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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often highlighting their dedication to providing outstanding support. The customer service is frequently described as exceptional, with many people appreciating the quick response times and the personalized, human approach, noting the absence of AI chatbots. The service itself is highly regarded for its efficiency and reliability, with many consumers experiencing significant improvements in website speed and performance. However, some customers were dissatisfied with ongoing server issues, particularly with the AMS server, which led to downtime and slow sites. A few other people also expressed concerns regarding certain interactions with staff, leading to frustration and issues with communication and problem resolution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the support team's speed,... See more

Website

Reviewers mention positive feedback about website performance. Many customers praise the incredibly fast load... See more

Service

Users describe positive interactions with service, highlighting the amazing, knowledgeable, and super-fast... See more

Response time

People report positive experiences with response times, consistently highlighting the speed and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

I’m extremely impressed with the support I received from Showrav. He has been consistently helpful, patient, and knowledgeable—making my life so much easier. Every time I needed assistance, he quick... See more

Rated 5 out of 5 stars

Ahsan Khan is the best professional I’ve ever spoken with! His service went above and beyond my expectations! I can’t believe Rocket has employees who do absolutely everything for their customers! He... See more

Rated 5 out of 5 stars

I recently opened an account to host a couple of client sites, and the experience has been great. I had a couple of queries whilst migrating the sites, and they answered everything via livechat, in le... See more

Rated 5 out of 5 stars

I absolutely love Rocket.net! Everything works professionally and the platform is rock solid. What stands out the most is the support team—they are incredibly fast, efficient, and helpful. It's the be... See more


Company details

  1. Web Hosting Company

Written by the company

Rocket.net is an all-in-one Managed WordPress Hosting platform, made simple for websites of all sizes. Effortless control panel, blazing fast speed, and built in website security.


Contact info

4.8

Excellent

TrustScore 5 out of 5

252 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Superb support team

Superb support team. I've just migrated from a well known host (begins with "S"!). I was happy with them, I found their support responsive and the speed of the site was pretty good. But I did want my site to be even faster and, after reading some reviews, I chose Rocket Net. The migration was seamless (I am not a developer) and the guys were great at answering all my questions - and moved my site to London where I'm based. My site is faster and scores higher on Speed Vitals and GT Metrix.

From names I can remember - thanks to Andre, in particular, and Ben!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Top Tier Web Hosting & Support

I have been using Rocket.net for my web hosting needs, and I couldn't be more satisfied with their service. While they may not be the cheapest option, the value you receive is well worth the investment. Their hosting speed is unmatched, making my website run seamlessly and efficiently.

The user-friendly dashboard is another standout feature that sets Rocket.net apart from the competition. Navigating through the various tools and settings is incredibly intuitive, allowing me to manage my site with ease.

However, what truly sets Rocket.net apart is their exceptional customer service. Whenever I need assistance, I receive immediate support from top experts who are not only knowledgeable but also polite and easy to communicate with. This level of service is rarely seen in the industry, and it makes a significant difference in my overall experience.

In summary, Rocket.net provides an outstanding hosting service that exceeds expectations in every aspect. I am thoroughly satisfied and highly recommend them to anyone seeking reliable and high-performing web hosting.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Blown away with the whole experience

I'm blown away by rocket.net's support - goes above and beyond every single time. I just asked for clarification on something, and next minute Zunaid has offered help that cut my time and brain drain down by a couple hours! Let alone the fun way the team communicate. It's uplifting every time I've needed a hand.

And that's just the support! The actual product (hosting) is fantastic!! And the hosting portal is simple and intuitive. I couldn't be happier so far - 2 months in with rocket.net.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Rocket.net are the best!

Rocket.net are the best! They are always there 100% in moments when I need them for any website issues that I have. Zunaid help me today and he resolved the issues in less than 10 mins... I am so happy!

Thank You!

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Blazing fast and the best customer service

I’ve had an outstanding experience with Rocket.net, and I can’t recommend them enough for anyone looking for fast, secure, and reliable WordPress hosting. From the moment I signed up, Ben and his team went above and beyond to ensure everything was smooth and stress-free. Their free migration service was seamless—my website was transferred without downtime, and their support team kept me updated throughout the process.

What truly sets Rocket.net apart is their performance and fanatical customer service. My website loads incredibly fast across the globe and I’ve consistently achieved perfect Core Web Vitals scores. The control panel is intuitive and easy to use, making it simple to manage backups, staging environments, and security settings. Ben and his team’s responsiveness and expertise make you feel like you’re in the best hands. For anyone serious about their website’s performance and security, Rocket.net is the best WordPress hosting solution!

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Rocket.net is the best hosting platorm…

Rocket.net is the best hosting platform ever. They make our sites super fast and their support is the best I have ever experienced. I have worked with Zunaid Amin, Jorich Ponio and Faizan Nabi, they are all highly skilled wordpress engineers. If you are thinking about switching do it now. You won't regret it. Ginger Allen, CEO - YMLTeam.com

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable service, top-notch performance!

After facing multiple issues with our previous hosting provider, we switched to Rocket.net, and we couldn’t be happier! The migration was fully handled by the team with great professionalism and without any hassle. We’ve been using Rocket.net for several months now, and I can confidently say the service is exceptional: customer support is always available, responsive, and quick to resolve issues. The platform is extremely user-friendly, and the performance is outstanding, especially considering the excellent value for money—far better than many VPS solutions we’ve tried.

Kudos to the whole team, and a special thanks to Ben! Highly recommended, and fully deserving of 5 stars!

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

The hosting and support at Rocket.net really rocks…

The hosting at Rocket.net really rocks ! I have been in the game for 30 years and know what I am talking about. I love my new expensive account (not so expensive if you compare it to same speed elsewhere) But if you really want to make it in today's world of websites and loading time, this is the place for you. And the support is AMAZING.

