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Ron Smith & Co Ltd. - Worcester Reviews 314

TrustScore 5 out of 5

4.9

Newtown Road 4, WR5 1HF Worcester, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Easy service everything on time However when l phoned to see what chain l needed as a replacement the person who answered was totally rude he told me he doesn’t deal with that hung up and put me on... See more

Company replied

Rated 5 out of 5 stars

I have to say that the X450 (Alfred - Batman’s butler) is all it was rumored to be. It really is plug and play meaning the auto mapping function is well thought out with no need to adjust anything on... See more

Rated 5 out of 5 stars

I wanted to replace my Stihl robot mowers with Husqvarna. Anthony from Ron Smiths came out to advise and installed a new 430V Nero. It is so much better than the old machine. It was an excellent servi... See more

Company replied

Rated 5 out of 5 stars

We had placed an order, but didn't realise the item we ordered needed two batteries in order to function properly. Ron Smith & Co Ltd emailed us immediately to let us know and ask how we wished to pr... See more

Company replied


Company details

  1. Lawn Mower Store
  2. Garden Center
  3. Landscaping Supply Store
  4. Lawn Mower Repair Service
  5. Machine Repair Service
  6. Machine Shop

Written by the company

We’re proud to have been crowned Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards in December. Welcome to Ron Smith & Co., a name that has become synonymous with excellence in garden and estate machinery since our establishment in 1967. Founded by the visionary Ron Smith, our company has grown from a humble beginning into a leading specialist, dedicated to providing top-quality garden and estate machinery to both domestic and professional end-users. Our journey is one of passion, innovation, and commitment to the community we serve. Starting in 1967, Ron Smith envisioned a company that not only supplied the best in garden machinery but also supported its customers with exceptional repair, servicing, and an extensive spare parts department. Over the decades, we’ve grown significantly, yet our core values and dedication to quality have remained unchanged. This enduring commitment to excellence is a testament to Ron’s vision and has been meticulously preserved and built upon by his son, Mark, who runs the business today. Our product range includes a wide variety of garden and estate machinery suited for every need and task. From lawnmowers and leaf blowers to more specialised equipment like robotic mowers, we’re proud to be the main dealer for all the top brands in the industry. Our commitment to quality ensures that each product we sell stands up to the demands of both domestic gardens and professional estates. Sales: Explore our extensive range of machinery in our Worcester and Hereford showrooms or browse our selection online at www.ronsmith.co.uk for delivery across Great Britain. Repairs and Service: Our expert team provides comprehensive repair and servicing options, ensuring your equipment remains in peak condition. Spare Parts: With an extensive spare parts department, we make it easy to find the right components for your machinery. Robotic Mower Specialists: Our dedicated robotic mower team is at the forefront of automated garden care, offering cutting-edge solutions for effortless lawn maintenance. At Ron Smith & Co., we believe in more than just selling products; we’re dedicated to providing solutions that enhance the beauty and productivity of your gardens and estates. Our experienced team is always ready to offer expert advice, tailored recommendations, and exceptional after-sales support. As we continue to grow and evolve, our mission remains the same: to serve our customers with integrity, quality, and a commitment to excellence. Whether you’re shopping in our showrooms or online, we’re here to ensure you receive the best possible experience. Join us on this journey, and let Ron Smith & Co. be your partner in achieving beautiful and thriving outdoor spaces.


Contact info

  • Newtown Road 4, WR5 1HF, Worcester, England, United Kingdom

  • 01905738800

4.9

Excellent

TrustScore 5 out of 5

314 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very helpful service.

Very helpful man on the phone.

The order was processed promptly and delivered sooner than expected.

October 13, 2023
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you, Greta.

Rated 4 out of 5 stars

Click and collect

Click and collect good communication from Rob Manton prior and purchase.

October 27, 2023
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you, Patrick. We have shared your feedback with Rob personally.

Rated 5 out of 5 stars

Excellent Customer Service

Ian Morgan, who surveyed and installed my robotic mower, was excellent. He was knowledgeable, helpful and gave honest advice. The installation was tidy, with a minimum of fuss and inconvenience and he was happy to spend time explaining how to operate the mower.

October 9, 2023
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for taking the time to leave a 5* review. We have shared your feedback with Ian personally.

Rated 5 out of 5 stars

Good flexible and thorough service.

I was pleased with the co-operation and ability to adapt to an addition made to the order and ship this at the same time as original order. The tools were clearly checked and thoroughly packed with reinforcements to the original boxes in order to keep the equipment safe in transit.

October 6, 2023
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

New Robotic mower

The onsite team were incredibly helpful and informative with no hard sell. They completed the installation quickly, despite our difficult terrain, and had our new mower up and running by the end of the day.

October 3, 2023
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Great Service

Great Service

I was kept updated on progress with my order from placement to delivery.
Having used the mower was very impressed.

September 24, 2023
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you.

Rated 5 out of 5 stars

Easy Sale

I needed to cancel the delivery and to collect in person. This was no problem for them, and they happily helped to load the machine into my car.

August 31, 2023
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for your review.

Rated 5 out of 5 stars

Absolutely incredible company

Absolutely incredible company. I couldn’t be more pleased with my Husqvarna Robot Automower and the service I’ve received. The knowledge and honesty of these guys is outstanding. They genuinely just want to advise you on what Is the best product for your needs. Ian installed my robot. He turned up when he said he was going to, did a really neat install and explained everything to me thoroughly when he finished. Absolutely faultless. I will always use this company now for my garden needs and recommend that anyone reading this does the same!

September 1, 2023
Unprompted review
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for your review.

Rated 5 out of 5 stars

Reliable helpful

Reliable helpful. Really pleased with service given to me

July 30, 2023
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for your review.

Rated 5 out of 5 stars

It all worked

It all worked - the machine arrived as promised.

July 28, 2023
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for your review.

Rated 5 out of 5 stars

Reassuring and professional

Ian was friendly,
polite and extremely professional and gave us confidence. He explained things very well and was a reassuring presence when fitting the robot mower. He was an excellent ambassador for his company and I can't rate him highly enough.

July 25, 2023
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for your review. We have shared your comments with Ian personally.

Rated 5 out of 5 stars

Great service and price…

Surveying and then fitting a Huskvana automower. Perfect service at a very competitive price. Strongly recommended

June 18, 2023
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Reply from Ron Smith & Co Ltd. - Worcester

Thank you for taking the time to leave us a review.

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