I ordered hi relief not realising the cost when converting from US$to AUS$. I immediately contacted the company to cancel my order. Mai dealt with my issue. She was open and honest with me and explain... See more
Company replied
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First of all, the order arrived quickly. The product feels great and is in the process of relieving my pain which is wonderful and the company is beyond reliable and trustworthy ...they have treated m... See more
I ordered 2 jars of Total Relief Cream, approximately $74.79. I canceled the order on the same day 4/1/2026 by emails. I called the Bank and reported this transaction for $133.39. Too much! Then I... See more
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Review of experience with Hi Relief Magnesium Pain Creme. My wife ordered this creme and for whatever reason my bank classified it as a fraudulent transaction (It was not fraud). After multiple attemp... See more
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Company details
Written by the company
RomeMD: Elevating Your Skincare Routine with Advanced Anti-Aging Solutions RomeMD is a leading skincare brand that’s committed to providing women around the world with effective, science-backed anti-aging products. Our flagship offering, the Deep Lifting System, is a revolutionary, painless tool designed to deliver 8 potent anti-aging ingredients directly beneath the skin’s surface, an area that many traditional creams can’t reach. This innovative stamp-like technology ensures superior absorption and results, promoting smoother, firmer skin and reducing the appearance of fine lines and wrinkles. At RomeMD, we believe that great skincare should be accessible to everyone, which is why all of our products are gentle, safe, and suitable for all skin types. Whether you have dry, oily, or sensitive skin, our formulas are designed to work effectively without causing irritation. We prioritize quality and results in every product we create, ensuring that every ingredient serves a purpose and contributes to visible, long-lasting improvements in your skin’s health and appearance. Our mission is to empower women to feel confident and beautiful at any age. With a focus on transformative skincare, we help our customers achieve glowing, youthful skin through advanced solutions that target the root causes of aging. Discover the power of RomeMD and experience skincare that works as hard as you do, delivering real results and helping you embrace your natural beauty at every stage of life.
Contact info
United States
- +1 302-603-1592
- support@romemd.com
- romemd.com
3.7
Average
119 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received what I asked for, and they follow up attentively!
I am very satisfied with the RomeMD Support. When I had a question or made a request, I received a prompt response. They always reply immediately, in a very polite, patient, and kind manner, and they follow up attentively.
April 10, 2025
Unprompted review
Reply from Rome MD
Hi Mojgan,
Thank you so much for the wonderful review! 😊 We're thrilled to hear that you received exactly what you needed and that our support team was able to assist you promptly and attentively.
Providing polite, patient, and kind service is what we strive for, so it truly means a lot to hear that reflected in your experience.
Thank you again for taking the time to share your positive experience with us. 🙌🏼✨
Calling was easy!
Calling was the best way to chat for help right away. Nicol was very informative, succinct, and Helpful! I’m on the road to Less Wrinkles! Thank you!
April 10, 2025
Unprompted review
Reply from Rome MD
Hi Kerry,
Thank you so much for the wonderful review! We're thrilled to hear that calling in was a smooth experience and that Nicol was able to provide the support you needed.
We’re so excited to be part of your journey to fewer wrinkles — you’ve got this! 💪✨
Wishing you all the best! 😊✨
Lyn was the customer support representative that managed my request, she was very effective and prompt keeping me in the loop with every new development and also sending me the requested documents
Lyn was the customer support representative that managed my request in a very efficient and friendly manner. Thank you Lyn
April 10, 2025
Unprompted review
Reply from Rome MD
Hi Doina,
Thank you so much for the wonderful review! 😊 We're so happy to hear that Lyn provided you with prompt, efficient, and friendly support. She truly goes above and beyond for our customers, and your kind words mean a lot.
We’ll be sure to share your feedback with her — it’ll absolutely make her day! Thank you again for taking the time to share your positive experience with us. 🙌🏼✨
I had a question about left over serum…
I had a question about left over serum and Lyn responded to me in a very timely fashion with an excellent answer along with other suggestions.
I'm excited for the next application :)
THANKS LYN!!!!!
