Right Now Residential Reviews 120

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I was working closely with them to help me move from one flat to another, both managed by them. Despite the slow start of the process, the final stages went smoothly as Mariam from RightNowResidenti... See more

Rated 5 out of 5 stars

I was running out of time due to my arrival date to London and Remy Tracey who part of the right now residential showed me a lot of studio options that really perfect to me. In spite of difficult... See more

Company replied

Rated 1 out of 5 stars

Currently a resident at a RNR property. We haven't heard from our Property Manager for weeks - we have chased several times for several urgent matters and heard nothing, including during a time wher... See more

Company replied

Rated 4 out of 5 stars

Recently, I rented an apartment in Harrow with Right Now Residential.The tenancy progression team is really great. They responded quickly and helped divert enquiries to respective team. However, there... See more

Company replied

Company details

  1. Real Estate Rental Agency

Written by the company

We are a fast growing independent letting and management agent based in central London. We focus wholly on customer service for clients at all levels and take great pride in having a fantastic team and brilliant culture


Contact info

3.9

Great

TrustScore 4 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely 0/10

Absolutely 0/10. Rats, mice, mould and no WiFi. AVOID at all costs!

There are 30+ rats ive seen on the property in the last month. Even the cleaners are afraid to work here.

October 1, 2024
Unprompted review
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Reply from Right Now Residential

Thank you for taking the time to provide us with your feedback. Your experience at Right Now Residential is paramount to us, please send your contact details to customercare@rightnowresidential.co.uk so that we can address this issue as soon as possible.

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. I stayed at the Antigallican, 428 Woolwich Rd last year for a year and it was the worst experience of my life. Right now managed the property and all they did was rip me off. Internet was terrible, hot water went out for multiple days so many times. Safety was always an issue. And right now were terrible throughout all of it. AVOID THEM AT ALL COSTS.

October 1, 2024
Unprompted review
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Reply from Right Now Residential

Dear Shuvo, thank you for taking the time to share your recent experience with Right Now Residential. We have read your review with interest and concern and are sorry to hear that you feel you have had an unsatisfactory experience. Customer feedback is very important to us and we would like the opportunity to investigate your experience further. We invite you to contact customercare@rightnowresidential.co.uk with any further information. Thank you again.

Rated 5 out of 5 stars

Chloe is the best as she provides the…

Chloe is the best as she provides the timely responses and assist my progression guidance. Highly recommend it!

September 19, 2024
Unprompted review
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Reply from Right Now Residential

Thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with Chloe and the team!

Rated 5 out of 5 stars

I just moved in to the property

I just moved in to the property, the tenancy progression was fast and efficient, a big thank you to Mariam who helped us a lot! Will definitely recommend here to my friends!

September 20, 2024
Unprompted review
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Reply from Right Now Residential

Thank you for your review, we are very grateful. We are very happy that your experience with Right Now Residential has been so positive as we do strive to provide exceptional service. We look forward to sharing your review with the team and Mariam in particular.

Rated 1 out of 5 stars

Avoid them

I had bad experience with RNR.
I am a landlord and they definitely do not work for the landlords.
They are just lazy people making zero efforts, having no clue of what is actually happening in the property.
My flat has apparently a damp, they never reported it.
My boiler needed replacement they did not get the tenant to agree on having work done

They are just useless.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

From Start to Finish (and even after), the service has been superb, friendly and fast. They made renting soooo sooo easy.
Special mention and thanks to Mariam F. who have been with us all along our journey!

August 8, 2024
Unprompted review
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Reply from Right Now Residential

Hi Klaus, thank you for your review, very much appreciated. We pride ourselves on exceptional service and are very pleased that your experience has been a great one. We look forward to sharing your review with Mariam and the team!

Rated 5 out of 5 stars

Great from start to finish

Everything about my experience was was great. Very prompt and clear communications. Natalie was great in arranging and providing the viewing, and Chloe was brilliant in providing all the information I needed and preparing everything for the move in. Highly recommended.

August 15, 2024
Unprompted review
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Reply from Right Now Residential

Thank you for your review Tom. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with Natalie, Chloe and the rest of the team!

Rated 2 out of 5 stars

Nice Property, Bad Customer Service

Nice property and room. Customer service is not good though, had WiFi issues for 2 months now and property manager Mantas does nothing to sort it, not very happy.

August 16, 2024
Unprompted review
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Reply from Right Now Residential

Thank you for taking the time to provide us with your feedback. Your experience at Right Now Residential is paramount to us, please send your contact details to customercare@rightnowresidential.co.uk so that we can address this issue as soon as possible.

Rated 5 out of 5 stars

Chloe was very helpful and kind

Chloe was very helpful and kind, trying to find different solutions we encounter to sign the agreement. All the emails were very clear with good explanations. Nice and professional in the communication.

August 14, 2024
Unprompted review
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Reply from Right Now Residential

Thank you for taking the time to leave us a review Linda. We are so pleased to know that the team provided you with a high level of service!

Rated 5 out of 5 stars

Great service and the Chloe best person…

Great service and the Chloe best person that help me every time.

