Ron Smith & Co Ltd. - Worcester Reviews 314

I had a robot lawn mower installed; from the initial enquiry to the working installation everything went smoothly. The installer was efficient, knowledgeable and helpful. Very happy with the entire process.

Great customer service. I ordered a toy strimmer for my grandson but didn’t realise it was on back order until September. I phoned the store and the gentleman was so helpful. I was immediately offered a refund or an alternative product. Fortunately there was another type of strimmer in stock so my order was amended. The order was dispatched that day and has now arrived! The gentleman also popped in some key rings which was very kind. Highly recommend!

Great product range and great service!

Easy to order on line and rapid delivery in 2 days. Order packed very securely.

A telephone conversation confirmed the company had the mower I wanted. It arrived in good time and I was kept updated regarding delivery.

Very helpful operator in spite of the pouring rain! The machine is working well.

Easy to order via website.
Clear and precise details on site.

Responsive ie email confirmations re order, despatch, invoice. Fast turnaround & delivery. All a good job, jobbed!

I contacted Ron smith to collect and service my Husqvarna ride on mower. I also mentioned the rear idler pulley would need changing. Ron Smith quoted £132 to collect and deliver the mower and £300 for the service. Four days after collecting the mower a woman from Ron Smit phoned me to say that their mechanic and inspected the mower and found a number of issues including belts, spindle bearings deck wheel bearings, gear box oil. She told me the cost of rectifying the faults they had identified would be £1384.22. They had not carried out any of the work I had asked them to. I immediately advised Ron Smith I did not want them to carry out any work and that they should return the mower to me. I saw this estimate they provided as a sordid and squalid attempt to extract as much money from me as possible. The woman at Ron Smith had the brass neck to tell me they would charge me £72 for the estimate, an estimate I did not ask them to provide or authorise them to undertake. Ron Smith see me as a cash cow to milk for as much money as they possible thought they could get away with. Ron Smith has no credibility with me and I will never entrust hem with any work in the future. Beware.

Very helpful got exactly what I wanted
Quick and easy straight forward no messing.

Excellent web site I could see what I needed , order went in and I received my goods 4 days later. Thank you.

They were very helpful, polite and professional both in person and on the phone.
My mower was delivered the next day fully assembled and clearly explained how to use..brilliant service and refreshing

Excellent efficient service

Patient and helpful staff helped me order on line.

Excellent service as always, good advice given on product required and obtained at a good price. Wouldn’t go anywhere else for garden machinery. Always friendly and helpful and have never been disappointed.