riotxai.com Reviews 148

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with withdrawing their funds, with some experiencing difficulties accessing their funds after their accounts were flagged or blocked. People also expressed dissatisfaction with the company's payment processes and found the website to be problematic. Reviewers consistently mentioned a lack of response from the company's staff, with many emails and messages going unanswered for extended periods. This poor communication extended to refund requests, which often went unaddressed, leading to frustration regarding their deposits.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report that their funds have... See more

Refund

Consumers express significant frustration and disappointment with the refund process. Many report blocked... See more

Response time

Reviewers highlight negative aspects of response time. Customers report that the company has completely... See more

Website

Customers express strong dissatisfaction with the website, with many labeling it a scam. Reviewers report... See more

Staff

Users describe negative interactions with staff, citing them as fake, scammers, and rude. Reviewers report... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Had issues depositing money (in hindsight that should have been a sign not to go forward), then could withdraw money out for a couple months, now my account has been flagged and I am getting no reply... See more

Rated 1 out of 5 stars

Updated review. It feels like the wheels are starting to come off now for Riot. Some of the big hitter recruiters (hi there - you know who you are) seem to be getting cold feet and are removing refere... See more

Rated 1 out of 5 stars

Scammers throughout will avoid answering questions obviously, won't provide documentation or evidence obviously, trades are fake obviously And if you come across "The Cosmic Surgeon" otherwise known a... See more

Rated 1 out of 5 stars

This may change. After making a couple of successful withdrawals I encountered issues. Now, after suspension, I'm just waiting for my third withdrawal. I'm going by their withdrawal plan to the te... See more


Company details


Contact info

1.8

Poor

TrustScore 2 out of 5

148 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I wrote a review yesterday about my…

I wrote a review yesterday about my absolutely fantastic experience with RiotXAI. The support has been exceptional (I had a delay with my first deposit and they resolved it quickly). Profits keep rolling in like clockwork.

There has been a recent rash of people being flagged by their exchanges bots regarding AML (Anti Money Laundering). RiotXAI will work with anyone with this issue to resolve with the external exchange and it can take time, and because of that, some people, (being novice and not knowing better), panic and start interpreting that event as some sinister problem with RiotXAI.
When you come in informed, you make sure "all the ducks are in a row" and avoid those issues.
************************************************
What to know about AML... (this is for the Kraken exchange but applies to others)

Anti-Money Laundering (AML) policies on crypto exchanges like Kraken are designed to prevent illicit activities such as money laundering, fraud, and terrorist financing. These policies align with global regulations set by organizations like FATF (Financial Action Task Force), FinCEN (Financial Crimes Enforcement Network) in the U.S., and similar regulatory bodies worldwide.

How AML Policies Work on Kraken
1. Know Your Customer (KYC) Verification
Kraken requires users to verify their identity before trading.
Different account levels (Starter, Intermediate, Pro) require increasing levels of KYC.
Users provide government-issued ID, proof of residence, and in some cases, a selfie for biometric verification.
Higher withdrawal and trading limits require enhanced verification.
2. Transaction Monitoring & Suspicious Activity Detection
Kraken uses AI-powered tools and blockchain analytics to track transactions in real time.
Suspicious activities like high-frequency trading, rapid withdrawals, mixing services (tumblers), or transactions linked to blacklisted wallets trigger alerts.
Transactions above a certain threshold (e.g., $10,000 in the U.S.) may require a Currency Transaction Report (CTR).
3. Source of Funds & Enhanced Due Diligence (EDD)
If an account shows unusual activity, Kraken may request proof of source of funds.
Users might need to provide bank statements, employment details, or business transactions.
Enhanced due diligence (EDD) applies to high-risk users, such as politically exposed persons (PEPs).
4. Reporting to Regulators
Kraken reports suspicious transactions to authorities such as FinCEN, Europol, and local regulators.
Suspicious Activity Reports (SARs) are filed when transactions appear to involve illegal activities.
5. Sanctions Screening
Kraken blocks access to users from sanctioned countries (e.g., North Korea, Iran).
Transactions linked to blacklisted wallets (from OFAC’s SDN list, for example) are flagged and potentially blocked.
6. Withdrawal & Deposit Restrictions
Kraken enforces daily and monthly limits on crypto and fiat withdrawals.
Large deposits from high-risk sources may require additional verification.
7. Cooperation with Law Enforcement
Kraken complies with legal requests from agencies like the FBI, Interpol, and IRS.
It can freeze assets or accounts under investigation.

Why It Matters
These AML policies help Kraken stay compliant with financial laws, prevent criminal activities, and ensure a secure trading environment for legitimate users.

