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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often highlighting their dedication to providing outstanding support. The customer service is frequently described as exceptional, with many people appreciating the quick response times and the personalized, human approach, noting the absence of AI chatbots. The service itself is highly regarded for its efficiency and reliability, with many consumers experiencing significant improvements in website speed and performance. However, some customers were dissatisfied with ongoing server issues, particularly with the AMS server, which led to downtime and slow sites. A few other people also expressed concerns regarding certain interactions with staff, leading to frustration and issues with communication and problem resolution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the support team's speed,... See more

Website

Reviewers mention positive feedback about website performance. Many customers praise the incredibly fast load... See more

Service

Users describe positive interactions with service, highlighting the amazing, knowledgeable, and super-fast... See more

Response time

People report positive experiences with response times, consistently highlighting the speed and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

I’m extremely impressed with the support I received from Showrav. He has been consistently helpful, patient, and knowledgeable—making my life so much easier. Every time I needed assistance, he quick... See more

Rated 5 out of 5 stars

Ahsan Khan is the best professional I’ve ever spoken with! His service went above and beyond my expectations! I can’t believe Rocket has employees who do absolutely everything for their customers! He... See more

Rated 5 out of 5 stars

I recently opened an account to host a couple of client sites, and the experience has been great. I had a couple of queries whilst migrating the sites, and they answered everything via livechat, in le... See more

Rated 5 out of 5 stars

I absolutely love Rocket.net! Everything works professionally and the platform is rock solid. What stands out the most is the support team—they are incredibly fast, efficient, and helpful. It's the be... See more


Company details

  1. Web Hosting Company

Written by the company

Rocket.net is an all-in-one Managed WordPress Hosting platform, made simple for websites of all sizes. Effortless control panel, blazing fast speed, and built in website security.


Contact info

4.8

Excellent

TrustScore 5 out of 5

252 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Feels good

Feels good. Started new. But everything is so smooth. Support team kindly and gentle. Showrav Hasan directly started to fix my need and quickly answer to all my dumb questions. :) I had no doubt on the service. Hope that will continue as like this.

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Say goodbye to your hosts...

You would think having so many 5 star reviews something was up...

I will tell you what it is...

Their unbelievable support! You got a website problem. They are fixing it. The first line of support can't? boom you're over to a Wordpress engineer.

These guys are pure class support, pure class product. my whole business and clients business is here.

Shout out to D'Arcy, he stayed with me for a few hours resolving website speed.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Rocket's online support is priceless!

Guys, the Rocket's online support men are simply priceless and I know what I am talking about after several years of ongoing troubles since I started my online business activities. If you tired of being neglected, manipulated or used - Rocket guys would bring you a sense of being home and really cared of. Seriously.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

The owner of Rocket.net Ben is a kind hearted man who is always ready to help. I appreciate his help and guidance. Thanks Ben for your great service and how timely you and your staff are to answer my questions.

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

I wish I could give 6 stars!

I wish I could give 6 stars!
Been using Rocket.net for 2 years now. This guys are the absolute best of the best. Amazing hosting with lightning speed!
Support has always answered in less then an hour and solved any issues in a quick and professional way.
As a beginner I had quite a few questions (some not even related to hosting) and every time I got a accurate, professional and speedy response.

Couldn't recommend this guys more!

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent support and service

Well, the company is still young but they are top notch, be it the service itself or the support that answers faster than my shadow.
I had an issue with the payments and then to my big surprise, the CEO himself took me in charge and solved it as swiftly as the rest of the team does for other requests.
Rocket.net is a no brainer for me, i'm in.

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

I love this.

Found out about this hosting service from several blog posts.
I have never seen such a FAST hosting and customer support like Rocket.net.
Their support is outstanding (A+++), just like their hosting services, their transparency and their pricing. Also to add: The Backend to manage the sites is so clean. I'm thankful this company / service exists. Customer first, that's what they do.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic support & Performance

It started with a great onboarding, talking to somebody with actual knowledge instead of a "typical salesman". Compared to other big alternatives it is noticeable that Rocket does everything to achieve the best performance instead of marketing talk. Wished we moved earlier!

