Rimmer Bros Reviews 156

I needed to buy a large amount of parts for a Landrover, that I wasn't familiar with. I had excellent service and advice from the team on the Landrover section. I would thoroughly recommend Rimmerbros to anyone who needs parts for Landrovers.

Wish I'd read the reviews before ordering. Ordered the parts I needed as they'd be with me within 4 days.....yeah right. 7 days and the order hasn't even been processed or picked! Maybe they'll arrive by xmas

I telephoned as I wanted an alternator for a Range Rover Classic 1991 and it's always difficult getting the right parts. I gave my vehicle details and purchased one for £137.27. it arrived within a few days but was not the right one. I sent it back which cost me £9.95 postage and the Rimmers took £17.27 off me, returning £120.00 to my account. I then went to Premier Supply who had the right alternator for £70.00.
Not at all happy about the money taken from me, I see no point in raising the issue with Rimmer as it has on their invoice which came with the alternator that they can deduct - they did not tell me on the phone. I won't be using them again.

I bought a Defender bumper - and it was dented - even though the packaging was OK - so it must have been put in like that by RB.
Asked for an exchange - offered to send the one I had back - and it seems they are happy to lose any future business for £69
Interesting that their overall rating is Poor.
Will never use them again.

Very bad experience. Will never order again. Wasted 120% of my money. I've ordered headlamps. Vin nbr not checked by rimmer. Sent the wrong ones. Offered a refund but I had to pay returned shipping costs and to loose customs duties. I've insured the headlamps for brokerage. However Rimmerbros have stated right away that the parcel was not enough secured and despite the fact that before shipping I've checked my parcel with the carrier and labeled twice "Glass Handle with care" + "Fragile". Brokerage was due to pressure and bad handling.
Be very careful to double check your order if you still want to buy from Rimmerbros.

I have just got off the phone with Rimmer Bros and feel that I should pass on my great customer service experience.
The Gentleman I spoke with is without a doubt an absolute credit to them.
I rang with a query that has stumped not only Westfield Sportscars (the builders of my Rover V8 engined car) but all of my local motor factors and 2 local Landrover specialists.
His knowledge of their stock and their applications is astounding and his ability to understand what I, a complete layman was talking about is most impressive, he found the part I needed in very short order and processed the sale seamlessly.

Ordered some gaskets from rimmer bros and they sent them dpd
10 days later I was still unable to track the items,
Rang rimmer bros and spoke to a lovely lady who re sent the items by royal mail and received them less than 24hrs later ..
Top service by rimmer bros and Royal mail .not so DPD ..
Many thanks

I wish I had read the reviews before i dealt with them. I would have been prepared for the deceptive trade practices they employ. Everything they said was a lie. When they would ship. What I service got for expedited shipping (ans: nothing). Whether they have the abiltiy to get merchandise that they sell. What shipping cost will be. On and on.

These folks do not do business as we Americans do. Everything is referred back to terms and contradicted by the terms. And, their people obviously know this as they know which loopholes to duck in and out of.

Bottom line, they use 2/3 of the Ross Johnson (Barbarians at the Gate) motto:
1. Never tell the truth.
2. Never do what you say you'll do.

Americans should avoid them becuase they don't operate fairly.

Liers, cheaters and frauds, straight up, and I will defend that statement in any court.

They quoted me 170-some pounds for a hood, with 25 pounds shipping, I HAVE documentation FROM THEM.
and accepted my payment. They then took an an unacceptable time to respond that the shipping was actually happening, but that it was going to be around 220 pounds.
When I questioned that, they responded that shipping would be about 267 pounds.

In the United States, they would have committed 2 Civilly liable acts, and 3 criminal felony indictable acts, and aside from being sued, someone would be going to prison.

This is unacceptable behavior.

I wish there wasn't an ocean and 2 governments between us so I could sue them and put someone in jail.

DO NOT TRUST THEM!

They claimed this was a website problem, but in the same sentence, acknowledged they were aware of it for some time, which leaves them criminally responsible.

Usually pretty good service. Parts are delivered on schedule and advice is usually easily obtained.

Good range of products for older British cars - I rely on Rimmers and a select few other companies for keeping my projects on the road.

They'd get a 5* review if they hadn't ignored my recent request for information - so I ended up going elsewhere. I think the question was awkward because I was challenging the price. Their chatbot kept telling me I was connected to an agent (real person) - but that person subsequently disappeared. I left contact details and they did not follow up with me.

Brilliant service. Placed an order of parts that I knew was backordered. Website was regularly updated with delivery due dates. In the end I had to cancel the order because it kept getting delayed ... but they were quick to reply to emails and sorted everything quickly.

Two successful purchases and some great support along the way. Delivered next day parts fitted as ordered.
Don’t deserve the low rating.

I was reading lots of comments and I was shocked that I ordered here. But at the end everything was great. Fast delivery to Switzerland 🇨🇭 Great Land Rover Product. Cant understand all the bad comments.

I highly recommend rimmerbros

was looking for a complete set of coolant hoses for an mgtf, Rimmer Bros had everything in stock with 1 item having arrived that day, so I placed the order, oh dear! the hose in question had been on back order for some time and had already failed to arrive on previously advised dates. Had they been honest about the availability of said hose I would have gone to the MGOC who tho didn't have the entire doer available were at least up front about it. further to this, whilst the hoses appear to be of good quality, they don't actually fit very well, some ends being sloppy, some tight. Also I had hoped that having spent well over £200 I might be entitled to some discount or at least have carriage included, alas not to be, so even more disappointed to only 3 weeks later receive a discount offer via email. Not a great experience but sadly due to lack of supply, we are as owners trying to support the British marques being fleeced. Having said that the order did arrive next day as expected. not good, but what do you do?

Had to give them 1 as no option for the big fat zero
Liars story tellers can’t supply context
Parts
Send you faulty parts painted with a brush
Only want your money then play games telling you to fill in a warranty Claim for parts fitted and immediately won’t work
Trust me been in this industry 34 years and never met a bigger bunch of Sleasy Sales people who tell you anything and promise you the world and you end up with no parts and a pile of scrap
Avoid at all costs please or you will suffer the consequences

I ordered a repair kit for the fuel pump on my series 3 Land Rover. Eight days later when the kit hadn’t arrived I contacted customer services who kindly invited me to wait another week so that they could make a claim for a missing item from Royal Mail. That’s not customer service, customer service is when you quickly send another part out and request that the customer return the first when and if it arrives!

Ordered a set of mud flaps a month ago and despite saying on the phone several times that I didn’t want the exhaust cutout I received with the exhaust cutout that mud flap was returned and have been messed about ever since and I’m still yet to receive the replacement part and one of them had the cheek to ask for more money, useless STAY AWAY!!

I have waited 2 weeks for some bolts and nuts, and I’m still waiting....
Very poor shipping service, is supposed to be “priority airmail”, but there is absolutely no priority in this!
Rimmer excuses themselves with “Pandemic” and recommend using courier service, but their airmail service is already very expensive.
I will find a different supplier.

I have had a good run, ordering parts for my Triumph Stag, that I recently restored, however I have one big disappointment, I purchased a radiator expansion bottle, made of plastic, it had a bad seam and leaked coolant, I attempted to ask for a replacement ! No response.
What is the policy on faulty parts!

Never use this company, their customer service are arrogant and very unhelpful. I only use PADDOCK or BEAMACH now.