Rise & Fall Reviews 1,451

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 762 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including bedding, clothing, and towels, often highlighting their luxurious feel and durability. Many people appreciate the excellent value for money, finding the prices reasonable for the quality received, and the ease of ordering contributes to a positive experience. Reviewers frequently commend the customer service for being prompt, helpful, and efficient in resolving issues, with many becoming returning customers due to the overall positive interactions. However, some customers also noted issues with product quality, such as items developing tears or not meeting expectations for softness and smoothness, describing them as rough or thin. A few other people also felt that customer service responses were not always satisfactory, particularly when dealing with product defects or exchange inquiries.

What people talk about most

Product

Customers generally report positive experiences with products, frequently praising the excellent quality of... See more

Quality

People report positive experiences with quality, highlighting that many products, including bed linen and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the team's efficiency, quick... See more

Order

Customers consistently note positive experiences with order, frequently praising the ease of ordering and the... See more

Price

Reviewers highlight positive aspects of price, often praising the quality received for the cost, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am impressed with Rise & Fall. A while ago I purchased a full set of bed linen which is lovely, weighty and the linen is top quality. However I did have an issue with one of the products, which was... See more

Rated 5 out of 5 stars

I have bought clothes, towels and bedding from Rise & Fall. Everything has been excellent value, high quality and delivered on time (usually within 5 days). I always look on their website first if I... See more

Rated 5 out of 5 stars

I have been buying bedding from Rise & Fall for some years now, their quality is great and much better than previous bedding I’ve bought. They feel absolutely lovely to sleep on. I have bought differ... See more

Rated 5 out of 5 stars

The sheet we ordered is an excellent product, it hasn't move once it had been put on the mattress. So impressed we ordered 2 more, and as always excellent service. Thoroughly recommend these sheets. E... See more


Company details

  1. Internet Shop

Written by the company

Luxury products without the luxury price tags. Direct from the world's best manufacturers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

super kng size…fitted sheet

This is the second super kng size fitted sheet I have ordered from rise and fall and really happy that it does stay fitted and doesn't move as others have. A good quality product at a reasonable price

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

This is the third item I’ve bought from…

This is the third item I’ve bought from rise & fall. Cashmere is my weakness, I have far more than I should have so believe me when I say the consistent quality is refreshing. It’s delivered very quickly even up here in the back of beyond in Scotland. I haven’t had to contact customer services but my guess would be they’d be very helpful. Yes it’s not cheap but decent quality cashmere is worth the investment.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Everything I'd hoped for and more

Really beautiful bed linen and the magic fitted sheet design really does work!
Feels super luxurious and definitely reserve this set for my favourite guests only!
Fast dispatch and now wouldn't buy from anywhere else

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent products!!

Absolutely excellent products from an equally great company. I first bought some king size fitted bottom sheets and was amazed by the high quality of both the thread count and the generous fit for our deep mattress and topper. I was so impressed that we bought more pieces including a wool pillow … which was so wonderful that we are now about to buy a wool quilt!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable quality and service

We have bought so many things from Rise and Fall now and they have all been of exceptional quality: cashmere jumpers, linen dresses, cashmere wrap, tee shirts, the softest thickest towels and high thread count silky cotton bedding which gets better with wear and where the fitted sheets ACTUALLY FIT!
And now-the best olive oil imaginable.
It's a small perfectly curated collection of top quality items.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

The prompt response in dealing with my…

The prompt response in dealing with my order and arranging a refund. The only reason I cancelled the order was that on clearing out my linen cupboard, I found a new set of sheets which I had forgotten about. Love the 'fitted' sheets so easy to fit and takes the guesswork out of which is top and bottom!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality at reasonable prices

I have been using this company for many years, buying mainly bedding and woollen clothing. The quality is excellent and the prices represent good value for money. Everything is sent promptly and is beautifully packaged.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous items

Fabulous items , so well made and luxurious. Always packed with great care. Fast delivery and good updates.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and value

I have bought a number of items from Rise & Fall of late - cashmere cardigans for me; a couple of merino half zips for my husband and bed sheets. Everything I have purchased has been of excellent quality, priced very reasonably and delivery has been prompt and the one return I made efficient. I will definitely buy from here again.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company! Excellent quality, delivered in good time, and at really competitive prices for the level of quality. I've placed a few orders with Rise & Fall over the last few months and have been delighted with everything - beautiful cashmere knitwear, a gorgeous silk dress and some bed linen (having just used and washed the first set, I've now ordered another set ... love it!). Returned one dress which didn't suit me and received a refund without a problem. I will, without doubt, be ordering from them again.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Superior quality and environmentally responsible

The quality of the bedding products at Rise & Fall is excellent value for money. Their focus on natural materials such as cotton, linen and wool offers superior breathability, temperature regulation and durability at a time when many other brands sneak cheap synthetics into their products at the same price point. The fabrics feel very high quality; the flax linen in particular is very soft, while the ELS cotton is the best I've ever seen. Beyond this, from my experience, there is no use of plastic packaging - products are either sent in cotton storage bags within a shipping box or in recyclable cardboard bags. This is much better for the environment and elevates the luxury feel, having matching storage bags for my bed sheets. Delivery speed could be improved, as one of my orders didn't leave the warehouse for a few days until I contacted customer service, but this was quickly resolved. However, I understand the demands of operating a smaller company, and I value that the customer service is handled in-house. I'm very happy with my experience with Rise & Fall so far and will definitely be buying again.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Quality Bedding

Exceptional quality bedding. Over time have purchased several sets in their different fabrics and have been very happy with quality and fit. The fitted sheets are next level - plenty big enough and they do not pop off the mattress. Rise and Fall are now my go to for quality bedding.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Quality and transparency

The quality is brilliant, excellent value and ease of ordering, site layout etc all aide the fact I am a returning customer. The full transparency R&F give is very welcome. Most people are happy to pay a high price point without knowing the composition. This brand does it differently.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought clothes

I have bought clothes, towels and bedding from Rise & Fall. Everything has been excellent value, high quality and delivered on time (usually within 5 days).
I always look on their website first if I need anything. I’m trying to purchase more thoughtfully, less frequently and of this sort of quality.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful product quality

Wonderful product quality and timeless designs, I first shopped with Rise and Fall a few years back and since then have added to my collection. My oversize cashmere wraps get compliments every time I wear them and I am delighted with the silk cashmere wrap I've just bought for summer evenings.....

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt service

Prompt service, beautiful quality and nicely packed in a sustainable way.

Lovely

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought many items from Rise &…

I have bought many items from Rise & Fall, clothes and linen and they are unfailingly good quality and well priced. The quality of their silk and linen is top rate and they offer classical yet modern styles.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Quality & Price fully justified.

The price point is amazing for the quality of bedding we have purchased from RISE&FALL.
We have 4 sets of bedding, we started purchasing over 2 years ago and they are as comfortable as the day we bought them.
Another set purchased today with money off the bundle and a free set of standard pillow cases.
The fitted sheets are brilliant, deep fitting and elasticated so fit snuggly over all corners.
There is no point in buying bedding elsewhere, the quality and price justify the purchase.

March 31, 2026
Unprompted review

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