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Best customer support

I needed to find a fast and reliable hosting solution that was affordable. After researching Rocket, it seemed like a good choice away from the hefty prices of some other providers.

We moved from Kinsta to Rocket last week.

I had questions about site security and Cloudflare, so I contacted Rocket support.

We had an instant response, and the support has been exceptional. I can't remember a company being so helpful which has put my mind to rest and lets me get on with running my business.

I cannot recommend them highly enough if you need a fast server and proper floating support.

Special thanks to Ben.

Regards
Marcus Rockey

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

GTmetrix score jumped from "C" to "A" + sales increased by 40%

If I'm taking the time to write a review on my own time, it's because rocket.net deserves it.

I spent 6 years with another reputable hosting service. I had heard about rocket.net in WordPress expert circles as THE hosting service to use with WordPress with unmatched performance. I was a little skeptical because these experts were selling a dream and I wondered how a hosting service could offer much better performance than its competitors. Well, a week ago I found out that it was all true: rocket.net is the best hosting service available for WordPress sites.

I've been using gtmetrix for many years to evaluate the performance and structural quality of my sites. It allows me to see what can be improved. My site is relatively code-heavy and resource-hungry. For me, a "C" score was quite reasonable and satisfactory given the processes involved. A "B" score on gtmetrix was the holy grail, to be achieved by cleaning up the necessary processes and plugins. An "A" score was unimaginable.

Once on rocket.net, my site was rated a "C". After a few tweaks with the help of rocket.net's super technicians, my site went to a "B" that same day. And today, after less than a week with rocket.net, I've just achieved an "A" with minimal changes on my part. Seriously, the site is so fast that I feel dizzy just seeing the pages being displayed in milliseconds. A bit like being a passenger in a Ferrari or the Millennium Falcon.

I didn't think that was possible. And yet, rocket.net made it possible. Sales on my site increased by 40% in just a few days. I can't believe it. It's unexpected. Come to think of it, I could have done this much sooner and had this 40% extra income six years ago. No regrets: at least I made this change and I'm on the right track. So don't wait, get on rocket.net today. It's night and day compared to your current hosting.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

I thought I knew what a fast website was...

I thought I knew what a fast website was. I was wrong. In the past three years I moved from Wordpress.com to Kinsta to Digital Ocean and have now landed on Rocket.net. My website's speed is crazy fast but I am equally impressed with the support. I've had tickets anserwed by Ben who pilots the rocket. If there was one area for improvement, I'd say the Control Panel for managing your sites looks a bit dated but I'd take the speed and support over a pretty UI any day of the week.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

The fastest spaceship in the Galaxy

Rocket.net is by far the fastest spaceship in the entire galaxy to space warp your WordPress website. Buckle up, it's faster then the speed of light. Put on your spacesuit and get aboard. If you don't know how, just ask the team of stellar-service-astronauts from Rocket.net to help you go interstellar. They will migrate your site faster than you can say "to the stars and beyond".

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Very fast and personal in all areas

Currently one of the fastest and best WP hosting providers for me!

I've already had a few premium hostings.
But none have been able to match the performance of Rocket.net.

Easy to use, very fair offer, fast performance, very personal.

Very fast support and good solutions.
You even get answers and good help from the CEO Ben.

This is not a matter of course with other providers.
A big praise and thank you to the whole Rocket.net team.

Greetings and thanks

Dominik (ActionSpielzeug)

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Rocket.net for SPEED This is Your Answer!

Rocket.net fixed my problems with slow sites. This is your answer if you've struggled with cache plugins trying to make your site fast. The support is terrific, and you can have multiple sites. When I do my speed test now, it's 95% or higher in all countries. I only wish I would have found this site years ago. While they don't offer hosting they will help you get connected with them from your current host. Amazing 5 Stars!!!

November 10, 2023
Unprompted review

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