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

I have lost money using RiotXAI

My previous review was taken down as RiotXAI flagged it as containing defamatory content so I will be absolute certain to keep this review to the facts and will not speculate as to whether RiotXAI is or is not a Ponzi scheme.

The fact is I have lost money investing in this platform. I started using the platform last September with a relatively small investment of around $750. Initially everything seemed ok and other users were posting positively about making withdrawals. RiotXAI encourage referrals with a promise of increased returns so I persuaded a few family members to take the plunge with the small minimum deposit and had other friends and family interested should I be able to show them I’d made a decent withdrawal from the platform. With the funds in my account reaching over $10,000 I thought I would try and make a withdrawal of a few thousand. This is where the fun begins.

Shortly after I made my withdrawal request I was removed from the Telegram group with no communication from RiotXAI. I note other reviewers have experienced similar such as Isaiah Hill who left a review below. He was an active participant in the group until he started to post around issues with withdrawing funds. I raised my removal from the group with my RiotXAI relationship manager who assured me they would look into it but failed to feed back anything of help.

A couple of days passed and I got an email from RiotXAI to say that due to breaching the platforms terms and conditions my account was being closed within 30 days, the asserted breach being money laundering concerns. I was given the option of appealing this with any evidence I could provide to counter this claim but they were not able to provide any specific information as to how my account was in breach. My exchange account had been used only to deposit in to RiotXAI so the only way it could possibly be involved in money laundering is if Riot themselves are mismanaging funds. Again I contacted my relationship manager who assured me they would look into it urgently but then failed to come back with anything.

Wishing to cut my losses I requested the refunds of my deposits into the platform, an option offered by RiotXAI in their original email stating my account was in violation of AML rules. I have still not received my money back in spite of requesting it some weeks ago. Even if I do receive the refund of my deposits I am out of pocket due to crypto platform fees etc.

I would strongly recommend that anyone looking at putting money into this platform do their own research. You have no protection and RiotXAI are not FCA regulated in the UK, they state they are a software provider with funds being held on partner exchanges. There are a couple of helpful videos on You Tube made by Paul Hardingham which highlight potential risks and potential red flags around the platform which I personally have found very enlightening and useful and would signpost others towards when doing their own research.

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

Would put No stars if that was an…

Would put No stars if that was an option!! Huge scam, won't allow you to withdraw. If you try you will get an email saying that you have been flagged for violations and your account will permanently closed. Loosing all your investments

March 14, 2025
Unprompted review
Rated 3 out of 5 stars

Stay away

Stay away! Their major aim is to steal from you and they won't stop until they get your last penny.

I wish I had someone warned me earlier, they kept pestering me for more money and they wouldn't return any.

Just go with "simple change". They pay promptly and it's very easy to use.

March 4, 2025
Unprompted review
riotxai.com logo

Reply from riotxai.com

We’re sorry to hear about your experience, and we’d like to make things right. RiotXAI operates with transparency, and we never request additional deposits from users beyond their own trading choices.

If you’ve encountered any issues, we’d appreciate the opportunity to review your case. Please provide your username so we can look into it and ensure you receive the appropriate resolution. Our team is here to assist, and we take every concern seriously.

Rated 1 out of 5 stars

Give it a miss...

I'd give this a miss if I were you....

Luckily, I didn't put a lot of money in that I couldn't afford to lose as per the guidelines when you sign up.

I was using the platform as required and tried to make a withdrawal a couple of days ago and was waiting for the 72 hours to clear. Then today received the "you are suspected of money laundering" email and my account is blocked and will be closed. Other reviewers have had a similar issue.

I'll be surprised if I manage to get some money back from this venture, which is disappointing to say the least!

March 3, 2025
Unprompted review
riotxai.com logo

Reply from riotxai.com

Hey there, we understand how frustrating this must feel, and we genuinely want to help clear this up. We’ve checked our records, but we can’t seem to find an account under your name. Could you share your username with us so we can look into your case properly?

If your account was flagged under AML procedures, please know that this is something enforced by the exchanges we work with, not a decision we make ourselves. That being said, if you qualify for a refund, we’re more than happy to return 100% of your deposited funds from our own reserves.

We don’t want anyone to feel left in the dark, so please reach out to us directly, and we’ll do our best to assist you. Let’s get this sorted together!

Rated 1 out of 5 stars

My account was frozen just 2 days ago…

My account was frozen just 2 days ago due to AML (this is what their email said). I have tried to speak to my manager but got nowhere. I messaged customer service on what’s app and still no assistance. As we stand. I still have no idea what I’m supposed to have done. No warnings no nothing.

