Rimmer Bros Reviews 156

I have used this company a few times and it's pretty hit or miss. They can be quite helpful sometimes and deliveries are normally good but customer service is pretty awful. When I have had cause to speak with them to discuss a pert or an order they are abrupt and not very helpful. Always get the impression dealing with customers is a hassle for them.

Fantastic Service from this Company. I use this company a lot to get parts for my Discovery 3. After all parts have been ordered or picked parts usually arrive within 3 working days unless you order overnight delivery. Some parts are a little more expensive than other spares companies. Parts come in a very strong box and are all separately packed into bags inside box. This company has parts for many cars so if your renovating or just after some parts this is the place to buy them.

Poor customer service. Order part from there website which was vehicle specific. Part doesn't fit. CS were rude. Saying its my fault! Wouldn't pay for return postage. Andy was completely useless and rude!

Emily from CS was much better!

A customer suppied front seat foams and covers for a triump stag no hope of fitting after 45 years of trimming was told it was my fault complete rubbish.

I am already customer for more then 20 years.
Always very fast shipping and very good packet. Never have had any damage in transport.
I really can a recommend this company.
The service is EXCELLENT. If there is a problem they solve it good and fast.
Fred Netherlands

STAY CLEAR OF THIS COMPANY!! I’m £300 out of pocket as they sent out a faulty item, still waiting 3 weeks later for a call back from customer services!
Ordered a part that was fitted by a registered Land Rover garage. The part did not work and a call was placed whilst at the garage to explain that the part was not responding. Was promised a call back the next morning which was never received. After several calls and promises that I would receive a call back, and being assured that I had 28 days from the delivery date to return the item, I Was then told today that as the item is deemed faulty I can not have a refund of the £300 pounds as it has to go through the warranty process. On questioning this I was then told that if I had not raised the fault I would have a full refund on receipt of the item! I raised this concern and again was promised a call back today, and again no call back. This companies customer service is appalling and I would not recommend them to anybody.

I cannot fault this company. Knowledgeable, friendly and helpful staff. good prices and fast shipping. I have been ordering there for years. People leave bad reviews when they have ordered the wrong parts themselves often because they like to blame others because they cannot admit they are wrong. Don't listen to the whingers !! Rimmers are Great!! They make thousands of people be able to restore heritage cars. :D

Rimmer bros. Sent the wrong part after confirming the vin number BEFORE my order with them, now that I have the wrong part, they do not respond.

ordered a small part for freelander ie cap handle, on check out I was charged £4.20 shipping. This price was made up of £3.95 process,pick & dispatch. original item was £9.29. When VAT was added total cost was £16.19p. Be careful when placing an order with this company, as hidden charges are not shown till check out.

Ordered a ride on Land Rover, great price and delivered when advised, 3 days after ordering online. Good Stuff

Slow to process orders

I have had a web order sitting on status Order Submitted to Web Site for one week. Others on website MGExp had registered similar complaints.

Our driving season is short enough without losing days to inactive suppliers. Their competitors are much quicker to ship.

Lousy car spares supplier! Can’t judge their spares but they are totally inflexible when it comes to changes to orders. overpriced when it comes to international shipping and very rude personnel. moreover they really lack technical knowledge (did not even know that sealed-beam RR Classic were not sold here). it‘s a waste of time and money to do business with them. Famous Four is 100 times better for Range Rover spares. i‘m sure they will answer here and tell everyone that i‘m wrong since they are always right! Best regards, Thomas

Out of the blue, I get charged for a back ordered part that I’d canceled 6 months prior! They won’t refund the price and I was scheduled to close on my house next week!!! Now I don’t have enough for closing fees!!! Thanks Rimmer Bros; you’ve totally screwed me!

In general been happy with the products received over the years for my old Range Rover L322 4.2SC.
But will never shop at the site again, purchased a set of alloy wheels for the car. Homepage clearly states suitable for Range Rover 3 2002-2009 (L322).
Unfortunately the wheels were not true when received, balancing not wort mentioning added more than 160g, but even worse not rated for the weight of the L322, each wheel only rated for 665kg. Wheels been used for less than 100km, have been scrapped.
Rimmer Bros was approached, not for a refund, but only to get the wheels suitability updated on the homepage to say not for the L322. Negative feedback, in other words the company does not care about the safety at all. Wheels still listed on the homepage as suitable for a L322, more than 3 weeks after my request.

Can't fault the staff here - very knowledgeable!! - willing to help with the added bonus of great customer service offering a drink after a 2 hour drive whilst they gathered the Montego/ MG ZS/ZR parts I required - very well priced as it's all genuine old MG/Rover/BL stock - didn't catch the name of the guy that served me but he did an excellent job - hope he sees this - will definitely be using in the future!!

Got Triumph Gt6 parts shipped to Denmark. Great experience,

A must I guess for Rover and other car owners but jeez their prices inc postage can be extortionate.
Just bought some spray paint. £13.32 became £25.52 at checkout. The item was £15.92 inc VAT so almost £10 in postage costs. Has got to be the most expensive company in the UK for small items.

I have been a customer for over 2 years now and have always been very satisfied with the quality and price of the parts for my Freelander.
I live in Ukraine and the parts always arrive quickly...
I deal with a Customer Service Representative named Emily Ingall and she always responds quickly to my emails and is an EXCELLENT Customer Service Representative.... I give her 100% in customer service and the company 100% for service.
I will continue to use this company for as long as I own my Land Rover.
I appreciate all what Emily and her company does for me and my Freelander....

Great quality parts, fair prices and lots of choice combined with helpful, friendly service. The guys on the phone really know their car parts and they offered alternative parts at various price points so I could choose original parts or aftermarket ones.

Website a bit miss leading order some bolts for freelander 2 hadn’t been dispatched so sent a email on the Monday asking when they would be dispatched and got a response on Tuesday
Thank you for your email.
These bolts were out of stock at the time of placing your order, they have gone onto backorder with our supplier and are due into stock within the next couple of days.
You will receive an email once the order has been dispatched.
Many thanks,
Emily
No where on website said they were out of stock they were then dispatched Thursday. Would have been nice if rimmerbros had of let me know this was out of stock.