ROBERT ELECTRONICS Reviews 

282
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive securely packaged and operate wonderfully right out of the box. People also appreciate finding extremely competitive prices and prompt shipping times across various international destinations without hidden fees. Buyers consistently express satisfaction with helpful communication and remarkably smooth transaction processes from start to finish. Some reviewers were not happy with delivery delays that caused noticeably longer wait times than initially expected. A few other people also felt that certain hardware items required careful monitoring or testing due to being older stock or previously used.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the hard drives and components arrive... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived promptly... See more

Price

Clients share positive opinions on price, frequently highlighting that they found the lowest and most... See more

Quality

Users describe satisfaction with quality, noting that the hard drives arrive well packaged and function... See more

Order

Consumers experience a mix of feelings regarding their order process, as some reviewers praise the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. Bought two 14tb Seagate nas drives, already installed in a synology Nas drive. Was able to register via the seagate warranty website with the serial number. No smart errors detected. Delive... See more

Rated 5 out of 5 stars

Great experience! Found the lowest price online, and shipping from Singapore via Germany went smoothly with zero customs fees. The hard drives work perfectly. I will definitely be buying from them aga... See more

Rated 5 out of 5 stars

Cheapest, New Ryzen 7 9800X3D that I could find at the time of purchase, with a price difference of about £40. Quick dispatch and royal mail tracking number received promptly. Item arrived after... See more

Rated 5 out of 5 stars

I ordered two 24tb recertified drives and not only did they upgrade it for free to 28tb drives but when they arrived both the SMART and FARM data indicated they were practically brand new, manufactu... See more


Company details

  1. Computer Hardware Manufacturer
  2. also in
  3. Computer Accessories Store
  4. Computer and Accessories Store

Written by the company

We are dedicated to professional hard drive distributors, including new hard drives, Seagate factory re-certified hard drives, used hard drives Our team started out in Singapore and then relocated to the UK office where we have been in the online computer hard drives resale business for many years We established our US headquarters in 2025 we specialize in selling Seagate hard drives 1. Product quality assurance 2. Secure Payment - This is the safest way to transact online 3. Price advantage Our website www.robertelectronics.com www.robertelectronics.co.uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

282 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(282)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price, Items as descibed, Well Packed

Good price, sealed new items and all working correctly (SMART check passed).

The items were well packaged, all items arrived safely and tracking was provided.

Delivery was a little slow, but it's within the expectated timelines as specified on the site (so not taking any stars off). Updates on tracking were provided, but be aware the tracking number is provided early, and the first days are waiting for the parcel to get to the delivery company (Royal Mail in my case) for delivery tracking (so takes a few days to show as accurate tracking)

The drive manufacture dates are a couple of years old, although drives are never delivered straight from factory. As long as warranty is honoured from order date, then that shouldn't be an issue.

Would recommend to use again.

June 3, 2024
Rated 4 out of 5 stars

Would buy from there again!

A bit unconventional the website and purchase process, however products (HDDs) arrive on time, as described and New, sealed in original packaging - I also verified with SMART software. Would buy from there again!

June 7, 2024
Rated 5 out of 5 stars

Excellent sales and after sales service.

Excellent after sales service.
There’s an old saying, something like; If it sounds too good to be true, that’s because it usually isn’t true. Searching for best price on hard drives we found Robert Computer Hardware, by a long way they were best price for the four drives required. Despite good reviews online it still felt like we were taking a risk ordering from ‘Robert’s’ but we took the chance. Our order came in two shipments. The first two drives, high spec Seagate drives in original manufacturer sealed packaging arrived quickly. To look at through the opaque antistatic wrapping, seemed fine, but on opening, one drive was found to be damaged and could not be connected to a SATA port, the second drive proved to be DOA. What are the chances of two out two drives being defective? First thought our initial misgivings about the company were correct. BUT…. The real test of a supplier is in the after sales service if you need it. We contacted Roberts with photos of the damaged drive and a copy of the report on the DOA drive from CrystalDisk. We accepted that Robert’s could not be aware of the state of the drives but anticipated a long protracted battle to resolve the issue or receive no help from Roberts at all. We were wrong. Never received such truly rapid and helpful after sales service with any other supplier before. Roberts absolutely bent over backwards to help and arrange replacements. Considering the replacements came from Singapore and over a UK bank holiday we didn’t wait long for working replacements. The other two drives on the original order arrived in the mean time and were absolutely fine, all had been well packed.
In all, our experience with the Robert’s has been excellent. Our first port of call for supply in future, wish we had found them earlier.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Good

Good. Purchased two 16tb exos. Arrived in maybe 10 days or something, all working with 0 hours on crystal disk. Can’t register for seagate warranty but that was to be expected.

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

Best Price - Hassle Free

Purchased Seagate Exos X16 16TB.
Good communication
Easy tracking - delivery was quick, only 6 days from Singapore.
Price was the best I could find by some margin.
The drives do not qualify for warranty support from Seagate but judging by the other comments they seem to have great customer service.
No issues noted with the drive when adding to my Synology NAS.

April 20, 2024
Rated 5 out of 5 stars

Perfect customer service

I’ve bought quite a few NAS drives over the past few months from Robert Computers.
Sadly one failed a few weeks ago( it happens) so I asked about a replacement under warranty.
No problems, a new drive turned up without any fanfare all sealed like the rest.
You wonder about warranties especially considering the amazing prices but any worries are completely unfounded and easily the best customer service I’ve had. For UK customers think John Lewis but better.
Just off to buy another expansion unit so I’ll be adding more drives to my collection, again from Robert Computer Hardware.
Highly recommended folks, don’t go anywhere else

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

First time buying

First time buying, great price. I got my order in 7 days. It was new, sealed, and well-protected. I checked everything, and it works perfectly in my NAS. I will be buying again from them in the future. 5*

April 1, 2024
Rated 5 out of 5 stars

Ordered 2 16TB exos drives from…

Ordered 2 16TB exos drives from robertelectronics, paid a really good price for these drives. Postage took 6 days. Overall a 5* experience, will definitely be using them for future HDD purchases!

March 29, 2024
Rated 5 out of 5 stars

This is a great company I won't shop…

This is a great company I won't shop anywhere else for drives I ordered 2 x 16tb iron wolfs and 2x14 tb iron wolfs one had to be rma'd as wasn't working put process was quick and easy to replace. Keep up the good work folks at robert electronics

March 27, 2024
Rated 5 out of 5 stars

I was suspicious at first...

I was suspicious at first, did my research and couldn't find anything indicating this to be a scam due to the prices being too good.. I ordered 2 Exos x16 16TB at a total of ~300GBP using my Revolut purchase protection, just in case it was a scam.

Turned out I got my 2 drives 2 weeks later and I've run tests on them with SeaTools and they are healthy, 0 hours. They were well packed and survived the transit from Singapore.

Time will tell what happens with the warranty as I tried checking them on Seagate website and told me to reach out to the place I bought them from for warranty.

I was left with a question though.. how can they have those prices?

March 19, 2024

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