I ordered hi relief not realising the cost when converting from US$to AUS$. I immediately contacted the company to cancel my order. Mai dealt with my issue. She was open and honest with me and explain... See more
Company replied
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See what reviewers are saying
First of all, the order arrived quickly. The product feels great and is in the process of relieving my pain which is wonderful and the company is beyond reliable and trustworthy ...they have treated m... See more
I ordered 2 jars of Total Relief Cream, approximately $74.79. I canceled the order on the same day 4/1/2026 by emails. I called the Bank and reported this transaction for $133.39. Too much! Then I... See more
Company replied
Review of experience with Hi Relief Magnesium Pain Creme. My wife ordered this creme and for whatever reason my bank classified it as a fraudulent transaction (It was not fraud). After multiple attemp... See more
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Company details
Written by the company
RomeMD: Elevating Your Skincare Routine with Advanced Anti-Aging Solutions RomeMD is a leading skincare brand that’s committed to providing women around the world with effective, science-backed anti-aging products. Our flagship offering, the Deep Lifting System, is a revolutionary, painless tool designed to deliver 8 potent anti-aging ingredients directly beneath the skin’s surface, an area that many traditional creams can’t reach. This innovative stamp-like technology ensures superior absorption and results, promoting smoother, firmer skin and reducing the appearance of fine lines and wrinkles. At RomeMD, we believe that great skincare should be accessible to everyone, which is why all of our products are gentle, safe, and suitable for all skin types. Whether you have dry, oily, or sensitive skin, our formulas are designed to work effectively without causing irritation. We prioritize quality and results in every product we create, ensuring that every ingredient serves a purpose and contributes to visible, long-lasting improvements in your skin’s health and appearance. Our mission is to empower women to feel confident and beautiful at any age. With a focus on transformative skincare, we help our customers achieve glowing, youthful skin through advanced solutions that target the root causes of aging. Discover the power of RomeMD and experience skincare that works as hard as you do, delivering real results and helping you embrace your natural beauty at every stage of life.
Contact info
United States
- +1 302-603-1592
- support@romemd.com
- romemd.com
3.7
Average
119 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got my Rome order
I got my Rome order. I was having difficulty with the serum not coming out. I wasn't sure what I needed to do. So I emailed Rome customer service and they called me and then send me an email to ensure I got their message. Great customer service so far! Now I can't wait to try the serum again in 2 weeks.
December 10, 2024
Unprompted review
Reply from Rome MD
Hi Jen!
We’re so glad to hear that our team could help resolve the issue and ensure you had the support you needed. 😊 It’s great to know you had such a positive experience with our customer service—that’s exactly what we aim for!
We’re excited for you to give the serum another go in a couple of weeks and can’t wait to hear about your results. If there’s anything else you need, feel free to reach out anytime—we’re here for you! 🙂
Thank you for your kind words and support!
Package delivery
Well, after issues with the shipping company, Lyn and the team at RomeMD, helped to get the package delivered. Now, I will try to use the Facial BOTOX and see if the wrinkles fade away. Thank you Lyn and the team at RomeMD.
December 8, 2024
Unprompted review
Reply from Rome MD
Hi Rene!
Thank you for sharing your experience! We’re so glad that Lyn and the team could help resolve the shipping issues and ensure your package was delivered. 😊 We truly appreciate your patience and understanding throughout the process.
We’re excited for you to start using the product and can’t wait for you to see the amazing results! If you have any questions along the way, don’t hesitate to reach out. We’re here to support you every step of the way!
Thank you again for your kind words! 🙂
Very fast response and helped me with…
Very fast response and helped me with my question right away.
December 11, 2024
Unprompted review
Reply from Rome MD
Hi Aivree!
Thank you so much for your kind words! 😊 We’re thrilled to hear that we could assist you quickly and answer your question right away. Providing fast and helpful support is what we strive for, and it’s always wonderful to know we’ve made a difference.
