Ron Smith & Co Ltd. - Worcester Reviews 314

Very helpful and friendly sales and parts staff

I ordered a Strimmer. It was the best price on the net. I had an email saying that due to the volume of orders, dispatches had been unavoidably delayed.
I phoned to either cancel or speed up the order because I was going away for the weekend on Friday and the Strimmer could potentially be sitting on my doorstep in the rain for 4 days. I phoned on Tuesday.

Whoever I spoke to was amazing. He went out of his way to ensure that dispatches were aware, it was given priority and would be sent the following morning by Fed Ex and arrive the day after on Thursday. It did. I was really impressed with the personal service I received. Thankyou

Excellent service. My new lawn mower was delivered full of oil and petrol and ready to go.

Thank you

Having ordered what I wanted, I had follow up emails at every stage, so I knew when to expect the delivery. It helped me organise around the delivery. Just what I needed.

Excellent Service, prompt Service.

Good advice and the order and installation of the robot mower was well organised.

Used this company because of good Trust Pilot responses. Sadly our experience less than favourable. Strimmer purchased 7 March 2026 with initial delivery date given as 12 March. Nothing on FedEx web site so called R Smith who stated 'being packed today' will be with you tomorrow - 13th. Nothing. Phoned again then some progress as 'Sam' got hold of the situation and investigated - came back and said strimmer still in warehouse had been overlooked, 'don't know why' - not been picked up. He would make sure it went out on Friday 13th but no weekend deliveries so get it on Monday 16th. Just arrived at 13.28pm. What a disappointing saga.

When I visited Ron Smiths Anthony was extremely knowledgeable when advising me on a new robotic mower and Ben, the engineer, who came to set it up was very professional and extremely helpful & kind. Many thanks to you both.

Friendly, expert advice and very competent installation

Very quick delivery and easy transaction. Well packaged

Dealt with my enquiry professionally, got back to me the same day and explained when delivery would be and product arrived in that time span. Good service.

Easy purchase and payment. Simple process of ordering. Good communication from ordering to receiving item. Very efficient, very pleased overall. I would recommend this company.

Absolutely brilliant service from initial contact to purchase and installation. Demonstrated flexibility around installation in stages and really went the extra mile to ensure i was happy with the product and its installation

The professionalise of Ian & AJ, knowledge and service excellent.

Staff at the shop were extremely helpful and friendly. Ordering online was easy and delivery was on time

So far very pleased with the complete process, from initial enquiry to survey, ordering, product delivery and set up.

All done within a few days of initial contract. Very impressed.

Clear information about the machinery, on the telephone and when to expect delivery - which was actually a day earlier than the expected day. So Ron Smith seems a very good firm. However, Fed Ex was disappointing: we couldn't actually track the delivery in real time on line, delivery was made on a showery day, and the package left outside, not under cover, so it became wet. It seems that the FedEx driver didn't bother to come up the steps to ring the front door bell, so we didn't know that machine had arrived and couldn't put it under cover.

I found the staff member I spoke to extremely helpful and informative.

Buying and delivery were straightforward. When we discovered we had purchased spare wheels unnecessarily, they responded quickly and without fuss. Companies prove themselves when things go wrong and Ron Smith definitely stepped up to the mark.