ROLI Reviews 1,363

Roli Seaboard M delivered as promised in November. The Airwave was supposed to be delivered in January, but there is a delay. Even though their email about delay was sent after my question the response was fast and relevant. I understand it is not always easy. Especially when the date of delivering was set on two months, there is always a delay in my experience.

Great products, though they took all of the some time to get to me. Gratefully, ROLI provided a significant credit toward my next subscription as a comp.

I don't love that I have to connect my piano to my computer every time to load my preferred brightness settings, so I hope that's fixed in time.

Overall, I'm happy with both the piano (and the airwave, though I haven't had the opportunity to make the most of it yet since I don't have a tablet). The lessons and song selection on the app are also instructive and comprehensive.

I'd 88% recommend the company.

Waiting a year was the worst part and product arrived wet. It still works but wasn’t pleasant of delivery to leave outside.

I’m still waiting on a response for help after a month.

Not the best experience

Let me start by saying that I am not one to write reviews. This is now my second for Roli in the span of 2 months, although this one isn’t an attempt to get a response from their support team. This review is a warning to anyone looking to purchase equipment.
I am beyond fed up with this company and highly advise anyone considering buying a product from them to look elsewhere. Empty promise after empty promise, too backed up with replacing faulty products because their quality assurance is apparently non-existent that it will take an additional 4 months to ship a new one when yours inevitably has an issue with the first one.
Even that would almost be forgivable if their support team would actually read what you send them. I expressed several concerns in my support ticket, none of which were ever addressed. I am returning my equipment and requesting a full refund.

I opened a ticket shortly after receiving the Roli Piano. The Piano will not connect to the Airwave for it to work with Roli learn on iPad

Support ticket #236858

That was nearly two months ago. Two months and no one from Roli responds.

I was able to get someone from Roli to respond after leaving a terrible review on Reddit. They DM’d me for the ticket number and said someone would get in touch. Still no help and I cannot use Piano learn with it, which was the whole reason for this purchase.

I cannot suggest a Roli product.

Everything is OK!!! I love it!

I was a longtime ROLI admirer and first time customer once they launched the new Piano. The device itself is beautiful, sturdy, and high quality. The experience of the software and learning app combined with the device is pure magic.

As a long-since failed piano student and first time creator the included software is easy to use yet amazingly deep, and the learn app is great for both me and my 4 year old daughter. I can’t think of many other things that can accomplish all that and provide excitement for years to come.

ROLI also provided excellent customer service to boot, thanks ROLI!

P&P

I ordered a Seaboard on the 8th of December. The estimated arrival date was the 10th of December.

It's now the 6th of February. I have tried to contact the support page multiple times, no answer for weeks., Then I finally got a message on the 9th of Jan saying it will be delivered in one week.

Nothing. No Seaboard, no updates, no contact.

I have had my Roli Seaboard 2 for many months now and I love it! As a piano player, it was a little difficult to adapt to the silicone keys, but with the 5 demensional touch, it is so worth it!

Slide is choppy, surface has hot spots that register unusually high velocity

EDIT: have had multiple tickets about the velocity issue but have yet to hear back. Not sure if it's worth raising the slide thing but it would be good if they do get back to me as promised here!

The product the Roli team has produced is truly one of a kind. The way the technology integrates and gamifies the learning experience is unparalleled. Highly recommend the product to anyone wanting to learn how to play piano and I have recommended it to anyone with young children.

This is the most awful experience I’ve ever had buying online stuff. They literally don’t have customer support. Once they get your money that done.

I can’t return and no one is answering. The airwave I order in December was supposed to arrive in January but they emailed and said they can’t ship until April. I just want my money back and no one is answering.

Also regarding their app and product, I’m not even sure Piano M is available a good think to have. It’s just like other approaches of learning nothing really special

We use the app for a nonverbal child with autism. The child has limited imitation skills. He really likes music and is constantly humming something. Thanks to this app, he has made incredible progress in playing music.

