ROLI Reviews 1,362

The airwave arrived seven months after the pianos which they didn't disclose would be the case until I spent nearly $1000 on the product (not including a the learn membership.) When it finally arrived, it didn't work. Literally, doesn't work out of the box. I reached out to customer support (with several follow ups through several avenues) to try to trouble shoot and it has been five weeks with no response. I am hoping to return for a FULL refund (including membership!) but I have read from other customers that the return forms don't even offer refunds for certain things. I'm wondering if anyone is holding them accountable to enforce reasonable and right business practices. This company might actually be a scam.

Unparalleled technology to inspire incredibly fluid creativity. Support team are also super helpful!

I am very happy with the products from ROLI. The final result is top-notch and the quality is definitely there. I have to admit I ran into some technical difficulties during the initial setup and it was a bit frustrating at first, but once I managed to get everything wired up and working, all those frustrations were wiped away.

A huge thanks to Sarah R from Creator Support for the help! Her assistance made the difference. If you're looking for great products and a team that actually cares, this is it. Highly recommended!

Where ROLI succeeds most is in the way their instruments get you to play in a different way than the norm, and the sound libraries they offer are unique and in some ways better than most soft synths - Equator 2 is actually a gold mine for the synth sound designer. Moreover, their customer service game is on point, especially when I have an issue with their hardware (which isn't often, mercifully). Where the could improve is build quality on their plastic parts for some of their gear; the casing for my magnetic adapters for my Airwave broke pretty much the day my Airwave arrived, but here's where ROLI's customer service really shines: upon my reaching out to them, they arranged to send me replacements without cost.

Excellent and innovative products - I love their innovation in music creation. Build quality of products is excellent; purchased airwave (wow), piano m, and seabord rise 2. Nice software as well, integrates seamlessly. Technical support is also very patient and responsive , even with obvious user errors (mine).

User since 12/22. RISE 2 instantly became an essential part of my workflow. Build quality is excellent and has proven to be 100% reliable. Put simply, Seabord does things that no other MPE controller can do. The playing surface facilitates intuitive gestures that are highly expressive and organic. Endless possibilities and a joy to use.

I have been receiving ongoing support for certain issues related to hardware and software, for some time now, and split over a few different email conversations.

The support officer, Elena G, has gone over and above what I would expect and so I wanted to leave this review to express my gratitude.

All the best,

e

While building fantastic instruments, the service of the ROLI company is abysmal.
I ordered a keybard, which I received 11 months (!) later, only to find the instrument was faulty. It just didn't work properly. I wrote to the company immediately, and wrote again for several times. They didn't respond a single time! Every two weeks there is a "Sorry for the wait e-mail" with the same prefabricated text. But no answer to the case.
This is incredibly ignorant and unprofessional behavior, which doesn't fit to the products they are selling.
That should be considered before buying anything from them.
_____________________________
Update: After finally replying and taking my problem seriously, the company deserves another chance to show real customer support. I received an RME for my faulty keyboard and will wait to see what comes from it. Stars are at three now!

It’s very interacting with songs you can learn, even if you find it difficult. The ROLI Team explains really well so I would personally like to thank them for the courses. As a reward, I would give 5 stars!

It is just an incredible piano music learning experience. With a full lack of knowledge I can do things I could not even imagine.

The Seaboard 2 and the software exceeded expectations.

I love the build quality of all Roli equipment and would put it up there with Apple and Nest products; thank you for that.
Yes, it would have been nice for a proper delivery date on products ordred and I know things happen.

I do have several questions related to airwave, but outside of that, fantastic everything...

The worse experience in my life!!! I payed and ordered airwave in November 2024 until today I didn’t receive it they just lie about new dates every month
Last update
I received respond from ROLI that they will try to send me my order in march, i will wait and i will change my opinion after.

Order SE-32597

I didn’t receive any contact from roli until today , I send 20 emails and nothing at all
From the date of promises contact with me there is no any respond

Customer service has been good. Instruments are sturdy and seem well built. I am a novice and love the idea of the seaboard rise. It’s just taking some getting used to.

I've had the Roli Rise 2 for a little over two years. I have seen online that people are complaining about long delivery times and poor support. I had some problems when I first got the unit and a couple times it did take a long time for them to respond. Other times they got right back to me. The problems were mostly my lack of technical expertise. I've never really used a software synth, although I've been playing keyboards for 70 years.
The instrument itself feels, like someone said, like a piece of slate. Zero plastic. It's heavy, solid, very cool styling and can be played on your lap or a keyboard rack. I had a time getting used to the keys, as I have been using a standard keyboard for so long but have gotten used to it. It should be approached as learning a new instrument, like a cello. It's a semi-fretless keyboard, really. I've even experimented with just playing on the ribbon controllers that are above and below the keys. I have a new respect for people that play fretless instruments!
The only down side I have found is that every time I sat down to play my Roland RD 700NX, which I love, I would end up playing the Roli instead. As a result, my piano skills went down the toilet due to lack of practice...but that's my fault. The Roli is endlessly challenging and fun and a completely different instrument than anything I've ever seen. One has to be patient and learn to be very precise to avoid pitch errors but it's well worth it. One can dial the pitch sensitiviy back if need be. I had though about returning it until I finally learned how to play it but will definitely keep it. I play lead parts on it with my right hand and play the Roland with my left hand. Easy.
As far as all the complaints I've seen on line, I tend to cut them a lot of slack. I believe they are a small company with limited resources. They are producing instruments of the future, so to speak, and I'm willing to be patient. I absolutely want them to suceed as a company and make more awesome instruments, thus I am willing to put up with some inconveniences. I think they will solve their problems in time. I haven't had any problems with the keyboard, other than an occasional glitch which is more likely due to my cheapo Windows computer and severe lack of syn knowledge.
Despite that, I have found the Equator syn that comes with the keyboard to be easy to use, even with my limited knowledge. It's designed to be newbie friendly but has a lot of potential for advanced users. I have also purchased one additional sound package and will get more as I can afford it. If you're on the fence, I say order one and try it for a few weeks. I don't know how long their return period is now but I would bet you will keep it.
Look up Jason Turk on YouTube. Check out his verion of an old Irish air called Marbhna Luimni, or Limerick's Lament. That's what really sold me. I've about finished learning the tune, having "borrowed" Jason's arrangement. He has a lot of Roli videos plus there's lots of others out there. I will post one once I can get through it without mistakes.
So cut Roli some slack with their issues, be patient and try this awesome machine. I'm cheering for this company like it's my local football team!

10/10 product, would be 5 star review for the Seaboard. 4 stars overall because I've been waiting for a while for a sustain pedal, I have a date but it's still a little while away. I hope it's worth the wait!

I've been using my Seaboard Rise for quite a while and have to say that it is a musician's creative tool! All the modes of expressiveness with MPE software are great! Best of all, this thing is built like a tank! The Equator 2 sounds are top notch, but I've got to say - as a long time Omnisphere user - with Omnisphere going MPE, Wow! I will never part with my Seaboard. I also need to add that when I couldn't get things working exactly as I wanted, Roli support was very responsive and helped me figure things out - quickly! Thank you, Roli!

Love it love it love it.

Great for someone like Mme who has never learned a instrument and in my 50s. Always wanted to play piano and Roli let's me feel like I'm playing favorite pieces whilst learning to play them!

A perfect product, the feel when playing is great, the key response and visual feedback are excellent.

Good products and shipping.