Ordered my 2 sun loungers on bank holiday Monday and the loungers were delivered on Tuesday. Would absolutely recommend this company, very friendly and incredibly efficient. Easily 5 stars from me
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Excellent service. I wanted a vase which showed as being the last in stock. Based on other TP reviews (re lack of stock) I contacted the company to check they actually had it in stock before I purcha... See more
A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... See more
Company replied
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... See more
Company replied
Company details
Written by the company
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Contact info
11-12 Old Bond Street, W1S 4PN, London, United Kingdom
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4.7
Excellent
403 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ordered my 2 sun loungers on bank…
Ordered my 2 sun loungers on bank holiday Monday and the loungers were delivered on Tuesday. Would absolutely recommend this company, very friendly and incredibly efficient. Easily 5 stars from me
April 7, 2026
Excellent service
The seller provided an excellent experience. One of the bowls arrived damaged, but after I reported it, they immediately offered to send a replacement. The new item was delivered as promised. Communication throughout the process was polite, clear, and very helpful. Highly reliable and professional seller.
January 21, 2026
Excellent service
Excellent service. I wanted a vase which showed as being the last in stock. Based on other TP reviews (re lack of stock) I contacted the company to check they actually had it in stock before I purchased it online. They called back within a couple of hours and it arrived the next day. Excellent! And the vase is beautiful.
March 20, 2026
Unprompted review
Lovely cushions and very good customer…
Lovely cushions and very good customer service
February 17, 2026
HIGHLY RECOMMENDED
Great experience with Viva Lagoon; excellent communication and customer service. Ordering process was straightforward, item was well-packed and delivery was prompt.
Unfortunately, the item I ordered had a fault which had been obscured by a label, probably before it had even got to Viva Lagoon, so they themselves would have been unaware. They got back to me very promptly with the offer of a replacement and without having to return the faulty item. The issue was resolved smoothly and without any hassle.
Highly recommend this business.
January 10, 2026
Unprompted review
Product was delivered on time
Product was delivered on time, with minimum fuss, & in good condition.
December 30, 2025
Very quick delivery.
December 30, 2025
Kept in contact and delivery was…
Kept in contact and delivery was roughly the amount of weeks expected
November 24, 2025
Excellent customer service.
October 8, 2025
Product fine but only one towel sent…
Product fine but only one towel sent instead of two.
September 9, 2025
Quick service.
The service is extremely quick and efficient.
However the bath mat states that it is slip resistant and it definitely isn't, rather disappointing!
August 26, 2025
Reply from Viva Lagoon
Dear Christine,
Thank you for the feed back and we are sorry for the mistake on our website.
We will call you today to arrange for collection of the bathmat and arrange for a refund if you choose to return the item.
Warm regards
The team
Towel set arrived minus 1 hand towel
Towel set arrived minus 1 hand towel, replacement sent however there was snags, contacted company & replacement sent again without any quibbling. Very quick responses. Would use company again
August 15, 2025
Swift delivery but I would have…
Swift delivery but I would have preferred a message saying we are delivering your parcel rather than we are processing your parcel.
August 20, 2025
This is the second time I’ve received…
This is the second time I’ve received an email asking me to review this service, from which I ordered one item 12 days ago, which I was told would be dispatched the following day, but which has never arrived. I’ve phoned them twice and had a phone call back assuring me it was in the post, but nothing has ever arrived. I would strongly recommend NOT buying anything from this company. I am starting to think it is not a real company and just a scam. Obviously I have not had a refund.
August 13, 2025
Reply from Viva Lagoon
Dear Mrs Mulready,
We are truly sorry to hear about the delay with your order and completely understand your frustration. Please rest assured that Viva Lagoon is a genuine company, and we always want our customers to receive their purchases as smoothly as possible.
Your original parcel was dispatched on the very same day you placed your order, and a tracking link was provided. Unfortunately, it became delayed in transit, which is why we immediately arranged for a replacement to be sent to you.
I’ve just checked the tracking for your first parcel, and I’m pleased to let you know that it has now reached your local depot this afternoon at 14:49. This means it should be with you very shortly.
We sincerely apologise for the inconvenience this delay has caused and thank you for your patience. Please be assured we are here to help until this matter is fully resolved.
With kind regards,
The Viva Lagoon Team
Beautiful towel
Beautiful towel, luxury quality and feel. Great customer service. Would shop here again.
August 5, 2025
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