Beautiful products but one glass broken (lack of packing was a definite issue) however sending me new straight away. Frame was sealed in a pack of 5 so obviously not there fault at all but this was al... See more
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Folding tables purchase
We purchased two of Rinkit's folding tables as we have a larger number of people coming around for Christmas day, and our usual dining table is not big enough.
First of all this is a quality product, well made, sturdy and ideal for festive Christmas meal.
One of the tables did have some damage on arrival, but that is when you see how good a company's customer service is, and I have to say in the case of Rinkit, it was exceptional.
I purchased the product from Amazon, so had to go through Amazon's return process, which only offered the option for a return and refund. But on completion of the return you are given the Rinkit's customer services phone number. I called the number to explain the situation, and Ana was extremely helpful. She sorted our the situation in a couple of minutes, and a replacement table arrived the next day. Fantastic customer service. I would definitely buy from Rinkit again.
Order problems …
Had previously experienced problems with my order . One phone call from Lauren and all has been corrected , thank you very much
What a great company to deal with
What a great company to deal with. Now on my second order from ringkit. Item arrived promptly and on time. Sadly as it was glass ware one was damaged in transit. I emailed the Customer service team and got a fabulous response within minutes, apologising and sending a replacement-Thank you Ana
In short great company, products with fab pricing and excellent customer service tema
Good value and fast delivery
Good value and fast delivery. There was an issue with one order and the customer service was really quick to respond and sort it out.
I will definitely use them again
Exceptional service
My 2nd order was for dinner plates and other items,some of the plates arrived broken,super fast response to my email and replacements arriving in 2 or 3 days,hows that for service,great company and i will definetely be using them again
First time using this company and OMG…
First time using this company and OMG what a Gold Star service ! Received delivery the following day . Unfortunately one of the items was damaged set an email have a response within 5 minutes with a satisfactory resolution. Well done Rinkit! Absolutely amazing !!!
Super quick service
Super quick service, great prices and lovely products. Definitely will buy again from them.
Problem Resolved
My order arrived on time, but one of the 6 bowls was damaged. After contacting Rinkit, who responded very quickly, a replacement was sent.
No problems. No fuss.
Thank you very much!
Excellent service
I ordered 2 folding tables online and delivered 2 days later. Unfortunately I notice the packaging was burst and after removing the tables from the packaging I found that one of the tables were damaged. I called customer service to explain and was asked to send an email with a couple of pictures which I did. Within 15 minutes I received an email to say I will be sent out a new table in 3 days.
Excellent customer service 👏
Ordered 36 plates from Rinkit.
Ordered 36 plates from Rinkit.
26 delivered in tact - 10 broken.
Emailed to inform company.
Apology received.
NEXT DAY 36 replacements arrived!!
FIRST CLASS SERVICE!
Well done - RINKIT!29
Exceptional prices and customer service…
I had not heard of RInkit before but they were very competitively priced so I ordered from them. There was an issue with my delivery and order. The customer service from this company was second to none. They were prompt to respond every time I contacted them and sorted the issue quickly and pleasantly. I have no hesitation in recommending this company both for price and customer service and I would be happy to use them in future.
Good shopping experience
The site was easy to look at great prices, different ideas plenty of choices . Simple to order and options to pay. Fast delivery. Did have a little issues, but has been swiftly dealt with. Happy to order from these again great customer service.
Amazing company that sell a wide…
Amazing company that sell a wide variety of goods at exceptionally low prices. I received my first order yesterday and was very pleased with it. It comes very well packaged and delivery is next day. Customer service response is extremely speedy and nothing is too much trouble. I would definitely recommend them. This is the first time I have used this company and I can categorically say that I will certainly be using them again.
Brilliant company
The web site was very clear, the ordering was simple, the cost was good and the delivery time was over and above what I expected.
Communication was excellent , postage and packing first class. I wish this company the very best. I hope to be using them again.
Excellent Customer Service
I ordered two Coffee Cups and saucers which are excellent quality. Unfortunately one of the saucers had been badly chipped in transit (even though they were really well packaged). I contacted customer services late evening on Friday and there was a reply first thing on Saturday morning apologising and saying a replacement was on it's way! Replacement arrived today! Excellent Customer Service and excellent products.
This company provides amazing products…
This company provides amazing products for an extremely reasonable price. They also have shown very good customer service! Happy customer 👍🏼
Superb Argon Dinner Service
I bought a dinner service from Rinkit. The plates are fantastic, just what I wanted. Good quality and very pleasing to the eye. Unfortunately, one side plate was broken. I contacted Rinkit and they sent a replacement. The customer service team are brilliant. The replacement plate came the very next day. I am well impressed. I highly recommend Rinkit.
Great service and fixed a problem for…
Great service and fixed a problem for me straight away.
I’ve had a great experience with this…
I’ve had a great experience with this company! When something broke in transit, they communicated with me right away and quickly resolved the issue. A replacement was sent out the very next day. Ana was especially helpful throughout the process—professional, kind, and efficient. Highly recommend!
AMAZING SERVICE
Bought some bits which arrived in record time, however there was a slight issue with one item which was acknowledged and corrected within 24hours.
I always say never judge a company when things are going great judge them on how they act if there is an issue.
Thank you so very much Viktorija!
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