I ordered hi relief not realising the cost when converting from US$to AUS$. I immediately contacted the company to cancel my order. Mai dealt with my issue. She was open and honest with me and explain... See more
Company replied
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First of all, the order arrived quickly. The product feels great and is in the process of relieving my pain which is wonderful and the company is beyond reliable and trustworthy ...they have treated m... See more
I ordered 2 jars of Total Relief Cream, approximately $74.79. I canceled the order on the same day 4/1/2026 by emails. I called the Bank and reported this transaction for $133.39. Too much! Then I... See more
Company replied
Review of experience with Hi Relief Magnesium Pain Creme. My wife ordered this creme and for whatever reason my bank classified it as a fraudulent transaction (It was not fraud). After multiple attemp... See more
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Company details
Written by the company
RomeMD: Elevating Your Skincare Routine with Advanced Anti-Aging Solutions RomeMD is a leading skincare brand that’s committed to providing women around the world with effective, science-backed anti-aging products. Our flagship offering, the Deep Lifting System, is a revolutionary, painless tool designed to deliver 8 potent anti-aging ingredients directly beneath the skin’s surface, an area that many traditional creams can’t reach. This innovative stamp-like technology ensures superior absorption and results, promoting smoother, firmer skin and reducing the appearance of fine lines and wrinkles. At RomeMD, we believe that great skincare should be accessible to everyone, which is why all of our products are gentle, safe, and suitable for all skin types. Whether you have dry, oily, or sensitive skin, our formulas are designed to work effectively without causing irritation. We prioritize quality and results in every product we create, ensuring that every ingredient serves a purpose and contributes to visible, long-lasting improvements in your skin’s health and appearance. Our mission is to empower women to feel confident and beautiful at any age. With a focus on transformative skincare, we help our customers achieve glowing, youthful skin through advanced solutions that target the root causes of aging. Discover the power of RomeMD and experience skincare that works as hard as you do, delivering real results and helping you embrace your natural beauty at every stage of life.
Contact info
United States
- +1 302-603-1592
- support@romemd.com
- romemd.com
3.7
Average
119 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aga with Customer Service
Aga, with customer service helped me so much. I decided I didn’t want the product I ordered and she was absolutely wonderful‼️
November 20, 2024
Unprompted review
Reply from Rome MD
Hi Gay!
Thank you so much for sharing your experience! It’s fantastic to know that Aga provided such exceptional service and made the process smooth and stress-free for you.
We always strive to ensure our customers feel cared for, and it’s wonderful to see that reflected in your feedback. If there’s anything else you need, don’t hesitate to reach out—we’re always here to help! 💫
Quality Support
I am very happy with the quality of support I received from Ricky. He was very helpful and very polite.
November 19, 2024
Unprompted review
Reply from Rome MD
Hi Louise,
It's wonderful to hear about your positive experience with Ricky! His helpfulness and politeness truly reflect the kind of support we strive to provide. We are here whenever you need assistance.
We’re so happy to help you glow—cheers to gorgeous, radiant skin! ✨
Very helpful support
I spoke with Marquisa. She was very informative on the use of the product with the makeup I now use. She looked up my makeup products to see if they are compatible with your product. She truly went the extra mile to make sure very thing was okay. I am happy that I can use the product and look forward to seeing the results in a few months.
November 18, 2024
Unprompted review
Reply from Rome MD
Hi Judy,
It’s fantastic to hear that Marquisa was able to provide such detailed guidance and go the extra mile to ensure your makeup and our product are a perfect match! We’re so glad she could help you feel confident about using the product with your current routine.
Excited to hear how your skin progresses over the next few months! If you have any more questions or need tips along the way, don’t hesitate to reach out. Excited for you to experience even more amazing changes ahead! 🌟
Great customer service!
I can't conclusively rate the product yet BUT their customer service was incredible! After contacting them with an issue I had with order/delivery, I communucated with 'Ricky' several times. Ricky went above and beyond to assist me. It's hard to find good customer service anymore, let alone GREAT customer service.
November 18, 2024
Unprompted review
Reply from Rome MD
Hi Valerie!
Thank you so much for sharing your experience! We’re so glad to hear that Ricky was able to assist you and provide you with the excellent customer service you deserve. It's truly important to us that our customers feel taken care of, and we're glad we could make that happen. Feel free to reach out anytime—we’re always here to help! Keep us posted on your progress! ✨
I am blown away with the customer service of Rome MD
I am blown away with the customer service of Rome MD. I received a pretty prompt email that my product was shipped and it was supposedly delivered promptly. However, it was not in my mailbox. The post office lost my product. I emailed Rome MD and within minutes, I had an email back that they were replacing my product. It took the post office a week just to tell me they couldn’t find my packages. Rome MD customer service is beyond amazing.
