Recently discovered online wine store, with free local delivery, by the owner which was a pleasant surprise. Would like to see the range grow a little, but thanks for the great customer service, will... See more
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Review summary
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Great selection of Italian Wine and had the one I was looking for at a good price. Had a problem with delivery from Parcel Force but Robertsons showed great customer service with their concern and wi... See more
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The company called to make sure they had the correct address at a busy time of the year and ensured we were kept up to date with delivery of the package. They altogether first class service from Jamie... See more
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They had the particular wine I wanted and at a very good price. The website was easy to use and communication with them was good- I was kept informed but not bombarded with a dozen emails about packin... See more
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Company details
Written by the company
We're an independent small family Wine Merchant in the United Kingdom. Started by David Robertson, a 40 year veteran of the wine trade, and his son Jamie. Our passion drives us to find those gems that do not cost you an arm and a leg. While providing a service to our customers that is far more personable and grounded than any large company with shareholders can offer.
Contact info
Seaham, United Kingdom
- jamie@robertsonwines.co.uk
- robertsonwines.co.uk
4.8
Excellent
111 reviews
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Delicious Appassimento
Easy ordering process with the knowledge via a checking email that the product was in stock.
Excellent wine and was well packaged.
Struggled with the tracking process via shop and so was expecting delivery as per charge within 48 hours but actually arrived on day three.
September 30, 2025
Reply from Robertson Wines
Hi Jamie. We don't promise delivery within 48 hours. In checkout, on the 48 hour option it says it is delivered within 48 hours of us dispatching it. We always aim to dispatch orders within 2-3 working days but this sometimes can fall behind for many reasons with us being a small family business. Thanks for the feedback!
Great service
Great service and ordered numerous times, can't fault them at all. Prompt delivery within a few days and personal delivery service as live within the area they deliver to.
September 12, 2025
Reply from Robertson Wines
Thanks once again Tracy, your continued business means a lot! It is much appreciated.
Reply from Robertson Wines
Thank you very much Keith! Thanks again for your order!
Wine arrived in perfect condition
Wine arrived in perfect condition, no damage to box and really well packed, thank you
August 23, 2025
Reply from Robertson Wines
Thank you for your kind review Ralph. Enjoy! Hope to see an order from you again soon!
Great wine and excellent service.
Great wine and excellent service.. .works every time 👍
July 29, 2025
Reply from Robertson Wines
Thank you very much! Glad we were able to deliver to you in good time!
Very Impressed.
My first time ordering from Robertson Wines and it won't be my last. Good value, communication and quick to deliver.
July 16, 2025
Reply from Robertson Wines
Thank you very much Judith. I'm very glad to hear you were impressed with us, look forward to seeing another order from you!
Robertson Wines is always a 5 ⭐️…
Robertson Wines is always a 5 ⭐️ experience for me. I have been buying wine from them for a few months now and have always received exceptional service and fabulous wine at a great price.
July 5, 2025
Reply from Robertson Wines
Helen your business is always appreciated. Thank you so much for your loyalty to us. Your name is a regular one in our orders now and we're always eager to get yours sent off!
Delivered on time in perfect condition!
July 1, 2025
Reply from Robertson Wines
Thank you very much for the generous review. I hope you enjoy the Di Maria!
Very good service
Very good service, order arrived on time well packaged. Special thank you to Jamie, a man of his word. I will order again.
June 12, 2025
Reply from Robertson Wines
Thank you ever so much Jean-Marc. I am glad you received it safe and on time, thanks for the lovely review! Looking forward to your next order!
The shop contacted me and did a…
The shop contacted me and did a personal delivery for me
May 24, 2025
Reply from Robertson Wines
Thanks again for your order. It was a pleasure to be able to do the delivery ourselves. I hope you enjoy the Merlot!
good wine delivered on time
May 3, 2025
Reply from Robertson Wines
Thanks for your order and review Chris. I hope you enjoyed the Appassimento!
Excellent service and quality wine at best price.
Excellent service. Webpage is easy no navigate, i was kept informed about the order and tracking, and prompt delivery.
May 1, 2025
Reply from Robertson Wines
Thanks again for your order Maria and lovely review. I am glad to hear feedback about the ease of using our website. We're always thinking of ways to fine tune it. Glad to see orders for the lovely Tuilerie!
Reply from Robertson Wines
Thank you very much for your order and your lovely review Anne!
Great service beautiful wine
April 10, 2025
Reply from Robertson Wines
Thank you very much Karen! We really appreciate your order and I hope we see another one from you again soon!
Thankyou.......quick delivery of 6 bottles Rose'
Thankyou.......quick delivery........mix of Rose'........beautiful wine...
March 31, 2025
Reply from Robertson Wines
Thank you ever so much for your order and kind review! We hope to see another order from you again soon, mixed orders are always nice to put together!
Reply from Robertson Wines
Thank you very much!
The wine I ordered was out of stock
The wine I ordered was out of stock, but they contact me to ask me if I wanted a refund or to wait! I waited and within a few days got my wine :) great communication and really good deal. Would order from again
January 16, 2025
Reply from Robertson Wines
Thank you very much for your order, understanding and great feedback! I hope you have enjoyed the wine!
Amazing people
I ordered from them 6 bottles of LAUTARUL pinot noir wine. I really like this wine. They made everything to be perfect from the moment I ordered, till delivery. Every bottle was wrapped in bobbles and safely put in a special box design for wine bottles. This wine bottles was genuine from my country. I will definitely order from them again ❤️
January 16, 2025
Reply from Robertson Wines
What a lovely review, thank you very much for the kind words! We do not take the safety of our customers orders for granted nor take any chances - hence the quality and robustness of our packaging. There's nothing worse for us than to hear of damages in transit. Which thankfully are significantly down now we have joined Parcelforce, thanks again!
Reply from Robertson Wines
Thank you very much for the nice review and for your most recent order too!
Well Done!
There was a stock issue (most places seem to be out of stock of what I wanted at the moment!) but Jamie Robertson emailed yesterday with four different options for me, I chose one and it arrived today. Simples! Communication is key and more online sellers need to take this on board. Thank you, you made my day and I'll definitely use you again!
January 17, 2025
Unprompted review
Reply from Robertson Wines
Thank you very much Sara for the lovely review. We try our best to offer as many options as possible in the event we are short of stock for an order. I am glad you were happy with them and got it safely and securely, hope to see another order from you in future Sara! Thanks again!
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