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Ron Smith & Co Ltd. - Worcester Reviews 314

TrustScore 5 out of 5

4.9

Newtown Road 4, WR5 1HF Worcester, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Easy service everything on time However when l phoned to see what chain l needed as a replacement the person who answered was totally rude he told me he doesn’t deal with that hung up and put me on... See more

Company replied

Rated 5 out of 5 stars

I have to say that the X450 (Alfred - Batman’s butler) is all it was rumored to be. It really is plug and play meaning the auto mapping function is well thought out with no need to adjust anything on... See more

Rated 5 out of 5 stars

I wanted to replace my Stihl robot mowers with Husqvarna. Anthony from Ron Smiths came out to advise and installed a new 430V Nero. It is so much better than the old machine. It was an excellent servi... See more

Company replied

Rated 5 out of 5 stars

We had placed an order, but didn't realise the item we ordered needed two batteries in order to function properly. Ron Smith & Co Ltd emailed us immediately to let us know and ask how we wished to pr... See more

Company replied


Company details

  1. Lawn Mower Store
  2. Garden Center
  3. Landscaping Supply Store
  4. Lawn Mower Repair Service
  5. Machine Repair Service
  6. Machine Shop

Written by the company

We’re proud to have been crowned Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards in December. Welcome to Ron Smith & Co., a name that has become synonymous with excellence in garden and estate machinery since our establishment in 1967. Founded by the visionary Ron Smith, our company has grown from a humble beginning into a leading specialist, dedicated to providing top-quality garden and estate machinery to both domestic and professional end-users. Our journey is one of passion, innovation, and commitment to the community we serve. Starting in 1967, Ron Smith envisioned a company that not only supplied the best in garden machinery but also supported its customers with exceptional repair, servicing, and an extensive spare parts department. Over the decades, we’ve grown significantly, yet our core values and dedication to quality have remained unchanged. This enduring commitment to excellence is a testament to Ron’s vision and has been meticulously preserved and built upon by his son, Mark, who runs the business today. Our product range includes a wide variety of garden and estate machinery suited for every need and task. From lawnmowers and leaf blowers to more specialised equipment like robotic mowers, we’re proud to be the main dealer for all the top brands in the industry. Our commitment to quality ensures that each product we sell stands up to the demands of both domestic gardens and professional estates. Sales: Explore our extensive range of machinery in our Worcester and Hereford showrooms or browse our selection online at www.ronsmith.co.uk for delivery across Great Britain. Repairs and Service: Our expert team provides comprehensive repair and servicing options, ensuring your equipment remains in peak condition. Spare Parts: With an extensive spare parts department, we make it easy to find the right components for your machinery. Robotic Mower Specialists: Our dedicated robotic mower team is at the forefront of automated garden care, offering cutting-edge solutions for effortless lawn maintenance. At Ron Smith & Co., we believe in more than just selling products; we’re dedicated to providing solutions that enhance the beauty and productivity of your gardens and estates. Our experienced team is always ready to offer expert advice, tailored recommendations, and exceptional after-sales support. As we continue to grow and evolve, our mission remains the same: to serve our customers with integrity, quality, and a commitment to excellence. Whether you’re shopping in our showrooms or online, we’re here to ensure you receive the best possible experience. Join us on this journey, and let Ron Smith & Co. be your partner in achieving beautiful and thriving outdoor spaces.


Contact info

  • Newtown Road 4, WR5 1HF, Worcester, England, United Kingdom

  • 01905738800

4.9

Excellent

TrustScore 5 out of 5

314 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very helpful

September 11, 2025
Ron Smith & Co Ltd. - Worcester logo

Reply from Ron Smith & Co Ltd. - Worcester

Thank you for your review. We’re glad you found our team helpful.

Rated 1 out of 5 stars

Items wasn’t ready to click and collect

Items wasn’t ready to click and collect
.
Men seemed vague
Then they decided to help and one was BRILLIENT at them helping me

September 1, 2025
Ron Smith & Co Ltd. - Worcester logo

Reply from Ron Smith & Co Ltd. - Worcester

We're disappointed to read your review.

We’re sorry your order wasn’t quite ready when you arrived. As mentioned during checkout, we always contact customers once their order is prepared for collection, usually within 24 hours (Monday–Friday). On this occasion, you came in before receiving that confirmation, which caused some initial confusion.

It’s great to hear our team could sort everything out for you in store.

Rated 5 out of 5 stars

Excellent

Very fast delivery and great product
Thanks.

August 26, 2025
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you, Michael.

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable and supportive staff who answered any queries I had.

August 22, 2025
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you, Stephen.

Rated 5 out of 5 stars

Very helpful sales staff who readily…

Very helpful sales staff who readily arranged for a specialist to carry out a survey of my lawn and provide a quotation for an Automower.

August 19, 2025
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for your review.

Rated 5 out of 5 stars

Excellent Lawn Mower

I was looking for a lightweight lawnmower to cut our back grass to replace a much heavier petrol mower which I was finding difficult to manage. From the write-ups on the website I was able to identify a machine to meet my needs. I have just used it and it measured up to my expectations.

August 1, 2025
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for taking the time to leave us a review, Steve.

Rated 5 out of 5 stars

Great service

Second time ordering from this company. Excellent communication and delivery time.

July 21, 2025
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you.

Rated 5 out of 5 stars

The whole process from beginning to end…

The whole process from beginning to end was done in a very professional manner . We can’t rate the installers highly enough . We would definitely recommend using Ron Smith .

July 15, 2025
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for your review.

Rated 5 out of 5 stars

Excellent

Great product fast delivery would use again

June 18, 2025
Ron Smith & Co Ltd. - Worcester logo

Reply from Ron Smith & Co Ltd. - Worcester

Thank you, Mark.

Rated 5 out of 5 stars

Ordered a mower online arranged to…

Ordered a mower online arranged to collect the mower from the shop in Worcester. As it was easier than having it delivered. I was contacted by email and phone to tell me my mower was available for collection. I arrived at the shop expecting to collect the mower in a box. To my surprise the mower had been assembled, checked, and even enough fuel to mow the lawn. Hats off to Ron Smith.

May 16, 2025
Unprompted review
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for taking the time to leave us a review, Mark, we really appreciate it.

Rated 5 out of 5 stars

Easy ordering online and collected really easily.

Bit of a problem with click and collect but nothing to moan about. Probably my fault for being too early. Had to pop only 1minute away to the main warehouse. Shop would have been happy to go and get it anyway. Guys at warehouse very kindly loaded up my car for me.

April 29, 2025
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for taking the time to leave us a review.

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