If you ever need anything else, don’t hesitate to reach out—we’re here for you anytime! 🙂
RomeMD Eye Repair Serum doesn’t work.
Their service was very fine. Their “RomeMd Eye Repair Serum” was not effective in any way. Judge for yourself. See the before/after pictures. My dark circles are worse after using an entire bottle of their serum. I had been using Olay for Eyes and my dark circles had improved. Now my dark circles are very bad again. Judge for yourself. See the before/after pictures.
Adding this info on 12/14/24. I’m sorry TrustPilot doesn’t provide a way to post pictures.
RomeMD has offered to replace the eye serum I used w their new, improved version of the eye serum. They say if I’m not satisfied w that, they will still refund my money for all six bottles. If I am satisfied w the new serum they will also replace the 5 bottles of original serum I still have w 5 bottles of the new serum.
So, I’ll let ya know in a few weeks. Stay tuned.
December 10, 2024
Unprompted review
Reply from Rome MD
Hello JC,
The formula you ordered in early 2024 was one that brought visible results to over 15,000 women, helping them achieve smoother, brighter, and more rejuvenated skin.
Thanks to the valuable comments and suggestions from customers like you, we recently launched an enhanced version of the cream that is even more effective and delivers improved results.
Our customer support team has reached out to offer you a complimentary jar of the new formula, so you can experience the difference firsthand. We’re confident you’ll be delighted with the results.
We’re also so pleased to hear that you’ve had a positive interaction with our customer service team. At RomeMD, we always aim to go above and beyond to ensure our customers feel supported every step of the way.
Wishing you a fantastic rest of your day! 💖
I was very upset with this company but…
I was very upset with this company but after making many complaints that I never ordered this product never received this produce they are going to refund my money which is only right and u thank-you from the bottom of my heart and thankyou Asukmy
October 9, 2024
Unprompted review
Reply from Rome MD
Hi Donna,
We're glad to hear everything was sorted out for you! Ensuring our customers feel supported is always our goal, and we're happy we could make things right for you. Your kind words mean a lot, and we’re happy to have been able to assist.
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. 💕
All I can say is WOW!
All I can say is WOW!. I have used so many products over the years ... many are VERY expensive, but NONE have produced the results of your Lift and Firm cream. If I could dive into the jar and give my entire body the treatment, I would....it is AMAZING. My wrinkles are diminished around my eyes and my skin texture feels like silk! What truly amazes me though is how thoroughly your product is absorbed...it leaves no sticky residue ...nor does it pill or peel off during the day. I will never be without it!
December 9, 2024
Unprompted review
Reply from Rome MD
Hi Sharon!
We’re so excited to hear your amazing results! Your excitement is contagious—thank you for sharing such a glowing review! We're absolutely thrilled to hear how our product has exceeded your expectations, especially after trying so many other products. It’s fantastic to know that your wrinkles are diminishing, your skin feels silky smooth, and you're enjoying the smooth absorption with no residue—those are exactly the results we aim for!
We’re so happy you’re loving the product and can’t wait for you to see even more benefits over time. Keep up the great work with your routine, and we’re always here if you need anything! Keep glowing! ✨
Aga was very kind and supportive
Aga was very kind and supportive. Listened to my problems, gave good solutions for me to try, and if they don't work, I have the number to call and get a refund. You are lucky to have someone like Aga working for you.
December 6, 2024
Unprompted review
Reply from Rome MD
Hi Robin,
We truly appreciate you taking the time to share your positive experience! We're so happy to hear that Aga was able to offer the support and solutions you needed. We’re really lucky to have such an amazing team member like him on board!
We’re grateful for customers like you who give us the chance to help, and we’re always here if you need anything more. We can’t wait to see how your journey continues with us! 💕
Customer service was very helpful and…
Customer service was very helpful and knowledgeable, she explained everything and also sent me an email
December 6, 2024
Unprompted review
Reply from Rome MD
Hi Stacey,
Thanks so much for taking the time to leave this awesome feedback! We're so glad to hear that our customer service was able to help and provide all the information you needed. It's always our goal to make sure you feel confident and well-informed every step of the way.
