Rise & Fall Reviews 1,451

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 762 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including bedding, clothing, and towels, often highlighting their luxurious feel and durability. Many people appreciate the excellent value for money, finding the prices reasonable for the quality received, and the ease of ordering contributes to a positive experience. Reviewers frequently commend the customer service for being prompt, helpful, and efficient in resolving issues, with many becoming returning customers due to the overall positive interactions. However, some customers also noted issues with product quality, such as items developing tears or not meeting expectations for softness and smoothness, describing them as rough or thin. A few other people also felt that customer service responses were not always satisfactory, particularly when dealing with product defects or exchange inquiries.

What people talk about most

Product

Customers generally report positive experiences with products, frequently praising the excellent quality of... See more

Quality

People report positive experiences with quality, highlighting that many products, including bed linen and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the team's efficiency, quick... See more

Order

Customers consistently note positive experiences with order, frequently praising the ease of ordering and the... See more

Price

Reviewers highlight positive aspects of price, often praising the quality received for the cost, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am impressed with Rise & Fall. A while ago I purchased a full set of bed linen which is lovely, weighty and the linen is top quality. However I did have an issue with one of the products, which was... See more

Rated 5 out of 5 stars

I have bought clothes, towels and bedding from Rise & Fall. Everything has been excellent value, high quality and delivered on time (usually within 5 days). I always look on their website first if I... See more

Rated 5 out of 5 stars

I have been buying bedding from Rise & Fall for some years now, their quality is great and much better than previous bedding I’ve bought. They feel absolutely lovely to sleep on. I have bought differ... See more

Rated 5 out of 5 stars

The sheet we ordered is an excellent product, it hasn't move once it had been put on the mattress. So impressed we ordered 2 more, and as always excellent service. Thoroughly recommend these sheets. E... See more


Company details

  1. Internet Shop

Written by the company

Luxury products without the luxury price tags. Direct from the world's best manufacturers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Such quality bedding

The Crisp and Cool cotton sheets are the best I've ever slept on. They feel great on your skin with a natural crisp cotton finish. I am always happy to recommend!!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great bedlinen

Great bedlinen . Beautiful fabric and styles . First rate service . Have bought from them multiple times as have my family

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

The best bedding I've ever had!

The best bedding I've ever had!

Started with a bottom sheet 3 years ago, now have all bed linen from Rise & Fall, and a wonderful wool duvet (temperature perfect all year round).

Rise & Fall makes sleeping (and laying in bed with a good book) feel luxurious and special :)

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Affordable luxury

We’ve recently replaced all of our bedding and bathroom towels with rise and fall fantastic luxury quality at an affordable price - fast delivery and opening the box is a small treat with your items beautifully presented wrapped in tissue paper, ribbon or a small bag

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Rise &…

I had a great experience with Rise & Fall. My order was unfortunately lost, but Marjorie was excellent. She took full control of the situation and resolved it quickly and efficiently.
The quality of the bedding is superb, its only been a few days but I've had the best nights sleep in ages.
I wouldn't hesitate to recommend Rise & Fall, and I will definitely be a return custmer

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome company

Awesome company - the best bedding for starters. Love their cashmere and clothes too. Don’t hesitate- it’s all fab

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic products that are great value…

Fantastic products that are great value for money. The website and ordering process work really well and customer service is very prompt and efficient to deal with any queries. My only issue is that they are at times more popular than their manufacturing can keep up with and some options are out of stock. I would strongly recommend them. Thank you folks!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

High and rise what an amazing brand

As a first time buyer this business has been nothing but very helpful they are so lovely to talk to I spoke to Majorie she was able to help with my order and had many solutions to my needs their customer service is nothing I’ve come across so amazing and they have beautiful pieces will definitely be buying from them again and I recommend them highly 😍

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I hate ordering online …

I hate ordering online without dealing with a human being at least beforehand to make sure what i want is what i order/ get !

I had specific/ unusual size requirements.

I emailed R&F support

Had prompt response from Andreah who made size recommendations and when I’d made my selection prepared an order / invoice and sent me a link where all i had to do was click to pay and that was it.

A few days later everything arrived and fitted perfectly.

And exemplary service and lovely product.

Very happy to recommend

April 6, 2026
Unprompted review
Rated 4 out of 5 stars

Fabulous bedding range reorder

Fabulous bedding range reorder. These items wash well although it does need a little ironing. The extra deep fitted sheets are marvellous and really do stay put on our mattress. Delivery was a bit long because of the easter break but worth the wait. My email to customer service was unexpectedly answered on Easter Monday to offer help with the overdue delivery but it did turn up the very next day. Great items, well priced, excellent support.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service

A missing item was replaced by express courier despite the problem appearing just before the bank holiday. Marjorie could not have been more helpful or efficient.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very good high quality product

Very good high quality product, delivered in a timely efficient manner. Won’t use any other fitted sheet now, tight due to the strong elastic and rubberised ‘grippy’ edging material.

April 1, 2026
Unprompted review

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