Took the boys MT10 over as lost steering and kept going out of range so Will diagnosed the problem and fixed it there and then so the boy could use straight away .Excellent customer service as always,... See more
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Stopped using them last year as the delivery was woeful. Gave them a chance to redeem themselves, ordered some parts showing available that weren't even in stock, worse of all, I was only notifie... See more
The staff are always welcoming and if not swamped by lots of customers are ready to help with all questions you may have RC related. I've never been pushed into buying something I don't need and if yo... See more
Beyond brilliant customer service. Bought myself a 60th birthday present. A Tamiya BBX. Super happy with all the good people at Rochester RC. Especially Pedro and John. They also have a... See more
Great experience and service!
July 3, 2024
Delivery stated 1-3 days but after 2…
Delivery stated 1-3 days but after 2 weeks I emailed asking where my items was. Was told an issue in dispatch was the problem. Another week later my parcel arrived. Fast response when emailed but took 3 weeks for parcel to arrive.
July 2, 2024
Excellent advice
Excellent advice, guidance, and definitely friendly, even under the busy conditions of a packed saturday. a sure shot that ill be back soon for my next plane upgrade (F-14 or the F-15 haven't decided yet)
June 10, 2024
Usually really good but dispatch time…
Usually really good but dispatch time on my last order was over 6 working days
June 23, 2024
Great service and pricing!
July 1, 2024
all arrived safely well packaged
April 17, 2024
Absolutely terrible customer service
Absolutely terrible customer service. Took almost two weeks to realise they were out of stock of my order, then paid for an upgrade that was to be processed and sent out Wednesday and heard absolutely nothing. Supposed to be a lovely gift for a specific day ordered well in advance and still none the wiser.
June 14, 2024
Unprompted review
Consistently the best price and good service. Plus free Haribo's.
Consistently the best price for RC parts even before taking the free delivery into account. I've used them many times and only had an issue with something not arriving when expected once. As soon as I contacted them they were on the case.
They also always put a packet of Haribo's in which is a nice touch.
April 29, 2024
Terrible company to deal with
Terrible company to deal with! worst rc purchasing experience we’ve had both me and my son! Have to chase for our orders to be then told to email for order updates and refunds! This has happened every time we have ordered from them but gave them chances after chances! Want trouble free purchasing go elsewhere! STAY CLEAR!
June 1, 2024
Unprompted review
Great shop and good prices
Great shop and good prices! I've been using Rochester RC for over a year now and it's my go to shop for spares.
June 9, 2024
Excellent business + Team
Awesome team here, best RC shop in Kent. Whenever I go here I feel welcomed and the staff and happy to help you without rushing. You don't get that vibe that they just want your money and want to you leave, you also don't get that treatment at other shops though I won't name and shame. They even gave me free next day delivery when I told them I'll collect instead but changed my mind. Good caring people these guys. People like these guys deserve success going the extra mile to help people.
June 5, 2024
Unprompted review
Item listed as in stock but wasn’t…
Item listed as in stock but wasn’t actually in stock. Then took ages to dispatch the part of my order that was in stock. I’m giving 1 star because the website still list the part I need as in stock when it’s not and they are aware of this but have been bothered to change it to out of stock.
Edit. How disingenuous these people are they tried to flag my review as harmful or illegal content. Thank you trust pilot for reinstating my review.
May 22, 2024
Very quick the only thing is on you…
Very quick the only thing is on you Webb site it says the the winch has 3.5 rotations it has 4.24 so I have know idea how I can use it
June 2, 2024
Nice delivery times ,fast.and I'm…
Nice delivery times ,fast.and I'm loving the sweets they sent ,lol
May 23, 2024
Additional USB charger lead
Worked out far cheaper to get the part from RC Rochester than obtaining from the Manufacturer. And they threw a little bag of sweets into the packaging also 😆 Which was nice of them.
May 20, 2024
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