If you ever need further assistance or just want to share how things are going with your skincare journey, don't hesitate to reach out. We’re always here for you! Keep glowing! ✨
Rome MD
Rome MD, out of all the gimmicks that come to us woman looking for help, finally Rome MD does. I have only used this product a few weeks and my friends have already commented on my lines, especially my scowl marks between my eyes. The customer service is like no other I have ever dealt with. They are fast, courteous, professional and all around outstanding. I am telling everyone I know about this company and their products. After all seeing is truly believing.
December 5, 2024
Unprompted review
Reply from Rome MD
Hi Sandra,
Wow, thank you so much for sharing your experience! It’s amazing to hear that even after just a few weeks of use, your friends have already noticed a difference, especially with your scowl lines. That’s a huge testament to how effective Rome MD can be!
We’re also thrilled that our customer service stood out to you—we really aim to provide the best experience possible. Your enthusiasm and willingness to share your results with others mean a lot to us, and we’re excited to see what else Rome MD can do for you. Keep up the great work with your skincare routine, and keep us posted on your journey! ✨
Experience with Return
I had never done business with Rome MD and wanted to return product and didn't know if I would be satisfied with the process. Aleyah was very helpful from the first to the last contact. I was given a couple of options and was satisfied with the final choice. Aleyah was very professional throughout this experience.
December 5, 2024
Unprompted review
Reply from Rome MD
Hi Pat!
We really appreciate you taking the time to share your experience! It's fantastic to hear that Aleyah was able to assist you with everything so smoothly from start to finish. We always strive to make sure our customers feel informed and comfortable with their choices, so it’s fantastic that we were able to meet your needs.
If you ever have any more questions or need help in the future, don’t hesitate to reach out. We’re here for you, and we’re excited to continue being a part of your skincare journey! 🌟
Great customer service
Great customer service. Very Cordial.
Timely and professional communications.
I'm very happy with my experience.
December 4, 2024
Unprompted review
Reply from Rome MD
Hi Lana,
We’re so glad to hear you had a great experience with us! It’s fantastic to know that our customer service team made a positive impression with timely and professional communication.
Your satisfaction is our priority, and it’s great to see everything going smoothly. If you need anything else, we’re just a message away—always happy to help! Keep enjoying your products, and we hope to hear from you again soon! 💕
Thanks
Aleyah in customer service was awesome she helped me out and had all the right answers. Rome MD is a great place to do business with they team what they say. Thanks again Aleyah
December 1, 2024
Unprompted review
Reply from Rome MD
Hi Kay!
Thanks so much for sharing your experience! We're thrilled to hear Aleyah was able to assist you so well—she's truly one of our stars! 😊 We pride ourselves on providing great customer service, and it’s wonderful to know that Aleyah was able to provide the right answers and support.
We appreciate your kind words about Rome MD. We’ll always be here to help, so don’t hesitate to reach out if you need anything. Wishing you continued success with your skincare journey! Keep glowing! ✨
Excellent customer service I had a many…
Excellent customer service I had a many questions and the representative that handled my call was very friendly, very helpful and made suggestions and was telling me how to do things the technique and just knew all her information and was very informed about the product so I really appreciate that knowledge so it helped me understand how to do this the proper way so kudos to you. Great customer service!!
December 3, 2024
Unprompted review
Reply from Rome MD
Hi Tamara,
What a wonderful review—thank you for sharing your experience!
It’s amazing to know that their expertise made it easier for you to get the most out of the product.
Your kind words mean a lot to us, and we’re always here to ensure you have the best experience possible. Enjoy your journey with the product, and feel free to reach out anytime you need tips or advice! 🌟
I requested a refund
I requested a refund. And it was taken care of very quickly. I’m very efficiently. Thank you for doing that.😋
November 29, 2024
Unprompted review
Reply from Rome MD
Hi Jackie!