November 14, 2024
Unprompted review
Reply from Rome MD
Hi Jennifer,
It’s incredible to hear how well our customer service team could assist you during such a frustrating situation! We understand how disappointing it can be when something goes wrong with delivery, and we’re glad we could resolve it quickly for you.
Your kind words mean a lot, and we’re so happy to have you as part of the Rome MD family. If you ever need anything in the future, just let us know—we’re always here to help! Here’s to enjoying your product without any more postal hiccups! ✨
Aleyah responded to my shipping…
Aleyah responded to my shipping concerns immediately and continued to follow through with my order delivery. Additionally, she provided excellent customer service by answering product questions I had. You can expect quick and helpful assistance when you need it.
November 14, 2024
Unprompted review
Reply from Rome MD
Hi Nancy,
We’re so happy to hear that Aleyah was able to assist you so promptly and effectively! It's great that she addressed your shipping concerns and product questions with such attention to detail. Customer satisfaction is our top priority, and it’s fantastic to know you had such a smooth experience. We’re always here to support you as you continue your skincare journey! 💗
I used this for the second time...
I used this for the second time, after a lag time of three weeks between uses. I wanted to do it after two weeks, but because of travel and houseguests wasn't able to. The day, after using it, both times, my skin definitely looked fuller, plumper, and more hydrated. And now three days after last using it, my skin still looks better.
I did buy three sets, so I have enough to use six times. I hope I see even better improvement every time I use it.
November 10, 2024
Unprompted review
Reply from Rome MD
Hi Marcia,
It’s great to hear that you’re already seeing such noticeable improvements after just your second use! It sounds like the product is working wonders, leaving your skin plumper, fuller, and more hydrated, even lasting a few days after each use. It’s fantastic that you’re set for more treatments and can’t wait to see the results with continued use.
Your dedication to sticking with the product will surely bring even more impressive results over time. Keep enjoying the journey to healthier skin!✨
Product leaves my face softer
I’ve tried two treatments of Rome MD. The process was painless and and made my face softer immediately afterwards. I’m wondering what else I can do. I would be starting my third treatment if I purchased more.
November 4, 2024
Unprompted review
Reply from Rome MD
Hi Carolanne,
Thanks for sharing your experience with us! It’s awesome to hear that your face felt softer after just two treatments. You’re on the right track, and the results are already showing!
If you're on for more treatments, remember consistency is key! Using the product as recommended will keep the benefits going strong. Keep it up, and let the results continue to impress you.🌟
It really works!
I've literally spent a couple thousand dollars on several other beauty products & they all failed. After using Rome MD after the first application, I noticed a difference! My skin felt great & looked firmer around my eyes & mouth! This is the best product ever! I now have faith again to look my age or younger, instead of looking 20 years older! Thanks Rome MD!
November 6, 2024
Unprompted review
Reply from Rome MD
Hi Mary!
Wow, we're so happy to hear your amazing results after using Rome MD! It's truly inspiring to know that after spending on other products, you found something that made an immediate difference for you. The firmness around your eyes and mouth after just one use is exactly what we aim for!
Your renewed confidence means the world to us, and we’re so glad to be part of your journey. Keep up the great work, and we’re excited to see how your skin continues to improve over time! ✨
Fast answer😁
November 5, 2024
Unprompted review
Reply from Rome MD
Hi Christiane,
We’re glad you reached out and are pleased to hear that you received a quick response! Our team is here to make sure you have the best experience possible. Anytime you need us, just let us know—we’re here for you! 💕
Very personal and very pleasant
Very personal and very pleasant. Helped me through out the process and was wonderful support.
November 8, 2024
Unprompted review
Reply from Rome MD
Hi Janet!
I’m so glad to hear you had a great experience with our team! It's wonderful that you felt supported throughout the process—we always aim to make sure you feel confident and cared for every step of the way.
Your feedback truly means a lot to us. Should you need any more help or have questions as you continue, don't hesitate to reach out. We're here to keep your journey smooth and satisfying! ✨
The support personal were very friendly…
The support personal were very friendly and a helpful. They responded to me immediately and quickly took care of my issue. Thank you!
November 6, 2024
Unprompted review
Reply from Rome MD
Hi Mary!
It’s wonderful to hear that our support team made a positive impression! We’re so glad they were able to assist you promptly and effectively. It’s truly our goal to make sure every customer feels supported and valued. If you ever need anything else, just let us know—we’re always here for you!✨
Customer service success
Aga took such find care of me with rapid and solution driven service. I am deeply appreciative of her!