Firstly, I was removed from telegram chat, again, I had no idea why, next day, I got email to tell me about the aml. I emailed an appeal and still nothing.

To make matters worse, I only withdrew just once, just 30.00. I am getting no assistance at all.

February 25, 2025
Unprompted review
riotxai.com logo

Reply from riotxai.com

We understand your frustration, and we want to clarify that we have responded to all of your emails and even reached out to you directly regarding your case. Your account was flagged for an AML review by our partner exchanges, and as a result, withdrawals were temporarily suspended. This process is entirely compliance-driven, and while we facilitate communication, we must adhere to the policies set by these exchanges.

Your removal from the Telegram chat was an automatic process that occurs when an account is under review—it does not mean your account is lost. The appeal process takes time as it depends on the exchanges’ investigation, and we are waiting for further updates.

We recognize that this is frustrating, but we want to assure you that we are doing our part to resolve this as smoothly as possible. If you have any concerns, please continue to check your email for updates, as that is where you will receive the latest information regarding your case.

Rated 1 out of 5 stars

Money Laundering accusations

Money Laundering accusations
So this company has come up with this bogus excuse of Money Laundering activity and I quote their message:
“ Reason for Account Review:
The potential violations identified may include, but are not limited to:
AML Violation: Activities on your account may not comply with our Anti-Money Laundering policies. Our partnering exchanges have flagged your account's addresses as suspected of involvement in AML activities. As such, we have been made aware of this concern and are obligated to take action.”

Emphasis on: Our partnering exchanges have flagged your account's addresses as suspected of involvement in AML activities. So just take a moment and reflect on this statement: if my account is involved in AML(Anti Money Laundering activities), isn’t that a commendable thing? Doesn’t that mean I’m a good person as I’m involved in ANTI MONEY LAUNDERING activities? (Let that sink in and tell me if I’m tripping or not)
This goes to show that these AML accusations are unfounded. Also they cannot show you proof of this and yet they expect you to lodge an appeal!! daah!!How can you lodge an appeal yet the facts of their accusations cannot be fully disclosed to you? On which basis are you going to build an appeal??? I and many others who have been victims of this bogus accusation are new to the crypto space and thus less likely to be involved in more than just depositing money in the platform, trading it and withdrawing the proceeds if any…. Just the basics…. Just excuses for not paying people’s their money. The fact that they allow some to withdraw at least their seed money is not something to be happy about as that was not the purpose of the investment in the first place. But there are also some who have not even had the chance of getting that seed money. It’s a very elaborate scam. Beware.

January 22, 2025
Unprompted review
riotxai.com logo

Reply from riotxai.com

Hi,

Thank you for your feedback, and we completely understand your frustration with this situation. We want to assure you that we take these matters very seriously and are committed to doing right by our users.

First and foremost, we want to emphasize that ALL deposits will be fully refunded in cases where accounts have been flagged due to AML (Anti-Money Laundering) concerns. Even though these flags come directly from our partnering exchanges — and not from RiotXAI itself — we take responsibility for ensuring that no user loses their initial deposit. While the funds may still be frozen on the exchange side, we cover these refunds out of our own reserves to make sure users are not left empty-handed.

We understand that the wording around AML can be confusing. When an account is flagged, it doesn’t imply that you personally did anything wrong. These automated systems often flag certain transaction patterns, sometimes incorrectly, especially in the crypto space. Unfortunately, due to strict compliance protocols, exchanges rarely provide specific details on why an account was flagged, which limits the information we can pass on to you.

Regarding the appeals process, while it may seem frustrating without full disclosure of the reasons behind the flag, it’s still the best way for us to work directly with the exchanges to review and potentially lift the restrictions. We have successfully managed to reinstate some accounts through this process.

We know that many users joined RiotXAI with the intention of growing their investments, not just to have their initial deposits returned. However, in these rare situations, we want to ensure that at the very least, your principal is fully protected.

Again, we are here to help and will continue to support you throughout this process. Thank you for your understanding.

Sincerely,
The RiotXAI Team

Rated 1 out of 5 stars

In response to Riotxai's reply

In response to Riotxai's reply. I would like to add the following comments.

If they are genuinely sorry for the stress they have put me under, they would not have said they would close my account within 3 days.

They say and I quote "Recently we made an important announcement regarding AML accounts and wallet updates".

They only made that announcement on the 19th February 2025, one day after I published my review on Trustpilot, on the 18th February 2025.

They are saying how transparent they are because I withdrew my deposit, this statement is laughable, if I cannot withdraw any profits after trading for 6 months, what is the point of investing in the first place?
They also say they want to assist me in resolving this issue. So closing my account is their way of resolving the issue, is it?