We truly appreciate you taking the time to share your experience! We’re glad to hear that your refund request was handled quickly and efficiently. We always aim to make things as smooth as possible for our customers, and we appreciate your kind words. Your satisfaction is important to us, and we’re always here to assist with anything you need.✨
Exceptional customer service with Aga
Aga’s welcoming demeanor and his desire to provide thoughtful detailed responses and information with calmness and ease were outstanding, He successfully interacts with knowledge, understanding and perceptiveness. Aga’s ability to assimilate the customer’s needs and provide information are exemplary and he interacts with enormous grace and kindness. Aga goes above and beyond reflecting his innate integrity and dedication to his job to provide the best possible customer service experience and outcome. Aga is Perfection Personified!
November 29, 2024
Unprompted review
Reply from Rome MD
Hi there!
Thank you so much for your incredible feedback! We’re beyond happy to hear how pleased you are with Aga's support.
We always strive to go above and beyond for our customers, and it’s wonderful to know that Aga’s dedication made such a positive impact.
He truly exemplifies the standard we aim to provide—grace, kindness, and dedication to making sure every customer feels heard and supported.
Thanks for taking the time to share this with us, and if there’s anything else you need, we’re here to help!✨
Lyn, a great Customer Service Specialist
Lyn, the Customer Service Specialist, was very patient and friendly. She found the best solution for my problem. She knows how to solve problems. Her treatment of customers is excellent.
November 28, 2024
Unprompted review
Reply from Rome MD
Hi Susana,
We’re so happy to hear that Lyn made such a positive impact on your experience! She truly embodies the level of service we strive for, and it’s wonderful to know she was able to help you find the best solution in such a friendly and patient way.
We really appreciate you taking the time to share this feedback. If you need anything else in the future, we’ve got you covered! 💕
What prompt customer service
What prompt customer service! I sent an email regarding an error in my order and received a phone call within 10 minutes! The person I talked to was very knowledgeable and friendly. A great experience.
November 27, 2024
Unprompted review
Reply from Rome MD
Hi Linda,
Thanks so much for taking the time to share your experience! We're so glad to hear that our customer service team was able to resolve your issue quickly and efficiently.
We always strive to make sure our customers feel heard and taken care of.
If you ever need anything else, we’re just a message away. Enjoy the rest of your experience with us, and we’re excited to continue helping you on your skincare journey! ✨
didn't see results but the company stood by its return policy. It took a few emails, but Aleyah was very supportive and professional.
Aleyah was very professional, and handled the return process for me.
November 24, 2024
Unprompted review
Reply from Rome MD
Hi There!
Thank you so much for taking the time to share your experience! We’re happy to hear that Aleyah was able to assist you with the return process in a professional and supportive manner. We take pride in ensuring that our customers feel taken care of, no matter the situation. Wishing you all the best on your skincare journey! 🌟
Don"t stop applying before the miracle happens
The customer service of this company is amazing. So supportive in making your experience with them truly great.
Continued use of Rome MD will bring beautiful results! You'll see!!
Margy G.
November 25, 2024
Unprompted review
Reply from Rome MD
Hi Margy!
What a wonderful feedback! We’re so happy to hear that our customer service team made your experience exceptional—we truly aim to make every step seamless and enjoyable for you.
It’s great to know you’re already seeing the benefits of using Rome MD. Consistency really is key, and we’re excited for you to see even more amazing results as you continue. Keep it up, and enjoy that glowing skin! ✨
Rosa was very helpful with all my…
Rosa was very helpful with all my questions and concerns
November 1, 2024
Unprompted review
Reply from Rome MD
Hi Jodie,
Thank you for sharing your positive experience with Rosa! It's always our goal to make sure you feel fully supported and confident in your skincare journey.
If you ever need more help or have additional questions, don’t hesitate to reach out. We’re always here for you! Keep up the great work with your routine!✨
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