rocdoc.ie Reviews 

A awesome customer service ....by Lyndsey...u r the best...

Great customer service, very responsive and helpful. Thanks a mil guys 👍

Quick and comprehensive reply.
Easy to deal with

Kyrsty was very helpful with my query. Answers were given promptly and in a friendly manner.

Kyrsty replied quickly and was very informative. Messages were also very friendly.

Lyndsey was very helpful and took care of my issue right away. Somehow my name ended up on my wife's covid test appointment and Lyndsey made it simple to take care of and confirmed that our appointments were correct.

My experience of RocDoc has been excellent. I took my daughter to their test centre at Dublin airport on
Monday evening and we had her results back by Tuesday lunchtime. I had lots of questions and the reassurance and service that I got from the online customer service team (Krystle & Aoife) was second to none. My daughter's test came back positive and once again the reassurance that Rocdoc provided was excellent. I highly recommend them. Thank you.

Very appreciative of the attention, time and thoroughness given to my enquiry. Kyrsty basically anwered my questions and went the extra mile.

Krysty, is very helpful! Thank you so much!

My question was answered very quickly by Kyrsty and was exactly what I needed to know. Great job! Thank you.

For some reason I find the RocDoc website quite challenging when booking antigen tests. Without customer service I would be in big trouble getting through it. Kyrsty helped me on two occasions and she's very patient, courteous and pleasant. Besides that she gave me all the right pointers each time I made an incorrect turn. It is really helpful to have a customer service person who is able to have 'normal' communication, when it is difficult to navigate a booking. Kyrsty manages to keep things under control and she has a calming effect that way. That's a good skill!

Unfortunately I needed to cancel travel plans and Rocdoc were adamant that a credit would be put onto my account for the cancelled test as per their T&C's. I explained it was unlikely this would be of any use to me as thi was a one off flight from Dublin. They were very unaccommodating considering we are in a time when travel plans are very fluid. Poor customer service.

Great service. Lindsay stayed with me through several questions and steps.

Fast accurate feedback on chat with Kyrsty.

EMMA WAS VERY EFFICIENT & HELPFUL

I had lots of questions and Kyrsty was really helpful in answering them all. Thank you!

Kyrsty was very fast and kind. helped me solve my issue in the booking. many thanks!

Very helpful & friendly. No trouble changing out testing appointment time.