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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently praise the wonderful quality of the products ordered online, noting that shipments arrive exceptionally fast and are always securely packaged. People are especially impressed by the extremely responsive support team that quickly answers inquiries and resolves any problems concerning damaged goods by sending immediate replacements right away. Though some customers experienced frustrating delivery delays or problematic courier services with parcels going missing repeatedly during transit across the country. A few reviewers were genuinely dissatisfied with prolonged shipping times, missing components upon delivery, and unhelpful responses from staff regarding extra delivery fees.

What people talk about most

Product

People report positive experiences with product, often highlighting the amazing quality and exceptionally low... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Consumers find order to be positive, highlighting quick delivery times and excellent product quality.... See more

Service

Clients share satisfaction on service, frequently praising quick responses and efficient support when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service Had a low value item from Rinkit - a doormat - go missing with Evri twice. Once via Amazon, once direct. Contacted Rinkit who apologised and sent a replacement immediately.... See more

Rated 5 out of 5 stars

Second time ordering box frames from Rinkit - both times I’ve had speedy delivery. I received one faulty item (chipped glass on a frame - which was sealed). They’ve responded straight away and are sen... See more

Rated 5 out of 5 stars

Bought some garage storage shelves via Tesco and supplied via Rinkit. Unfortunately there was a problem with the item delivered. Looked like the box had been bashed about and opened and some small ass... See more

Rated 5 out of 5 stars

What a great company to deal with. Now on my second order from ringkit. Item arrived promptly and on time. Sadly as it was glass ware one was damaged in transit. I emailed the Customer service team... See more


4.7

Excellent

TrustScore 4.5 out of 5

405 reviews

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No history of asking for reviews

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4.7

All reviews

(405)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Much better than buying from Amazon

I found some plates that I wanted sold by Rinkit through Amazon. I went directly to Rinkit instead, and cannot recommend it enough. They offered a better price and great customer service, so I took the leap and bought from them. The order arrived quickly, but sadly one of the plates was broken. I reached out to customer services and got an immediate response (on a Saturday evening no less). They sorted it out and I had a replacement plate at my doorstep within days.

November 30, 2024
Unprompted review
Rated 1 out of 5 stars

The Black Friday RIPOFF

I cannot believe the level of contempt this company has for its customers. Upon scrolling through the Black Friday 'offers' this year, I noticed that the full price of many items appeared to be very high, raising my suspicions that the company was artificially inflating its pre-sale prices in order to make its sale prices appear highly discounted.

My suspicions were correct - all the pre-sale prices have now miraculously vanished and the regular prices of many goods are the same as the Black Friday prices, which were supposed to be up to 75% off.

For example, the 115ml Klasik Turkish tea set was advertised as being reduced from £19.99 to £5.99 during the Black Friday event, yet the regular price is £5.99. This is the case for prices across the whole website.

Is this not illegal? It's a disgrace and I certainly won't be shopping with Rinkit any more.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

A very happy customer

My order came super quick I think it was the next working day and I’d only paid for standard shipping! The items I ordered are great quality and were a great price, one part of my order was damaged in transit but I sent an email to customer services and they replied immediately the next morning (I’d emailed very late at night) and arranged a replacement for me. All in all a great experience and I’ll definitely be shopping with Rinkit again.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

So fast and excellent value for money

So fast and excellent value for money. Product quality is perfect! Sent one wrong item and immediately sent the correct item out the next day and I was allowed to keep the wrong item.

Really trustworthy fab company!

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous approach

There was a mistake with my order. They could not have been more charming (or quicker) in sorting things out. Brilliant customer service, fantastic attitude.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Order partly damaged

Ordered two picture frames, one sadly was cracked on the glass. Contacted customer service and a replacement shipped within the hour. Maybe there could have been a little more protective packaging but the customer service is excellent.

November 29, 2024
Unprompted review
Rated 3 out of 5 stars

Good customer support

I ordered a picture frame from here and it was delivered broken, I contacted customer support and they very quickly sent another in the mail which also arrived broken. There was very little protective packaging on either package, just a cardboard box and soft plastic mailer. I contacted customer support again and they gave me a full refund.
The product itself looks nice and I’m disappointed to not be able to use it but very impressed with the prompt and helpful replies from customer support.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Regally good customer service.

Regally good customer service.
Ordered a glass chopping board unfortunately it had some damaged even though well packaged. It arrived within 24 hours.
I contacted customer service by email had a reply within an hour.
They despatched a replacement which again arrived the next day.
A pleasure to do business with.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Prompt delivery and excellent customer service. Love the designs and the variety of goods on offer. Thank you Rinkit.

November 17, 2024
Unprompted review
Rated 5 out of 5 stars

Happy…

I looked everywhere for a certain glassware and found them here and was happy - super fast shipping and really good customer service 😊

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered some cups which were dispatched promptly. Upon delivery the box was damaged so it came as no surprise that one of the cups was broken. Another had a small manufacturing flaw. I emailed the company and received an instant response from Katie and by the end of the day replacement items had been dispatched. Incredible customer service.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Good Service

Next day deliever 2 where broken but replaced with no problem looking forward to setting my Christmas table with my new glasses and having my porn star martini in the Martini glasses

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Although my order was damaged on arrival, I spoke to Customer Service and I received excellent customer service from Danielle. My order was immediately dispatched again the same day and it arrived within 24 hours.
I am so pleased with how my issue was rectified, that shall be placing another order this week!
Thank you Danielle! ⭐️

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

First time purchase direct from Rinkit

First time purchase direct from Rinkit. Ordered 6 sets of drinking glasses super quick delivery. Items well packaged all items were perfectly intact. Will definitely purchase items from them again.

September 25, 2024
Unprompted review

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