August 15, 2024
Unprompted review
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Reply from Right Now Residential

Hi Waled, thank you for taking the time to leave us a review. We are so pleased to know that Chloe and the team provided you with a high level of service!

Rated 5 out of 5 stars

Mariam Fayad was responsible and…

Mariam Fayad was responsible and responded quickly whenever I had any problems or concerns.

August 9, 2024
Unprompted review
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Reply from Right Now Residential

Hi Sahar, thank you for your review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with Mariam and the team!

Rated 1 out of 5 stars

Unprofessional

I am renting for ages . This is the worst experience ever ,totally unprofessional , keep me on hold as a spare with no response just to make sure that the best deal is done.

July 20, 2024
Unprompted review
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Reply from Right Now Residential

Hi Farouk, thank you for taking the time to provide us with your feedback. Your experience at Right Now Residential is paramount to us, please send your contact details to customercare@rightnowresidential.co.uk so that we can investigate this matter further.

Rated 5 out of 5 stars

Mariam provided excellent service…

Mariam provided excellent service throughout my tenancy process. She was attentive, responsive, and guided me through each step with professionalism. Her support made the experience smooth and stress-free. Highly recommended!

August 8, 2024
Unprompted review
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Reply from Right Now Residential

Thank you for taking the time to leave us a review Lily. We are so pleased to know that the team provided you with a high level of service!

Rated 5 out of 5 stars

Mariam was a star

Mariam was a star, she was so helpful in progressing my tenancy, answered any questions I had with kindness and overall was helpful with anything I wasn’t sure about. I am truly so grateful for all her help.

July 31, 2024
Unprompted review
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Reply from Right Now Residential

Hi Charlie, thank you for your wonderful review. We pride ourselves on exceptional service and are so pleased that your experience has been a great one. We look forward to sharing your review with the team and Mariam in particular!

Rated 5 out of 5 stars

Best experience

The company was very helpful and understanding in the whole process.

July 12, 2024
Unprompted review
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Reply from Right Now Residential

Thank you for taking the time to leave us a review Elizabeth. We are so pleased to know that the team provided you with a high level of service!

Rated 5 out of 5 stars

Exceptional Service from Borgan and Mariam

Although I had to chase up the referencing process at some point, which was a bit stressful, the overall experience when it comes to tenancy progression services was really good.
Initially, starting from Borgan, she was always available to answer my questions, provided clear and thorough information.
From our first interaction, Mariam Fayad demonstrated exceptional professionalism, responsiveness, and a genuine commitment to helping me throughout the tenancy progression. What impressed me most was Mariam's attention to detail and her ability to make the entire process seamless and stress-free.Her friendly demeanor was confirmed during the ID check.

August 6, 2024
Unprompted review
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Reply from Right Now Residential

Hi Nikolaos, thank you for your wonderful review. We pride ourselves on providing exceptional customer service and are delighted that your experience has been a great one. We look forward to sharing the review with Brogan, Mariam and the team!

Rated 4 out of 5 stars

I'll give 4 stars because there's…

I'll give 4 stars because there's always room for improvement. Thanks to Mariam for the support and for helping resolve the issue I had. Keep up the good work!

July 18, 2024
Unprompted review
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Reply from Right Now Residential

Hi Denise, thank you for taking the time to leave a review. We pride ourselves on providing exceptional service but as you say, there is always room for improvement! We hope that you are happy in your new home.

Rated 5 out of 5 stars

My new home is just perfect and the…

My new home is just perfect and the tenancy process was smooth sailing thanks to Mariam Fayad…

June 28, 2024
Unprompted review
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Reply from Right Now Residential

Hi Rakesh, thank you for your wonderful review. We pride ourselves on exceptional service and are delighted to hear that your experience has been a great one. We look forward to sharing your review with the team and Mariam in particular!

Rated 5 out of 5 stars

Deposit payment refund

I would highly recommend Right Now Residential. The gentleman Alex, I first spoke on the phone was so professional, kind and patient during the whole letting process.

Even after I rushed and paid my holding deposit for the property I was interested for rent then changed my mind and cancelled it.

When I said to Alex that I have decided to cancel my tenant agreement and asked for deposit refund he was so kind and understood my position. In a minute he was able to confirm me that I would be refunded by Right Now Residential. Then I went to the headquarters of the company and met Alex. I explained to him why I took the decision and he understood me and was so kind and supportive. Thanks to the bottom of my heart Alex!

It is not just the professional but above all the humanity I found there.

August 6, 2024
Unprompted review
Right Now Residential logo

Reply from Right Now Residential

Hi Gezim, thank you for taking the time to leave us a review. It is wonderful to hear that Alex provided exceptional service and was understanding of the change in your circumstances. We wish you all the best.

Rated 5 out of 5 stars

Chloe is a rockstar

Chloe was very clear in the communication stage and ensured no questions were left unanswered.

August 2, 2024
Unprompted review
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Reply from Right Now Residential

Thank you for taking the time to leave us a review Aditya. We are so pleased to know that the team, and Chloe in particular, provided you with a high level of service!

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