I had a mixed experience with RightTrades. While the bathroom installation was completed, the quality of tiles didn't meet expectations, and there were issues with promised certifications. Communicati... See more
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Electrician seemed competent. He was punctual and polite. I hope he has identified the fault left between my re-wiring electrician and the plasterer/decorator and that I can resolve the problem. I... See more
Company replied
New bathroom. Excellent workmanship - Amazing Artur worked non stop. Prompt and efficient service. Just as work commenced, we were told that tiles chosen were out of stock and hurriedly had to choose... See more
Company replied
Well...just to balance the reviews. Very bad experience. Overpriced and did not deliver what was promised. At the end was adviced company is in liquidation and will not... See more
Company replied
Company details
Information provided by various external sources
We are a North-West based company, operating with local fitters and electricians across the region. We deliver quality bathroom installations and electrical work, taking the hassle out of home maintenance and improvements. We are a hugely customer service focused company and go above and beyond to ensure that your experience with us is as pleasant as possible!
Contact info
Investment Centre, WN4 0DL, Wigan, United Kingdom
- 0161 714 1494
- stuart@righttrades.com
- righttrades.com
Good work but very very poor timekeeping
Stated time of arrival between 8 am and 12 midday.
Arrived just after 5 pm after 2 reminder phone calls.
The work done was satisfactory.
August 25, 2016
Unprompted review
Reply from RightTrades
Thank You for your review Dr Junejo
As your job was completed as part of an insurance claim the engineer who attended is a specialist in emergency response fault finding and was held up on a fault find prior to your visit, so the delay was unavoidable therefore we kept you informed of the delays, however we do apologise for any disruption caused to you at the time.
Kind regards
Tracy
Customer Care
Good service
Good service with person arrived as agreed. Found fault and corrected without any fuss what so ever.
The only down side was receiving two phone calls reminding me to fill out servey
August 25, 2016
Unprompted review
Reply from RightTrades
Thank You for your five star review Shirley.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
Kind regards
Tracy
Customer Care
Home Emergency
Excellent service provided reliable and on time offering further help and support with the break down.
August 25, 2016
Unprompted review
Reply from RightTrades
Thank You for your five star review Mr Hart.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
Kind regards
Tracy
Customer Care
Reply from RightTrades
Thank You for your review Mr Storey.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer and would love to hear from you as to how we can achieve this in the future from yourself.
Kind regards
Tracy
Customer Care
excellent service
The engineers arrived on time at 8.30am very smart in uniform he carried out all his work very speedily and very efficient ,and left me totally satisfied. THANKS JASON
August 25, 2016
Unprompted review
Reply from RightTrades
Thank you for your five star review Mr Barker.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
I will also be sure to pass on your compliments of Jason onto him.
Kind regards
Tracy
Customer Care
Excellent quick service
The electrician was very professional quick and helpful. Would definitely recommend.
August 25, 2016
Unprompted review
Reply from RightTrades
Thank You for your five star review Mrs Sanderson.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
Also, thank you for your additional review to myself via email, I will gladly pass on your kind words regarding the electrician to him.
Kind regards
Tracy
Customer Care
Responsive helpful service
Very responsive service with electrician solving our malfunction and providing advice and assistance
August 24, 2016
Unprompted review
Reply from RightTrades
Thank You for your five star review Mr Cuttell.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
Kind regards
Tracy
Customer Care
Good efficient pleasant electrician came on time. Good service
Would recommend this company.
August 24, 2016
Unprompted review
Reply from RightTrades
Thank You for your five star rating Mr Burton.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
Kind regards
Tracy
Customer Care
prompt and effective
Attended promptly and did the job effectively. No problem recommending.
August 24, 2016
Unprompted review
Reply from RightTrades
Thank You for your four star review Mr Roberts.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer and would love to hear how we can achieve this from yourself in the future.
Kind regards
Tracy
Customer Care
A polite and helpful young man.
Tom was polite, helpful and efficient. He sorted the problem and we now have light in the kitchen again.
