Roman Spas - Luxury Hot Tubs & Swim Spas Reviews 226

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fantastic customer service from start to finish. Nalam in the sales office was super helpful, I had a lot of questions and she was great getting back to me so quickly all the time. The gents who del... See more

Rated 5 out of 5 stars

Highly recommend this company, good choice of tubs & lots of information & advice given before purchasing. Nalam has been extremely polite & helpful all the way through. Had hot tub delivered & in... See more

Rated 5 out of 5 stars

Damien and Dan arrived first thing this morning to install are new hot tub . Totally totally professional friendly and so efficient . Went like clockwork all done and dusted by early afternoon . Expla... See more

Rated 5 out of 5 stars

From start to finish the service we have received has been excellent. We visited the showroom and Nalam was extremely helpful. Gave us all the information we needed to pick the right hot tub for... See more

Company details

  1. Hot Tub Store

Written by the company

Roman Spas is an Independent Retailer of Hot Tub and Swim Spas located on the outskirts of the Peak District in Derbyshire. Whether you're looking at purchasing one of our stock Hot Tubs or a Custom Designed Spa, then rest assured you have come to the right place. We provide quality, relaxation Hot Tubs & Swim Spas at affordable prices. Our promise is to always treat our customers fairly and deliver the best service possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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Rated 5 out of 5 stars

Luxor

We were recommended Roman-spas and what a great recommendation. Had our Luxor hot tub delivered and installed today. Fantastic service from start to finish. Which was only a week. Installation guys took time to go through everything we needed to know. Would certainly recommend. Thank you to the whole team.

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

Had my new hot tub from Roman spas…

Had my new hot tub from Roman spas today and I can’t fault anything, the service was extremely good and the guys who fitted were very professional and polite and very informative with reference to showing and talking me through how the hot tub works.I Would highly recommend Roman spas from start to finish
Thanks Nalam ,Tim & Allen 👍

January 16, 2021
Unprompted review
Rated 5 out of 5 stars

I had the pleasure to discuss options…

I had the pleasure to discuss options and variability on delivery and installation with nalam who is very professional in everything she does .. thorough and discussed every option
I would highly recommend Roman spa’s for hot tubs and there are a league above the rest .
Thank you for all your help

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

Love our Apollo Hot Tub

Love our Apollo Hot Tub. We went for the pearl shadow instead of the typical white colour. Great costumer service. Had our hot tub delivered just before Christmas. We wanted the tub asap and they delivered it within a couple of days at short notice. Defo recommend.

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

We had our Jupiter hot tub delivered today.

We had our Jupiter hot tub delivered today with snow on the ground and a steep access to get up ,then across chippings & finally across grass to the summer house deck.
The Roman Spas guys were not put off at all and with a little help it was placed exactly where we wanted.
The service was excellent right from the start with Nalam giving us all the advice before we purchased and kept us informed every step regarding delivery and access needs.
The guys fitted and filled the spa giving me instructions and advice on how to get the best from our purchase and up keep.
Really nice company to work with from start to finish .
The hot tub looks great.
Would definitely recommend them.
John & Barbara ( Sheffield )

January 8, 2021
Unprompted review
Rated 5 out of 5 stars

Had our hot tub craned over and the two…

Had our hot tub craned over and the two guys from Roman spas were absolutely fantastic. They worked well with the crane company and were so knowledgeable and friendly. They explained how to use the products and the hot tub and gave us loads of useful advice . From start to finish the service was excellent, from buying the hot tub and communication . Nalam who dealt with the sale was lovely and was always able to answer any questions or offer help where she could. We love our hot tub and would 100% recommend anyone to choose Roman Spas. You won’t be disappointed.
Emma & Rich . Nottingham (January 2021)

January 5, 2021
Unprompted review
Rated 5 out of 5 stars

Hot Tub excellence

We decided to purchase a Hot tub in place of missed holidays. After countless hours of trawling websites we decided to go with Roman Spas. From initial enquiry they were found to be extremely helpful in helping us decide the correct Hot tub for us. They gave us regular updates for the delivery. The delivery team were professional and nothing was too much of a problem. They set the hot tub in its position, filled it and gave us advise on maintaining and care. We have had the hot tub for 2 months now and use it every other day. I would use Roman Spas again or recommend them to perspective Hot tub buyers

January 4, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service with every aspect of…

Amazing service with every aspect of this purchase, from helping us pick which tub down to installation and full explanation of the chemical needs. After a lot of market research we finally decided on Roman spas because of the amazing reviews they already had, their delightful website and amazing customer service. They were always at the end of the phone for any questions or queries we had, they truly went above and beyond to make sure we had the perfect tub ready for our Christmas break. The delivery men were also so lovely, talking us through everything we needed to know and giving us advice on placement and ease of use. I really cannot give a single fault to this company they have been amazing from start to finish and I honestly cannot rate them high enough. Easily the best purchase I have ever made. Thank you so much Roman spa.

December 27, 2020
Unprompted review
Rated 5 out of 5 stars

We've recently taken delivery of a spa…

We've recently taken delivery of a spa for a current project and all I can say is wow!!!
From start to finish the service was faultless and the product is amazing.
The client is blown away so what more can we ask for.
We will be using this service everytime going forward on our spa projects.

December 27, 2020
Unprompted review
Rated 5 out of 5 stars

5 stars across the board

5 stars across the board ! Very helpful on the phone and that made the buying decision easier. Nalam is very knowledgeable and they were also very up front on the price and options. This made the process so much easier than just buying blind online. We have an Apollo in grey and we are very happy with it ! We went for full delivery and install and very glad we went that way as the team were excellent ! Would not hesitate to recommend buying from Roman Spas !

December 22, 2020
Unprompted review
Rated 5 out of 5 stars

Great all round service

Great all round service from Roman Spas. Kept me up to date with the order and delivery. Delivered and setup all as promised, really friendly staff and some very useful hints and tips. Would recommend to anyone. Also great price too!

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. From first enquiry to delivery, I was kept fully up to date by Nalam. Recieved delivery of the Jupiter model several weeks ago by 2 very knowledgeable and friendly delivery guys. Nothing was too much trouble. Would definitely recommend.

December 13, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, friendly, reliable & trustworthy from first phonecall to after service. Really happy with product and service was second to none! Will definitely recommend. Thankyou!

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

Received our tub sat morning the 2…

Received our tub sat morning the 2 delivery guys were so helpful and all information about everything explained in great dimple detail very delighted a great service from speaking to nulam to order very helpful sent pictures and videos any one thinking off buying a hot tub look no further as absolutely 1st class service

December 7, 2020
Unprompted review
Rated 5 out of 5 stars

We received great advice on choosing…

We received great advice on choosing the right spa for us and then lots of updates on the delivery. The installation team were brilliant and worth paying for the full set up option as everything was done and clearly explained. Had our first dip last night and couldn’t be happier with our choice of Roman spas or the product.

December 6, 2020
Unprompted review

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