April 8, 2025
Unprompted review
Reply from Rome MD
Hi Melanie,
Thank you so much for your wonderful 5-star review! 😊 We're thrilled to hear that Lyn was able to assist you with your question and provide helpful suggestions. It's great to know you're excited about your next application – we hope it continues to deliver amazing results! 😊
Thanks again for your feedback. 💕✨
I didn’t find the product any good and…
I didn’t find the product any good and when I tried to ask for a refund was asked to send a video. I just want my money back. Over priced and didn’t prick my skin. They have made it too difficult to obtain a refund, steer clear of theirs company
April 7, 2025
Unprompted review
Reply from Rome MD
April 07, 2025
Hi Jane,
Thanks for taking the time to share your experience with us. We understand that you were hoping to see more noticeable results. While your outcome may differ from what we typically hear from other customers, factors like how you prep your skin, the amount of pressure you use, or even how you apply the product can really affect how it works.
We’d love to help you get the most out of it! A few small tweaks can honestly make a big difference, and staying consistent with the product usually brings the best results when it comes to smoothing out wrinkles and achieving a firmer look.
Additionally, we want to clarify that we do not ask for a video when processing refund requests for products that have not shown results. To help us investigate your situation and provide the necessary information, please feel free to reach out via email at support@romemd.com.
Looking forward to your response.
=
April 11, 2025
Hi Jane,
This is Aga, the Head of Customer Experience at Rome MD.
We understand your concerns about the product and the refund process. We strive to make our refund process as straightforward as possible, and there is no requirement for a video.
If you’d like to proceed with a refund, please provide your order details so I can review the request and ensure the next steps are clear and efficient. Feel free to reach out via email at support@romemd.com or give me a call at +1 302 803 5226, extension #004. I am available from 3 p.m. EST to 10 p.m. EST.
I would appreciate your cooperation, and I am here to assist you further to ensure your satisfaction. 💕✨
Best regards,
Aga
Head of Customer Experience
Rome MD
I am happy with the Rome products I…
I am happy with the Rome products I received but I was not sure how many times to use it. Was it every day? every week/ No it was every 2 weeks so each vial lasts 4 weeks. I was contacted immediately with qn answer to my query.
April 5, 2025
Unprompted review
Reply from Rome MD
Hi Jean,
We're thrilled to hear you're happy with the Rome products. 😊We're glad we could quickly clarify your question about the usage. Ensuring a smooth experience for our customers is always our top priority.
Thank you for taking the time to share your positive experience. 🙌🏼✨
Excellent customer service…
Customer service agent was very helpful and accommodating to my request regarding canceling my order and also giving me an incentive to reconsider. I opted to cancel because it was very expensive and my finances wouldn't allow it at this time. I appreciated her expediency in getting this issue resolved.👍
March 31, 2025
Unprompted review
Reply from Rome MD
Hi Diane,
Thank you for your kind words! 😊 We're glad to hear that our customer service agent was able to assist you promptly and provide a great experience. We completely understand that timing and finances are important factors, and we truly appreciate you considering us. We hope that, in the future, you'll have the opportunity to experience the great results our products offer. ✨💙
Reply from Rome MD
Hello Nelly,
Thank you for your wonderful 5-star review! 😊 We're glad you had a great experience with our quick replies and friendly service. Your support means a lot to us! 🙌🏼✨
This company is absolutely amazing
This companies products are absolutely amazing. The customer service department is absolutely amazing as well. All I can do is say amazing, amazing, amazing 👍🏽 I have already seen results after my first application. I’m so excited to share my results in six months. Do yourself a favor and order this product. You will not be disappointed.🙏🏽🙏🏽🙏🏽👍🏽👍🏽👍🏽
March 27, 2025
Unprompted review
Reply from Rome MD
Rebecca,
Wow! Thank you for your incredible feedback! 😊 We're thrilled to hear you're already seeing results after your first application. Your excitement is contagious, and we can't wait for you to share your journey over the next six months!
We truly appreciate your support and your positive experience with both the product and our team.
Hearing this is incredibly rewarding—we're so happy to be a part of your journey. It’s a testament to the positive impact we strive to create. 🙌🏼✨
Thank you for sharing this heartfelt message; it means the world to us. 💖💫
You're in good hands!
The customer service is second to none! My query was replied to promptly and with the utmost kindness and helpfulness.