August 24, 2016
Unprompted review
Reply from RightTrades
Thank You for your five star review Mrs Blanchard.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
I will gladly inform Tom on the positive feedback you gave him.
Kind regards
Tracy
Customer Care
miss leading service time
Told that engineer would contact within 2 hours did not happen and Ihad to telephone again
August 24, 2016
Unprompted review
Reply from RightTrades
Thank You for your four star review Mr Brecknock.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer and will always strive to achieve this.
We have investigated this and it was your insurance company that advised you would have contact within two hours. The job that you booked was between 8-12 and we arrived to your property at 08:26. We have passed your feedback onto your insurance company.
Kind regards
Tracy
Customer Care
Reply from RightTrades
Thank You for your five star review Mrs Allison.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
Kind regards
Tracy
Customer Care
Srvice with a Smile
the engineer who came to do the job at my home , was on time , very polite, and had the work done in quick time , was very happy with his work ,and i would highly reccomend this company
August 24, 2016
Unprompted review
Reply from RightTrades
Thank You for your five star review Mrs Walker.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
I will gladly pass on your positive feedback to the engineer.
Kind regards
Tracy
Customer Care
Prompt, efficient service
We called an electrician out on our Homeserve contract because the electricity was cutting out when we switched our cooker and Right Trades came out the same day.We had recently had a new electric box fitted courtesy of Homeserve which is able to detect the slightest fault on appliances. He was very informative and gave us all the material we needed to report the fault to the cooker company which we are now in the process of doing. We fully endorse this service because it gives us peace of mind when anything goes wrong.
August 23, 2016
Unprompted review
Reply from RightTrades
Thank You for your four star review Mrs Whitehead.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer so would love to hear from you as to how we can achieve this from yourself in the future.
Kind regards
Tracy
Customer Care
Reply from RightTrades
Thank You for your five star review Mr Kadir.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
Kind regards
Tracy
Customer Care
Faulty electric
Outstanding service from start to finish , customer care team friendly and efficient .
Electrician professional , respect polite , on time , got on with job without any problem
Highly recommended
Excellent all round
August 23, 2016
Unprompted review
Reply from RightTrades
Thank You for your five star review Ms Wagg,
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
I will be glad to share your kind words to the team and the electrician.
Kind regards
Tracy
Customer Care
very good
on time ,very pleasant and helpful Would. be happy to recomend vour servtce to anyone \v pugh.
August 23, 2016
Unprompted review
Reply from RightTrades
Thank You for your five star review Mr Pugh.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
Kind regards
Tracy
Customer Care
Brilliant
Electrical failure caused by my iron, it tripped out everything and I couldn't get it to reset. An electrician rang me and talked me through the reset procedure and made sure everything worked. He even left me his number to ring at any time if it went again (but it didn't). This was followed up the next day by an electrician who called to check over our electrics. I can't thank them enough as my husband is terminally ill and I couldn't even tilt his bed to lift him up.
A superb service which I am very thankful for and I highly recommend them.
August 23, 2016
Unprompted review
Reply from RightTrades
Thank You for your five star review Mrs Curzon.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
Also, really happy that we could get the power fixed for your own and your husbands comfort.
Kind regards
Tracy
Customer Care
replacement of electric sockets
we were fortunate enough to have steve come to replace our damaged electric sockets. he was polite clean very courteous and first class at his job. we could not have wished for a nicer person to come to our home. very pleased. Mr. & Mrs Cowling. Grimsby
August 23, 2016
Unprompted review
Reply from RightTrades
Thank You for your five star review Mr & Mrs Cowling.
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
I will gladly pass on your compliments to Steve it's really appreciated.
Kind regards
Tracy
Customer Care
Electric problem re power
Response extremely quick very professional happy guy checked everthing answered questions
August 23, 2016
Unprompted review
Reply from RightTrades
Thank You for the five star review Mrs Swinscoe
We believe as a company that five stars should be the minimum standard to be required by yourself as a valued customer.
Kind regards
Tracy
Customer Care
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