The delivery was perfectly fine, despite it being the pre-Christmas period. At first, I was a little irritated that without a membership, I would hardly have the opportunity to learn to play the piano. I then paid €100 for an annual membership and am now thrilled at how little money it costs to learn to play the piano. The learning programme takes you step by step, everything is well explained and it is varied. Of course, you still have to practise ;)

Ok, so let’s start off that I had to wait way too long for the airwave to arrive… but now that I have it…
Combined with either of the seaboards I play and added to equator / equator2 / splice etc I’ve managed to create music across multiple apps simultaneously and by using the 5D of the seaboard with one hand and the 5D of the airwave with the other the possibilities are mind blowing!! Literally 10 dimensions. That’s why I’m ultimately giving it 10 out of 10!

I love the concept, the product is beautiful. I ordered 2 Piano M from the Netherlands to a friend's house in Spain. The delivery took 2 weeks or less (great!). Then I read everywhere people having delays of seeeveral months, so I felt lucky. When I tried them, one of them had issues with the battery.. it cannot be used unplugged from the power.. not blocking for using it, but not expected from a new product. Both of them, but specially the one without the issue in the battery, have issues related to not getting sound when pressing the keys at a higher level (closer to the "frame" that has the power button).. so pressing they keys softly or at that position can cause no sound, or even worse, intermittent sound while no changing the force over the keys. Ok, 2 products, 2 issues, not great but it could happen. Let's go to customer service.
I wanted to exchange them by working pianos, it took 3 weeks until I got an answer and they gave me a link to generate the shipping label so I can return those and they can send me the new ones, but it had the sender's address of my friend in Spain, so I asked them if there was a way to change that label.. I got no answer for 1 month..
You can see a loot of people complaining on reddit about delivery times (fortunately not my issue), lack of customer service (definitely my issue) and not so many hardware issues..
It's sad because the product is lovely, but they clearly need at least 10x the amount of customer service agents

Waited a year for an order to arrive damaged, reached out to customer service to be ghosted for over a month with no reply still. Avoid this company at all costs.

Update: Feb 2nd I received a response after filing this Trustpilot review, they stated to fill out a return for my damaged goods but not ship until they had a replacement for me. well I went to fill out the return and it states im outside the return window bc they failed to ship my item within the return window. Then I noticed I was charged for 3 annual memberships over 2 years to their learn program none of which I've been able to use since I did not have the piano.

Previously left a review of my experience, Roli replied to it claiming they had shipped out a new piano, here is an update on what actually happened

they emailed on me to say they would be shipping a new piano out to me the day after posting my last trustpilot review on January 7th. I had an email (January 23rd) to let me know the replacement piano won’t actually ship until mid april, so it’s going to be at least 3 more months until I *maybe* get my piano (doubt it will actually arrive). They keep emailing to ask me if i like the airwave… i have no idea if it even works and by the time i maybe eventually get the piano, the window to return it if it’s faulty will be long gone (we’ve actually already passed the window)
But don’t worry i guess because they sent me a piano case, to hold the piano I’ll probably never get. Goes great with the airwave I’ll probably never get to use.

I was originally in order batch 10 by the way! Originally supposed to arrive in August 2025, then promised definitely to arrive by Christmas…. Now…. April? I don’t trust it anymore, more than likely i’ll get another email backing it into 2027 and beyond

My experience with roli piano is great since the day it arrived. It's a great combination of software and hardware, high quality content and materials. It's been 2 months and we love using it and learning thorough the app.

On the fundamental aspect of a musical instrument, ROLI Seaboard Block fails. It does not work. It continuously crashes my Logic Pro and it randomly has stuttering audio. I have contacted ROLI numerous times over the past year (and bear in mind it took them about a year to send me the other half of my order, the Airwave). I a so tired of every musical composing session being marred by this shoddy product.
When I managed to get this fixed previously, it was thanks to hours of internet research on my own, not ROLI support. The same fix does not work this time, so I am back to square one. I saved for ages to buy this equipment and I am so disappointed in its lack of quality.
EDIT following response: I have already reached out to the ROLI team again and am waiting on someone getting back to me. For reference, my setup is plugging the ROLI Seaboard Block into my Mac via a direct USB-C cable (and yes, I have tried different cables). This can be directly via cable or via the Airwave. As soon as I plug the ROLI in, it crashes Logic Pro. That is hardly an esoteric setup. I managed to fix this by resetting all plug-in drivers previously but now even that fix does not work. Thank you for the response but telling me other people have working ROLI equipment does not help much.