March 10, 2025
Unprompted review
Reply from Rome MD
Hi Kati,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. Ensuring a great experience for our customers is our top priority, and your feedback means a lot to us.
We truly appreciate your support. 💕
Nicol was great
Nicol was great! She completely answered the question that I had by providing me with a video showing exactly what I needed to see. So I was then able to use your product for the first time after I watched the video. Simple, straightforward, informative. Thank you, Nicole, for being wonderfully helpful.
March 7, 2025
Unprompted review
Reply from Rome MD
Thank you, Diane! 💖
Your kind words mean so much to us. We’re overjoyed that Nicol’s guidance made your first experience with our product smooth and effortless. Knowing she could provide exactly what you needed fills our hearts with gratitude!
We’ll be sure to share your message with Nicol—she’ll be so happy to know she made a difference. Your support and 5-star review truly brightened our day! ✨
Thanks again! Wishing you and your family a fantastic year throughout 2025! ✨😊
Lyn from customer Service at Rome MD…
After a setback with my delivery Lyn from customer Service at Rome MD made sure that I received my order. I am grateful for her attention. After the initial back and forth where I was made to feel like an undervalued client who was trying to scam free product, Lyn organised a replacement package. My first delivery from Rome MD was damaged. The courier who delivered my package left it on the drive of my house. The drive is steep. As you can’t place packages through the gate they must have thrown it over the gate and the parcel slid down the drive. Needless to say that throwing the package over the gate meant that the glass jars smashed. Lyn organised a replacement and intelligently employed a different courier. Thank you Lyn for your kind assistance - I look forward to starting to use Rome MD products.
March 8, 2025
Unprompted review
Reply from Rome MD
Hello Sally,
Thank you for sharing your experience with us! We truly appreciate your patience and understanding. While we understand the initial issue with your delivery, we always strive to provide the best experience possible. However, some factors, like shipping, are beyond our control.
That said, we’re delighted that Lyn was able to provide a satisfactory resolution for you. Ensuring a smooth and positive experience for our customers is our top priority, and we’re glad to know that the replacement process and courier change met your expectations.
We'll be sure to share your kind words with Lyn—she’ll be absolutely delighted to know she made a positive impact on your overall experience.
Thank you for your heartfelt message; it truly means the world to us. 😇💖
Best,
Rome MD Team
I had high hopes for the stamp at Rome…
I had high hopes for the stamp at Rome MD. The customer service is exceptional. I spoke to Aga and she walked me through how to get it started putting it in the vile. Unfortunately, the stamp part did not work. But again, customer service is exceptional, in particular Aga wants the customer experience to be top notch
February 22, 2025
Unprompted review
Reply from Rome MD
Hello Kara, ✨
Thank you so much for your kind words and for taking the time to share your experience! We’re absolutely thrilled to hear that you had a positive interaction with Aga. Providing exceptional support is at the heart of what we do, and we’re glad Aga could assist you.
We completely understand that the stamp did not initially meet your expectations, and we’re glad that Aga personally reached out, guided you through the proper steps, and provided tailored advice to help you achieve the best possible results. With continued use, we’re confident that you’ll start to see the transformation you’re looking for.
Thank you for staying committed to your treatment and for believing in us! Your satisfaction is our top priority, and we remain dedicated to ensuring you have a positive and rewarding experience with our products—We truly appreciate your patience and trust in the process.
If you have any further questions or need additional assistance, please know that our customer service and beauty specialists are available 24/7 to offer guidance and support. 💖
Customer service great
Customer service great. Aga was very polite and helpful and the assistance I received was very professional. Thankyou Aga
February 22, 2025
Unprompted review
Reply from Rome MD
Hello Sharyn,🌟
Thank you so much for your kind words and for taking the time to share your experience! We’re absolutely delighted to hear that you had such a positive experience with our customer service team, and especially with Aga. Providing helpful, polite, and professional service is what we strive for every day, and it’s fantastic to know we met your expectations.
Your kind words truly motivate us to keep delivering the best support possible. Thanks again for being a valued customer!