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

Rocket.net saved our business

I have never been happier to write this review, and I must say that the hosting for rocket.net surpassed all our expectations.

Our previous hosting provider could not handle the server load due to the sheer volume of visits to our ecommerce site, especially if you are running woocommerce.

We've been with rocket.net for the past 30 days, and our site has been the fastest it has ever been without any downtime. We just went through the most busy month with a tonne of sales, and we've gained more customers and more orders due to our ecommerce site becoming so fast! With Rocket.net, you are getting much more horsepower, PHP workers and everything else you need to run a high-performance woocommerce website.

I highly recommend them. If you are looking for the best wordpress hosting with the fastest speed and top-tier performance, this is it.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Best Hosting Service we ever worked with!

There is not a lot to say but - we ve seen it all, and this Hosting Service is by far the best we ve ever worked with. Easy to use customer Interface, straight forward and highly qulified Customer Service! ON POINT from our point of perspective!

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Hosting for WordPress Veterans & Beginners Alike

As someone who has been in the WordPress space since 2013, I've tried many hosts with my own site -- including SiteGround, Pressable, and SiteDistrict.

I've also had experience working on client sites managed with Pantheon, WPEngine, and even self-managed boxes on CloudFlare.

This was the first no-touch migration I've ever experienced, for one. I had to start a chat to see if it was really finished.

I began as a Starter Customer ($30/mo) back in 2022 and quickly changed to the Pro Plan for 1-3 sites ($60/mo).

Before I rebuilt my site, it was an image-heavy Beaver Builder site. No dig on them (love Beaver Builder) but it loads slowly -- but not when I switched to Rocket.net hosting!

I was so impressed with the pricing, hosting, speed, SEO, support, and performance, that I decided to go to the Business Plan ($100/mo) and build a few sites for friends. (This is the best deal because it knocks down the cost of my own site, to be honest.)

One website, in particular, is for a handyman in Door County, WI. To say the internet is spotty up there (cell and WiFi) is a huge understatement. Though it's where Chicago goes to play in the summer, it is really hard to get good service. All of that is to say that website hosting speed and performance -- especially on mobile -- is paramount.

My handyman friend has seen rave reviews from friends and received new business (even from San Francisco).

The only reason people are impressed with the website is the hosting speed. To be honest, this is a simple Twenty Twenty-Four Theme brochure website. But they can get the right information, read blog posts, and can easily contact him.

Every time I've had a minor issue, like questions about upgrading to my current plan, questions about the new template feature (which I love, btw), or anything else, the support is kind, friendly, knowledgeable, and right on.

Customers have access to an extensive knowledge base, too.

Most hosting companies these days focus on agency accounts and ignore individual customers. Rocket is different. They actually care about individual businesses, too. Enterprise-level hosting for $30/mo is a steal. But don't tell them to raise their prices, please.

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

I'm really sad how they treat loyal…

I'm really sad how they treat loyal customers, we already have one website on their hosting we are happy with it. We wanted to test another so maybe we would upgrade. But they don't have option for loyal customers. You need to upgrade plan before you can test your second website. We even wanted to create new account so we would use 1usd coupon but they don't allow us to do so.

September 9, 2024
Unprompted review
Rocket.net logo

Reply from Rocket.net

Hi,

I'm sorry you feel this is sad/unfair, but all businesses have to charge for their services to stay in business.

Our team was simply following policy on the fact that we have to charge for additional sites and that the $1 launch coupon is one use per customer.

We appreciate your business for 13 months now and have provided exceptional service and support over those 13 months and will continue to do so.

Rated 5 out of 5 stars

Best Hosting Full Stop

Rocket.net is hands down the best WordPress hosting out there. It's incredibly fast, with absolutely AMAZING customer service and a great interface. This company is a perfect example of how to treat your users right!

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Elevating Your Website’s Performance and Security to Unmatched Level.

Rocket.net delivers a hosting experience that sets a new standard. From the moment I switched, the speed and performance improvements were immediately noticeable. But it doesn’t stop there—the advanced security features provide unparalleled peace of mind, knowing that my site is fortified against any potential threats. The inclusion of a CDN in the package is the cherry on top, enhancing performance and global reach effortlessly. When you take into account everything Rocket.net offers, it’s clear that this is the superior choice for anyone serious about elevating their online presence to the next level. The value and peace of mind it provides make it worth every penny and more.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Finally found the best wordpress hosting

I migrated over from Kinsta to Rocket.net because Kinsta couldn't handle the server load - and I must say I was super impressed by how fast our ecommerce website got! It is not even comparable to any other previous hosting that we used - and we have used alot of hosting companies (Liquid Web, Kinsta, etc.) and none comes close to the speed and efficiency of rocket.net

The other great thing about this hosting provider is that you get unlimited php workers which is vital for ecommerce websites, especially when you have surges in traffic volume. Frankly, I'm astonished at how fast our website is and the TTFB is unbelievably fast due to their cloudflare enterprise integration. It feels as though our site is suddenly the best version of what it could have been, but we have been missing out for the past 6 years as we've stuck with Kinsta.

The migration to rocket.net was super fast and efficient, and I never experienced a faster migration to be honest (around 20-30 minutes).

A big thank you to the team and shoutout to Ben for amazing service. It's truly an amazing hosting and you'll be in good hands.

Honestly, I wished I had discovered them sooner.

Timothy

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Simply Superb

These guys are always so positive and helpful. I've used them for a year and I cannot speak highly enough of them. Support is quick, helpful and extremely knowledgeable. Thank you so much Rocket.net!

August 20, 2024
Unprompted review

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