RightSpace Storage Reviews 405

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Paid my bill only a week after the due date and they had already locked my unit and denied me access even after payment was made. On top of that, the rates continue to increase every single year. Comp... See more

Rated 5 out of 5 stars

I went to the facility to possibly rent a unit, and the manager was really nice and professional. He walked me around the place and it was clean and the unit was well taken care of. I rented 2 spaces... See more

Rated 1 out of 5 stars

Maybe the other Rightspace Storage facilities are 5 star but the one on Esplanade is .ost definetly not. The staff aside from one young man all need to be fired. They truely are vultures lurking waiti... See more

Rated 1 out of 5 stars

So I just spent the last two days moving my friend out of her unit because she was given 2 days to vacate her unit but WASN’T GIVEN AN EXACT REASON WHY. She should have been given 7 days. But instead... See more

Company details

  1. Business Services

Information provided by various external sources

Your satisfaction is the key to our success. We are committed to providing the highest level customer service coupled with a leading quality product at competitive prices. RightSpace Storage is in the business of building relationships while providing an environment that’s friendly and safe. Saving you time and money doesn't hurt either... Thank you for sharing your feedback!


Contact info

2.0

Poor

TrustScore 2 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Right price

Right price, right location, right hours. The storage Co. Reps. were as
helpful as I would expect from myself. I KNOW customer service! steve

February 13, 2018
Unprompted review
Rated 5 out of 5 stars

Great CSR

I have been there for 1 1/2 yrs and they have always been friendly, courteous and very accomodating. In the Bow NH specifically, Jaime is an outstanding CSR. Would highly recommend.

February 13, 2018
Unprompted review
Rated 3 out of 5 stars

Renting the storage unit was a great …

Renting the storage unit was a great experience...however, I reserved a Penske truck, through Right Space, the same day I rented the unit and that was disappointing, I received a call from Penske 10 minutes before I was supposed pick up the truck and was told they didn't have a truck for me.They said if I could drive to their dispatch location ( 20 miles away ) I could get a truck. They said Right Space had the truck, but had rented it out from under me. Right Space said they didn't rent it and took no responsibility.
They both passed the buck and neither one would accept responsibility for not having a truck.

January 17, 2018
Unprompted review
Rated 5 out of 5 stars

Great Experience with RightSpace Storage

This is the 2nd year I've used a self storage facility. RightSpace Storage s by far the best experience of the two. Jamey greeted me cheerfully, explained the facility, the contract and common practices. I left with a printed copy of my contract, which helped build trust in your company. Thank you.

January 11, 2018
Unprompted review
Rated 5 out of 5 stars

Clean and Secure

Our former storage unit (with a different company) was in a lot where my SUV could barely turn a corner; a moving truck was a nightmare to maneuver in there. But RightSpace has wonderful driving space for stress-free in and out, a very clean lot and their security system gives me peace of mind. Add a friendly and helpful staff, and it’s the perfect place to store your stuff.

January 3, 2018
Unprompted review
Rated 5 out of 5 stars

So far its been awesome....

So far its been awesome..... Been with them only a short while so far and its been great, prompt service and staff on site. open most of the day and the units are very nice, tall and secure. Best storage facility I have ever seen and used.

Happy storage renter in Queen Creek Arizona.

December 13, 2017
Unprompted review
Rated 3 out of 5 stars

No discounts to repeat customers.

I used this facility about four years ago ti thin my house I was selling. I rented for about six months and everything was good. Two years ago, I recommended this place to my mother and she added me as an authorized person to her account. I decided to get a storage space for myself and they did not offer any discounts or specials. I didn't qualify because I am an authorized person to make changes to my mother's account. Then I asked if there were discounts for having multiple units and there weren't any concessions that could be offered.
I'll probably only stay for one month and then go back to my previous location.

December 1, 2017
Unprompted review
Rated 3 out of 5 stars

Not happy with no gate

Not happy with no gate, unnerving to go there at night. Limited outdoor lighting. Hard to rate after only a few weeks as a customer. Trying to set up online account and have to call during business hours.

November 12, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look