Rigu Reviews 

264
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, praising the seamless ordering process and extremely high standards. Customers frequently mention that the camera accessories and straps are exceptionally well-made, highly functional, and offer great overall value. Many people appreciate discovering unique items and finding a much wider selection than what is typically available in mainstream stores. Additionally, consumers consistently highlight the prompt delivery service, noting that parcels always arrive safely, beautifully packed, and extremely fast. Reviewers often share how happy they are with the helpful personal touch, neat packaging, and direct communication regarding their purchases.

What people talk about most

Product

Users describe positive interactions with product, finding them to be a stroke of genius, well made and... See more

Delivery service

Consumers find delivery service to be efficient and seamless, highlighting that items arrive very quickly and... See more

Quality

Reviewers mention positive feedback about quality, expressing strong satisfaction with well-made and superb... See more

Service

Reviewers highlight positive aspects of service and express great satisfaction with their overall experience.... See more

Order

Customers consistently note positive experiences with order, highlighting seamless processes and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to work with, the whole process from order to delivery has been seamless. I fully support using small businesses whenever possible and Rigu have been excellent. The products themse... See more

Company replied

Rated 5 out of 5 stars

Every now and then you come across a business which is out of the ordinary. Rigu is exactly this, with both a wide range of stock (from the simple and everyday to the totally exotic) and unmatched cus... See more

Company replied

Rated 5 out of 5 stars

Excellent product, ordered magnetic filter adapter. Have been a photographer for over 40 years so have many good filters which I did not want to duplicate with new magnetic versions. These adapters so... See more

Company replied

Rated 5 out of 5 stars

I found Rigu when searching for a new camera strap and have been so impressed that it's not another faceless store but instead a really great personal site where the owner emails you directly to keep... See more

Company replied


Company details

  1. Camera Store

Written by the company

Rigu is a camera straps & accessories company founded in 2011. Offering high quality camera straps, bags, and accessories along with industry-leading customer service for hobbyist and professional photographers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

264 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(264)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shop & customer service

I needed a particular product that couldn't be found somewhere else. Dispatched quickly and came beautifully packed. I appreciated the extra lens wipe that was included with my lens filter. Would recommend this seller and can't wait to buy more!

February 12, 2022
Unprompted review
Rated 5 out of 5 stars

Quality products and service to match

Quality range of camera straps and matching service. I bought a leather camera strap from Rigu 5 years ago. When I came to replace it with a wrist strap (due to a change in how I use my camera, not because it was worn out - it isn't - its nicely worn in), Rigu was the only place to look.

February 8, 2022
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review, Leo, it's very kind of you to take the time. I really appreciate it.

Rated 5 out of 5 stars

Fantastic experience with Andy from…

Fantastic experience with Andy from Rigu. The cobalt blue strap I ordered as a gift for a friend arrived promptly. It is absolutely gorgeous, better than it looks in photos. Not too chunky like some of the straps I have, the perfect size for my friends small and light fuji xt20. It came in a bag inside a small black cardboard box, with a lens cloth and Rigu sticker. It looks very smart and all I needed to to was tie a bow round the box and its ready to gift. Thanks Andy I will be coming back :)

February 3, 2022
Unprompted review
Rated 5 out of 5 stars

Great value product!

Ordered a leather camera strap for my fuji and I really like it. Great value, maybe a little short for wearing across the body but amazing quality of the product. Also, appreciate the completely recyclable packaging with the company branded camera pouch.

Would recommend!

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent problem solving and customer service

Ordered the wrong size MM on a Sunday which was also out of stock. Had great communication with Andy who made sure everything was rectified and explained stock was iminant. Upgraded my postage even though none of it was their fault. Excellent customer service thanks. Scott

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Stumbled onto Rigu's website by chance

Stumbled onto Rigu's website by chance, and found a huge array of camera straps and other stuff, so after a good look around I ordered a rope strap. Well, it duly arrived a couple of days later. Really happy with my new strap, its exactly as described, and was superbly packaged. Enough said, full marks Rigu.

January 21, 2022
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review Mark, I really appreciate it.

Rated 5 out of 5 stars

I bought a 'Black wide woven cotton…

I bought a 'Black wide woven cotton DSLR camera strap' for my D500 as it's a bit of a weight and the supplied Nikon strap is a bit flimsy. This feels much more comfy and something I could wear around my neck for a good while. It looks good on the camera and is probably something I should have done a while ago. Nice product, thumbs up!

January 21, 2022
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review Nigel, glad to hear you like the strap. Certainly much more comfortable than the stock one from Nikon!

Rated 5 out of 5 stars

Recommended

Great kit otherwise only available from the US, delivered promptly and in top condition. Recommended

January 17, 2022
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review, Michael!

Rated 5 out of 5 stars

New customer.

Hi all. This is my first time shopping with this company and I must say initial impressions are looking good. I’ve just got to receive my item that I purchased, and one this has happened I will review the product itself. Bfn.

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! The seller shipped out very fast and was kind enough to quickly respond to and act on my email requesting a change in the order. Communication is excellent too. Totally recommended.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Rigu to the rescue.

Struggled to find a copy of a photographic guide from the big boys. However, Rigu came up in the Search Engine and lo and behold, the book!

Prompt, friendly, personal service and item thankfully received. Recommend Rigu. A happy customer.

December 11, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, all round service from Andy. Really pleased and would not hesitate to buy from his business again.

November 20, 2021
Unprompted review
Rated 5 out of 5 stars

Great …

Found the product I was looking for with out hassle at a great price. Personal email from Andy with tracking info was a nice touch. Definetely recommend.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent all-round!

Excellent communication, prompt shipping, and fantastic products. Love my Cam In leather strap and rope wrist strap, they are excellent quality. Thank you!

October 19, 2021
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the lovely review, Lisa!

Rated 5 out of 5 stars

Customer Service as it should be.

I have ordered a number of Light Painting items from Rigu over the recent months. I would just like to say that the service and response provided by Andy is excellent. As said in another review 5 stars is not enough. Great communication. Prompt response to queries. All round excellent customer service. Would recommend to anyone.

October 2, 2021
Unprompted review
Rated 5 out of 5 stars

Prompt responses. Good service.

I had a query about a product. They got back to me promptly and helped with my questions. The dispatch was quick and received everything as expected.

September 26, 2021
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review, Leon!

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