Right Cars
We are sorry to hear you did not enjoy your rental experience with us on this occasion.
In order to assist you please write to customercare@right-cars.com providing your reservation number the first two letters begin with either RS,RC or ER as we are unable to locate your booking details.
Please provide as many details as possible so we can follow up with the branch accordingly.
BEWARE - Chania Airport, Crete
BEWARE! Do not use this company if you will be picking up the car after sunset. The carpark is in pitch black and you are expected to take photos of every single imperfection on the car to prove the condition it is given to you in. We attempted to do this with the help of our phone flashlight but obviously this is quite challenging. Inevitably we missed some small scuffs on the black bumper (or the damage didn't show up in the photo), and we were then charged the outrageous sum of €655 when we returned the car.
They claim to thoroughly inspect the cars but their own logbook doesn't show damage that we took note of, so they can not categorically say that those scuffs weren't there before we took possession of the car because they obviously have no clue.
In my opinion they are predatory and just looking to scam money out of people. We absolutely did not cause damage to the car, and our only hope now is that the insurance pays out. What a rubbish end to our holiday.
June 14, 2025
Unprompted review
Reply from Right Cars
We are sorry to hear that you have been charged for damage that you are disputing.
In order to address the issues raised please write to customercare@right-cars.com providing your reservation number so we can better assist you, the first two letters begin with either RS,RC or ER as we are unable to locate your booking details.
Disgraceful
Disgraceful, untrustworthy service from Right Cars Chania.
We picked our car up at 21:20, we were taken to a poorly lit carpark where the car was parked and told to take videos and photos of the car with no lighting assistance. When complaining about this after being charged for damages I was told "we usually drive the car to outside of the office where there are some spot lights"
Great, thanks.
Despite spotting several pieces of damage on the car that were not in the initial report, we missed two scuffs on the black bumpers which were obviously missed by us due to EXTREMELY poor lighting. The moment we arrived back at 11am they did a 2 minutes inspection and went straight for the small scuffs on the bumpers.
They still haven't spotted the other damages on the car so I'm assuming someone is going to get stung for that later down the line.
If the inspection is so poor that they missed damages that we found in the dark carpark when we were returned the car in the middle of a sunny day, how can you trust that those bumped scuffs were not also there? You can't, and neither can they.
Rightcars Chania are ripping people off and are to be avoided.
Make sure you get insurance.
June 5, 2025
Unprompted review
Reply from Right Cars
We are sorry to hear that you have been charged for damage that you are disputing.
In order to address the issues raised please write to customercare@right-cars.com providing your reservation number so we can better assist you, the first two letters begin with either RS,RC or ER as we are unable to locate your booking details.
Scammers!!
Scammers!!! Very rude staff!!! Damaged vehicles that never get repaired and each new dent is paid for by the drivers, on average £460. Both ways you’re screwed: you pay additional insurance or you’ll pay £460 for any new scratch…. they just cover up old dents with blotched jobs which fail and you pay then!!! Stay away!! We contacted the tourist police now
May 16, 2025
Unprompted review
Reply from Right Cars
Thank you for your feedback.
Please note that it is standard practice across all rental companies to conduct a walk-around inspection of the vehicle with the renter at the start of each rental. Based on your feedback, I am confident this procedure was followed.
This process is in place not for the benefit of the rental company, but to protect the renter. It is the renter’s opportunity and responsibility to identify and document any pre-existing damage and to take photos if necessary, helping to prevent any disputes when the vehicle is returned.
In order to address the issues raised please write to customercare@right-cars.com providing your reservation number so we can better assist you, the first two letters begin with either RS,RC or ER as we are unable to locate your booking details.
Please provide any timestamped photos at the time of collection of any charges you may think were pre-existing.
Charge for damage that you didn't cause.
Location was Heraklion Airport, Crete.
Absolute rip-off company.
Like others gave said, they try and force you to take our their insurance, even though we paid extra at the time of booking with CarJet.
When we returned the car they did a cursory look around the outside before homing in on the valance under the front bumper.
A few scuff marks were shown to me and they said that I did it, which I refuted.
I asked for the pictures that they had on file for prior to the collection but they refused.
Ended up costing €330.
100% a SCAM company.
DO NOT USE THEM, you have been warned.
CarJet needs to remove them.
FYI.
It was a white Skoda with the registration PEP 9359
June 14, 2025
Unprompted review
Reply from Right Cars
We are sorry to hear that your rental experience did not meet your expectations.
Staff are required to offer all insurance options available at the counter they are not optional and customers can decline, there is no upsell as there is no incentive to do so.
With regards to the damage, at the beginning of each rental, a vehicle inspection is carried out jointly by the customer and the rental agent. When doing the inspection agents will encourage customers to take photographs of any pre-existing damage this helps prevent any misunderstandings or disputes when the vehicle is returned. Can you provide any photos showing the damage to be pre-existing please send them to customercare@right-cars.com who can then approach the branch with the evidence and investigate the matter further. .
I Booked a car in Guatemala city
I Booked a car in Guatemala city, Not only they cancel my reservations, but they refused to give me my money back. on my opinion this is plain ROBERY!!!!!
Be aware, this company is as crooked as they come.
June 4, 2025
Unprompted review
Reply from Right Cars
We are truly sorry to hear that you didn’t receive the vehicle you had booked. We understand how frustrating this must have been. While you haven’t mentioned the reason for the refusal, please know that the branch does not turn customers away without a valid reason. We would be happy to look into this further if you can provide more details.
Please write to customercare@right-cars.com
Avoid this company at all costs !!
Avoid this company at all costs !!! We hired a car in April, we returned the car and it was accepted as all ok (have this on video). They have kept our deposit. Its past the 28 days they say they will return the money in and they are now ignoring all my communication.
Absolute fraudsters - Simply do not use under any circumstances
In response to your reply, that is an absolute lie !!!
I have sent 4 emails !!!! The first you replied to, The last 3 you have ignored. AGAIN TO ANYONE READING THIS AVOID
June 12, 2025
Unprompted review
Reply from Right Cars
We are sorry to hear that your deposit has not been refunded. I have checked your reservation with the customer care team and they have received no emails regarding this booking. Please write to them at customercare@right-cars.com they can assist you further with your deposit return.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! As many previous customers warn! They are total scammers, we arrived as a big family on a summer holiday requiring a big car, and should have been alarmed at the argument going on in the background with a previous customer as we did our initial greet. We did not damage the car in the slightest, upon return of the vehicle the woman had a vague look around the car and then went straight to where she knew we wouldn’t have taken images of previous damage. Which was under the back bumper. They argued to death, they pull out all the stops and they have all the t’s and c’s in place to nail you. They are scammers and snakes, they will somehow try and force you to pay so do not use this company.
May 16, 2025
Unprompted review
Reply from Right Cars
At the beginning of each rental, a vehicle inspection is carried out jointly by the customer and the rental agent. When doing the inspection agents will encourage customers to take photographs of any pre-existing damage, please note that this is for the customers own protection and helps prevent any misunderstandings or disputes when the vehicle is returned. Can you provide any photos showing the damage to be pre-existing please send them to customercare@right-cars.com who can then approach the branch.
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