Roberts Radio Reviews 7,188

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are really happy with the sound quality of the products, describing it as superb and exceptional. People frequently praise the customer service for being helpful, patient, and knowledgeable, often resolving issues efficiently. Several consumers appreciate the design and compact nature of the radios, noting their aesthetic appeal and ease of use. However, some people were dissatisfied with the product's reliability, reporting issues such as radios stopping functioning completely, wiping presets, or developing faults after a short period. There are also mentions of poor signal reception, particularly for FM, and difficulties with the setup process and user interface. A few customers expressed concern about the lack of a charger included with some products and the perceived poor value for money, citing high prices for what they consider to be low-quality or short-lived items.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality. Many reviewers praise the sound... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the excellent sound quality, good... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Some customers report that the device is easy to... See more

Price

Customers had ambiguous experiences with price. Many reviewers found products to be overpriced, citing... See more

Value for money

Consumers find value for money to be ambiguous. While some reviewers praise the products as well worth the... See more

Based on these reviews

Rated 4 out of 5 stars

A good quality radio for DAB, FM, internet and podcasts, but has the annoying problem of wiping itself clean of everything at frequent intervals, even when connected to power source. The result is the... See more

Rated 5 out of 5 stars

Very pleased My mother who is 91 and partially sighted purchased a Roberts Concerto 3 player as recommended at the time by the RNIB. After a couple of years use water was spilled into it and the C... See more

Rated 5 out of 5 stars

I ordered a replacement radio adaptor which arrived promptly - the adaptor worked, the display worked however there was no sound. When I called Customer Services I spoke with Amanda Curry who was mos... See more

Rated 5 out of 5 stars

My Roberts Radio 'Ortus 3' bedside clock radio has been a source of constant delight for the years I have had it. Moreover, when I have accidentally changed its settings, as I did last night, and ha... See more


Company details

  1. Hi-fi shop
  2. Home Audio Store

Written by the company

With a heritage of more than 80 years, Roberts is the UK brand leader in portable radios. Offering an award-winning range of over 100 different DAB+, analogue, and Smart Radios, Roberts leads the way in design, product development and innovation.

Shop online at robertsradio.com

Free delivery, Two Year Warranty and Roberts Technical support

Buy online at robertsradio.com for free delivery, 2-year warranty and technical support from Roberts friendly team.

Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

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Rated 1 out of 5 stars

Rubbish radio

My new Roberts radio is rubbish. It meanders between wavelengths and is difficult to set on one, familiar, waveband. It is also greedy on batteries. I have tried everything to stabilise the reception with little luck. My very old tiny Sony radio was much better at tuning and sound control. It died of old age after 25 years service. I thought Roberts were reliable.

June 20, 2024
Rated 3 out of 5 stars

Ordered wrong product

Ordering was easy and delivered as expected
The radio is adequate for its type but I should have ordered “Digital “ as I am on the move I keep losing signal
I shall probably order from you again but i shall make sure I order the correct product

June 13, 2024
Rated 1 out of 5 stars

Fourth time the radio broke down.

I bought a Roberts radio in 2021 ,within a month it broke down ,they did not replace it but ''fixed'' it .It broke down again 2 more times and the company refused to replace it although still in guarantee.They instead yet again ''fixed'' it .
It is the fourth time it broke down and have contacted the company requesting a refund,or a replacement or a voucher .I will update you as to what will happen .Very poor customer service so far and very poor quality .The only good thing about their radios is that they look nice but do not expect to get a product worth of your money .

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Thrilled with service.

Thrilled with service, packaging and delivery. The radio was exactly as described and I love it. Definitely recommend both suppliers and products.

June 3, 2024

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