All done in 90 seconds ! Very pleasant folks at airport. Great customer support from Kyrsty. Slight niggle ... they say "Not detected" instead of "negative" which might lead to confusion.... See more
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For some reason I find the RocDoc website quite challenging when booking antigen tests. Without customer service I would be in big trouble getting through it. Kyrsty helped me on two occasions and she... See more
My experience of RocDoc has been excellent. I took my daughter to their test centre at Dublin airport on Monday evening and we had her results back by Tuesday lunchtime. I had lots of questions and... See more
The website is clunky at best, website is incredibly slow, was told it was down and I should try later again. Extremely frustrated trying to load additional travelers and then does not allow you to bo... See more
Company replied
4.5
Excellent
150 reviews
No recent history of asking for reviews
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Emma was extremely helpful in answering…
Emma was extremely helpful in answering all my questions with the utmost professionalism. Thanks Emma!
December 5, 2021
Unprompted review
Thank you Emma. Emma was very helpful and prompt in…
Emma was very helpful and prompt in responding today. Sorted my issue very quickly.
December 4, 2021
Unprompted review
I needed to change my PCR test dates
I needed to change my PCR test dates. Emma was excellent and extremely efficient rescheduling my appointment in a few minutes of request. Brilliant service.
December 4, 2021
Unprompted review
Excellent service from Emma who helped…
Excellent service from Emma who helped me change my PCR test in Dublin Airport online quickly and efficiently.
November 30, 2021
Unprompted review
very fast and professional support
November 30, 2021
Unprompted review
Super quick
Super quick, immediate response to my query and very clear and accurate response. Thank you Lyndsey
November 27, 2021
Unprompted review
A disgraceful company!
A disgraceful company to deal with who have no concept of customer service or moral. I would recommend avoiding at all costs.
November 27, 2021
Unprompted review
Be helpful lady
November 27, 2021
Unprompted review
Really excellent and prompt service
November 26, 2021
Unprompted review
Caoimhe was really helpful and solved…
Caoimhe was really helpful and solved my issue in no time.
November 25, 2021
Unprompted review
Helpful
Helpful, information and HAPPY! A joy to deal with for a fairly unpleasant experience. Thank you Lyndsey :)
November 25, 2021
Unprompted review
Avoid !!! DON'T WASTE YOUR TIME
Definitely avoid ! Its either scam or mickey mouse company, professionalism level ZERO. Booked my Antibodies test recently, drove across whole city in the middle of work to take sample. On my arrival I've been told that at the moment there is no qualified staff to take my sample. I've been asked to come back the next day but they couldn't guarantee that someone qualified will be there. Customer service rescheduled my test for the same day but very late evening. I went there , sample was taken ( blood sample tube was full 110 % sure about it). I should have the results in 3-4 days. After the 4th day I contacted RocDoc and asked for an update. I've been offered REFUND despite being assured that I will get an email with the result shortly. 11th days later I have received my results VOID , received phone call from RocDoc with explanation - l that there was not enough blood in the sample - obviously LIE , i was chatting with person who took this sample and we made sure that there was enough blood, I've been offered credit and advised to take test again - I have rejected credit as ive been already offered Refund and also i went to another place in the meantime , paid for the test and received my results within 48 hours. For some reason RocDoc credited my account anyways . I went through some reviews and I have to say there are many more unhappy customers out there. If they have any good review more likely is coming from the staff working there . DON'T WASTE YOUR TIME - AVOID
November 24, 2021
Unprompted review
Quick response from Lindsey
Quick response from Lindsey, profesional customer care and service.
November 24, 2021
Unprompted review
Lyndsey in customer care was really…
Lyndsey in customer care was really helpful with everything. Great customer service. Thank you
November 24, 2021
Unprompted review
Very helpful!
November 24, 2021
Unprompted review
Prompt and helpful advice from Emma in…
Prompt and helpful advice from Emma in customer service
November 24, 2021
Unprompted review
Easy to use
Easy to use, easy to reschedule. No fuss. professional service.
November 21, 2021
Unprompted review
quick and friendly service
November 20, 2021
Unprompted review
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