Wishing you a fantastic year throughout 2025! 💖
Aga from Rome MD is one of their…
Aga from Rome MD is one of their managers and has been helping me through the process with their product
I have had issues and she has been so helpful and encouraging for me to keep going with the program so I get the best results I can't thank you enough for a professionalism and her kindness thank you Aga regards Kathryn 😊
January 29, 2025
Unprompted review
Reply from Rome MD
Kathryn, thank you so much for taking the time to share your wonderful feedback about Aga and our product. 😍
Knowing Aga's professionalism and kindness truly touched us. It's wonderful to hear that Aga's support and encouragement played such a vital role in achieving your best results. This is incredibly rewarding. We're so happy to have been a part of your journey — it's a testament to the positive impact we strive to create.
We'll be sure to share your words with Aga — she'll be absolutely delighted to hear how much of a positive impact she had on your journey.
Thank you for sharing this heartfelt message; it means the world to us. 💖
My experience with Rome MD and their facial treatment
My experience with Rome MD and its microneedle facial treatment has been very positive. The staff are always helpful and professional. The product itself has really brightened my face and given me a healthy glow. I’m 65 and it’s nice to see my face has perked up from what it was before I started using the Rome MD facial treatment. I finished my first round of treatment and am ready to start the next!
January 17, 2025
Unprompted review
Reply from Rome MD
Wow! Thank you for your wonderful review, Sheryl! 😍
We're so pleased to hear that our Rome MD Deep Lifting System facial treatment has helped you achieve your skincare goals. Your comment about brightening your complexion and achieving a healthy glow is particularly rewarding. We understand that maintaining healthy skin is a priority as we age, and we're delighted that our treatment met your expectations.
You're proof that patience and consistency are key to achieving healthy, glowing skin. Never giving up is essential!
We look forward to continuing to support your skincare journey in your next round of treatments. 💖
Aga at customer service was amazing
Aga at customer service was amazing. I had issues with the delivery of my package and she was very helpful...never gave up and gave me updates as they came in. I just recieved it so have not tried the product yet but if it is as good as their customer service...I will be very please.
Thank you again Aga.
January 15, 2025
Unprompted review
Reply from Rome MD
Wow, your words made our day, Mary! 😊
We truly appreciate your patience and understanding regarding your package. We're thrilled to hear that Aga provided such amazing customer service and helped resolve your delivery issues. We appreciate you taking the time to share your positive experience. We'll be sure to pass along your praise to Aga.
Wishing you a fantastic day! 💖
RomeMD is a very good company
RomeMD is a very good company. I order from them and emailed about an inquiry I had about my order and they were very responsive. I thanked them and they follow up with corresponding emails that were very detailed and helpful. When I didn’t answer back they were confirming that I actually received their email. I’m impress with their customer service. I feel a lot of companies can model themselves after RomeMD. Thanks again for al your advice and responses. I highly recommend them for your purchases and customer service needs.
December 29, 2024
Unprompted review
Reply from Rome MD
Wow, thank you so much for this amazing review, Vanessa.😊
We're absolutely delighted to hear you had such a positive experience with our customer service. We're so glad we could help with your order, and your recommendation means the world to us. Here at RomeMD, customer satisfaction is our top priority, and we’re here to help with anything you need.
Wishing you a fantastic rest of your day! 💖
Great customer service
Great customer service. You get an automatic call back from very helpful staff just by calling (and not leaving a message). My questions have been promptly answered and concerns quickly resolved. Thank you for caring about your customers. Unfortunately this is rare these days.
December 18, 2024
Unprompted review
Reply from Rome MD
Hi Kimberly,
Your feedback truly warms our hearts. We're so grateful you took the time to share your positive experience. Knowing we made a difference is incredibly rewarding and makes all the hard work worthwhile. We'll share your kind words with our team to inspire them to continue providing exceptional service.😊
Fantastic Customer Service!
Fantastic Customer Service!
Just waiting for my order to arrive and hope that the products are as good as it was a communication with a sweet lady from Customer service team! 😊
December 13, 2024
Unprompted review
Reply from Rome MD
Hi Marina!
Thank you for your lovely feedback! 😊 We’re so happy to hear you had such a fantastic experience with our customer service team. It’s wonderful to know that our team member left such a sweet impression on you!
We’re just as excited for your order to arrive, and we’re confident you’ll love the products as much as the service. If you have any questions or need anything once your order is in hand, don’t hesitate to reach out—we’re always here to help! 🙂
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