Surely if they wanted to resolve the issue they could have contacted me as soon as I tried to do the withdrawal, and tell me they were not happy and had POTENTIAL issues with my account, and suggest an alternative method of withdrawal.

I can reiterate, my wallet has never been disclosed to anyone other than RIOT.

February 19, 2025
Unprompted review
riotxai.com logo

Reply from riotxai.com

Hi Dianne,

Thank you for your follow-up, and we genuinely appreciate the time you’ve taken to share your concerns in more detail.

Firstly, we want to address your point about the account closure notice. We understand that receiving such a notification can feel abrupt and stressful, and for that, we do apologize. The 3-day notice is part of our compliance process, giving users time to reach out and clarify any concerns before final decisions are made. It’s not meant to cut you off but rather to provide a window for dialogue—which we are still fully open to.

Regarding the AML announcement, we recognize the timing may seem suspicious, but please understand that updates like these are not drafted overnight. The review process, especially when it involves compliance and legalities, can take time. The announcement on February 19th was coincidental in its release date but part of ongoing efforts to tighten security in response to flagged activities from partnered exchanges. We never intended it to seem reactionary.

We also want to be clear about transparency. You successfully withdrew your initial deposit, which highlights that withdrawals are processed. The issue at hand revolves around flagged activity—not profits versus deposits. While we understand your frustration about not being able to withdraw your recent profits, it’s crucial to ensure that all withdrawals align with AML regulations, especially when there are flagged concerns.

Closing your account was never our preferred solution—it was a compliance action following flagged activity, but it wasn’t meant to end the conversation. We’re still willing to explore possible resolutions, including reviewing alternative withdrawal options, as you suggested. If you can reach out directly to support@riotxai.com, we can go deeper into the specifics of your case and see how best to move forward.

Lastly, regarding wallet exposure, while you’ve mentioned that your wallet was only shared with RiotXAI, it’s important to note that blockchain transactions can sometimes interact with flagged addresses unknowingly. This isn’t an accusation but an unfortunate reality of decentralized systems, and it’s one of the reasons we’ve increased our scrutiny.

Dianne, we truly aren’t here to shut doors. We’re here to find a fair and compliant solution. We hope you’ll give us the opportunity to properly address this by contacting support so we can work through it together.

Thank you again for your patience.

RiotXAI Support Team

Rated 1 out of 5 stars

RIOTXAI IS AN ELOBARATE SCAM TO UK…

RIOTXAI IS AN ELOBARATE SCAM TO UK USERS 🇬🇧 stay clear of them, I'm a real user, not those fake users giving fake reviews, because they are also part of the SCAM.

In addition, look what RiotXAI is saying now, to prove I'm a real user.

From RIOTXAI
“First and foremost, we want to emphasize that ALL deposits will be fully refunded in cases where accounts have been flagged due to AML (Anti-Money Laundering) concerns. Even though these flags come directly from our partnering exchanges — and not from RiotXAI itself — we take responsibility for ensuring that no user loses their initial deposit. While the funds may still be frozen on the exchange side, we cover these refunds out of our own reserves to make sure users are not left empty-handed.”

And I still haven't gotten a dime from them. Tell me they are not scamming certain people. And I'm not lying, why would I?

February 6, 2025
Unprompted review
riotxai.com logo

Reply from riotxai.com

We take transparency and user concerns seriously, and we welcome constructive feedback from all our users. RiotXAI operates as a legitimate AI-driven trading platform, with real users successfully making deposits, trading, and withdrawing their profits daily. Our community is built on real traders who engage with the platform and share their experiences openly.

After checking our records, we do not see your name as a registered user, which raises concerns about the validity of this review. If you have genuinely used our platform and faced any issues, we encourage you to reach out to our support team so we can investigate and assist you directly.

Making baseless claims without evidence does not help anyone, and we are always here to clarify any concerns. Our platform has been designed to provide a seamless trading experience, and we remain committed to maintaining a trustworthy and transparent environment for our users.

We encourage users to look at the actual results, our engaged community, and the many successful traders who continue to benefit from RiotXAI. If you have any specific concerns, feel free to get in touch so we can address them properly.

Rated 5 out of 5 stars

I have been scammed so many times…

I have been scammed so many times trying to find a side profit maker. I believe this is the one. Starting small but already successfully withdrawn in the time they stated. Now after reading these other positive comments I am going to share with family and friends. This company so far, is great. Please keep doing what you are doing!!

February 1, 2025
Unprompted review

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