November 7, 2024
Unprompted review
Reply from Rome MD
Hi Jennifer,
It’s so great to hear about your experience with Aga’s care and quick, solution-focused support! We’re delighted that he made a meaningful difference for you.
Your appreciation means a lot to us, and we’re here whenever you need anything—always ready to help! 💕
It's been a tremendous difference
It's been a tremendous difference! Will order again! I have felt I have aged and had permanent eyebrows touching after losing my husband/ grief! I have seen many fine lines and saggy skin disappear!! Without a doubt order it!
October 19, 2024
Unprompted review
Reply from Rome MD
Hi Alanna,
It’s wonderful to hear about the positive changes you’ve experienced! We're so glad the product has made such a tremendous difference in your skin, especially in addressing those fine lines and saggy skin. It’s amazing that it’s helping you feel more confident again, and we’re excited for you to continue seeing results.
Feel free to reach out if you ever need more guidance along the way. Keep up the great work, and enjoy the journey to even smoother, more youthful skin!😍
I had an issue getting the cap off/ …
I had an issue getting the cap off/ But the Help Desk was very helpful instructing me how to get it off easily & quickly.
October 13, 2024
Unprompted review
Reply from Rome MD
Hi Mikelle,
I’m so glad our Help Desk was able to assist you quickly! It’s great to hear that they helped you resolve the issue with the cap.
If you ever need more assistance or have any other questions, don't hesitate to reach out. Enjoy your journey to smoother, more youthful skin! ✨
RomeMD has great Customer Services employees
I had tried on several occasions through email to get return instructions as the product did not agree with my skin. I finally received an email from Aga who was willing to go above and beyond to meet my expectations.
November 3, 2024
Unprompted review
Reply from Rome MD
Hi Cheryl!
Thank you for sharing your experience with us. We're so glad that Aga was able to assist you and meet your expectations, going above and beyond to ensure you had the support you needed. Your satisfaction is important to us, and we’re happy to have been able to help! ✨
Placing an order was simple
Placing an order was simple and I received my product when they told me it would be delivered. That goes a long way in my book!! The customer service department are friendly & keep in touch with you making sure you are happy with their product and not trying to push you into buying more of their products.
October 28, 2024
Unprompted review
Reply from Rome MD
Hi Ginger!
Your feedback means a lot to us! It’s great to know that the process was simple and that your product arrived on time. Reliable delivery is so important, and we’re happy it made a difference for you.
Our customer service team prides itself on being helpful and approachable, and it's fantastic to hear they made you feel supported without any pressure. Enjoy your product, and here’s to many more happy experiences ahead! ✨
Improvement After Just 2 Treatments
Now that I have the technique down, it really does take only a few minutes. I'm not seeing drastic changes, but little improvements. I have been documenting my progress with photos, so after I do the 3rd treatment this week, I know I'll see the difference from the Before photo. I think I'll still need some help from the dermatologist on my big lines between my brows, but the rest should be looking good!
October 26, 2024
Unprompted review
Reply from Rome MD
Hi Bambi!
What a great update! It’s fantastic to hear that you’ve mastered the technique and can now see those little improvements. Documenting your progress with photos is such a smart idea. After your third treatment, you’ll definitely be able to compare and celebrate your results!
Keep up the great work, and remember, every step counts. Looking forward to hearing about your continued progress!✨
New Life For My Face!
Have been looking for something to give my 64 year old face a boost.....Into my second month using Romemd Face Lifting Serum. So far....AMAZING! The deep lines aren't so deep, dark spots are lighting and the little lines around my mouth are almost gone! Very easy to use, a little uncomfortable at first but quickly used to it. Very excited about the promising results so far!!!
October 28, 2024
Unprompted review
Reply from Rome MD
Hi Kathleen,
We appreciate you sharing your journey with us! It’s wonderful to hear that after two months of using the product, you’re seeing such promising results. It’s fantastic that the deep lines are less noticeable, the dark spots are fading, and the fine lines around your mouth are almost gone—what a remarkable transformation!
It’s great that you found the application easy to use, and that any initial discomfort quickly faded. Your excitement about the promising results is contagious, and we can't wait to see how your skin continues to transform.
Enjoy every step of the way to radiant skin! ✨
My skin looks so much better and tighter
October 22, 2024
Unprompted review
Reply from Rome MD
Hi Debra,
Thank you for taking the time to share your thoughts! We're thrilled to hear that your skin looks better and feels tighter—this is exactly the kind of result we aim for with our products!
Your satisfaction is incredibly important to us, and it’s wonderful to know you’re experiencing such positive changes. If you have any questions or need tips to enhance your routine further, we’re here to help! Keep enjoying your amazing skin transformation! ✨
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