Riley Scooters Reviews 

117
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

The product is potentially very good. However got delivered with a flat tyre. Read through and saw that the customer service is shocking. App is pointless the only real feature being that it’s downloa... See more

Rated 1 out of 5 stars

I bought a scooter RS2 a few months ago. Scooter arrived with a flat tyre. After a couple of emails, pictures and explanations they sent me a new inner tube and tyre, but I paid for the service.... See more

Rated 1 out of 5 stars

Sent my scooter to be fixed on 22 December 23 still waiting for it to be fixed 29 January 24 email them they say it will be ready, phoned up next day and they say waiting for the part. Phoned again 2... See more

Rated 5 out of 5 stars

Just purchased 2 RB1 ebikes, look really well made neat and tidy cover all our needs for the campervan experience. Had a weekend really using them to their full potential and seem perfect. Just ema... See more

Company details

  1. Motor Scooter Dealer

Written by the company

Riley Scooters is the UK's leading e-scooter company, providing attractive and modern scooters for a eco-friendly and modern mode of transport. Our electric scooters are the first to have detachable battery packs and are lightweight and foldable to get you where you are going, hassle free. We aim to provide excellent customer service, pre and post sale, and continuously strive to do better! That's why we take our reviews seriously and encourage all of our customers to provide us feedback on Trustpilot. Share your rides with us on social media #rileyscooters


Contact info

2.8

Average

TrustScore 3 out of 5

117 reviews

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2.8

All reviews

(117)

3 reviews in the last 12 months

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Rated 4 out of 5 stars

The electric scooter RS2 is very good

The scooter I got is a very nice design and easy to take around. The maximum speed is 25 km/h and the scooter will automatically adjust the break to prevent going beyond the maximum speed for safety reasons. Although I feel tempted to go beyond the maximum speed, I do agree it is a good feature for safety.

The scooter works perfectly, but I noticed that if I am approaching a mound I need to assist the electrical motor by pushing with my feet on the ground otherwise it comes to a standstill, despite the fact that the total weight on the scooter is around 80 kg. This is only if the mound is high. Otherwise, the scooter works perfectly fine.

Notably, I was on the scooter a few days ago and was stopped by a police officer who said that it is illegal to use these machines in England. I argued that you can rent it in London and the police officer said that London is an exception. I was very surprised. I am sure it is a matter of time for this to become a common place, hopefully with more people using these machines. I advise anyone outside London to do their research so that they are not taken by surprise in case they are stopped by the police.

Overall, it is a good machine and I recommend it.

March 28, 2022
Rated 4 out of 5 stars

Good little run around.

Good little run around.
Scooter has worked well and rides well. Needed to buy an extra battery as the battery didn't do a third of the distance than what the description said it would do. Slopes and cold weather can affect the battery.
However, was given 50% discount from Riley with buying the spare battery which was really fair. Was given phone holder as well as gesture of good will, so customer service was very accommodating

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Customer service

Having bought a scooter as a gift, 10 month later had a problem and dropped Riley’s an email. Super fast reply and service. Sent out a replacement battery with no hassle under warranty.

What a fun little toy.

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Impeccable service and constant service…

Impeccable service and constant service updates.
I had the pleasure to collaborate with Mark in order to get one of their lovely scooters to be delivered in Jersey Channel Islands( location where they don’t normally deliver).
He got out of his way to make this possible by contacting a couple of delivery companies to find the best option.
Thank you very much Mark and the Riley Team.

January 21, 2022
Rated 5 out of 5 stars

Excellent and quick customer service!

I had lots of enquiries to make sure I can get the correct battery from the website for the RS2 scooter (I wanted the old round battery connector instead of the blade connector). The customer service team were quick to reply and able to resolve all of my issues quickly, and delivered the battery with next day delivery.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great Purchase

Scooter arrived quickly and we are very pleased with it. Charges quickly, easy to assemble, operate and fold down. The build quality seems very good.

December 30, 2021
Unprompted review
Rated 5 out of 5 stars

Riley scooters review

E-mailed Riley scooters and asked if the Riley scooter was the same as the Levi scooter sold in USA and Canada. Haden replied with an honest answer saying it was very much the same scooter with some changes, basically re branded for the UK market, dont let this put you off buying one as the service is good and most sooters you buy are all mostly rebrands from China, very good scooter, built and rides well,great value for the money, good to know you have UK support from Riley scooters when you require it.

December 18, 2021
Unprompted review
Rated 5 out of 5 stars

Good Service

Ordered 2 scooters but one was lost by the courier. A replacement was sent straight away following contact with CS. Haven't used the scooters yet as they are a Christmas present but they look superb and service has been excellent up to this point.

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

The amazing RS1 scooter

An amazing RS1 scooter. A GREAT build and design with the soft and comfortable 10 inch wheels in which helps to keep everything stable along my rides around my local area. It’s very versatile and manageable with it’s folding up feature that makes life simple for me during times like going up the stairs/going inside crowded shops etc. 4stars for me. Although, it would’ve been 5 if the mileage was a little bit more. 15 miles is good but not extraordinary. Besides from that the RS1 has helped me a lot soo far with traveling. Next I want to try is the RS2. One day. Just one day I’ll have the chance to ride the RS2

December 6, 2021
Unprompted review
Rated 5 out of 5 stars

5* for product and customer services!!!

I've tried a few scooters in the last year and I have to say that Riley's RS1 is the most comfortable ride out of them all. Its quick, light and removable battery is a bonus since I have a 2 batteries I barely have to wait for them to charge. Furthermore customer service is excellent. I recently destroyed my charger and was looking everywhere online for replacement without any luck. I emailed customer services and they sorted it out ASAP. I would highly recommend this company and their products!!!

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

TOP scooter Rrrrrrrr

well built scooter,nice feel on all surfaces ,love the fact that you can bye another battery for longer range, so i did so,and i store it in a tripod bag, and i hang it on the hook built on the scooter,got say too, that the customer service, if theres any faults is 10 out of 10, they very helpfull indead, Thankyou Hayden

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

Riley RS1 e-mail scooter

I'm a 61year old man & purchased a Riley RS1scooter,
Best thing I've done in year's. Incredible engineering, faultless in every department. Great fun. Highly recommend to anyone

October 10, 2021
Unprompted review
Rated 5 out of 5 stars

10/10

Amazing scooter, especially for beginners but also has more advanced features. Bought this a few months ago and have loved it ever since! 10/10 I highly recommend.

October 4, 2021
Unprompted review

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