Even though I’m based in Scotland and Roofmaker are around five hours away, Stella was brilliant at arranging a visit as quickly as possible. The motor had worked perfectly for almost 10 years before... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had three skylights fitted just over 12 months ago one of which was powered by a motor to enable it to open. We have had a few issues with the control panel and rain sensor which have had to be rep... See more
I would like to thank Abbs Jamal for his patient guidance while arranging four roof lights for my attic extension. Abbs always answers his phone quickly, is very well informed on all aspects... See more
Stella was extremely helpful and gave me plenty of options when my glass shattered after a roof tile fell onto it. I’d already been concerned about heat build-up in the summer, and Stella explained th... See more
Company details
Written by the company
Roof Maker design, manufacture and supply world class rooflights. Our unique, patented suite of products deliver the sleek innovation, quality and durability to transform your bold vision into breathtaking reality.
Contact info
1 Pinfold Road Thurmaston , LE4 8AS, Leicester , United Kingdom
- 0116 269 6297
- sales@roof-maker.co.uk
- roof-maker.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Very Poor After Service
• Initially contacted Roof-Maker on the 8th July, and was advised to send an email with my concerns regarding one of two hinged and powered rooflight units that had faulted
• No return call or email so spoke again to someone on the 9th July (Taylor Dalby) who requested further detail and some pictures for access and a video of the fault which was uploaded onto your Whatsapp number (07384 114558) and was advised someone would get back to me.
• No return call or email so called again on the 11th July and spoke again to Taylor and once again uploaded the information on both email and WhatsApp, and was advised that someone would come back to me.
• No return call or email so called again on the morning of 15th July and was advised unfortunately that Taylor was away for a week but this time spoke to Reece and once again was advised that someone would come back to me.
• No return call or email so called again later in the afternoon of the same day and again spoke with Reece who after leaving us on hold for 17 minutes advised me that Emma the Service Manager would get back to me……
• Was subsequently requested to provide proof of purchase which I did on the 21st July with a further email to Emma and again Whatsapp with the video evidence of the fault and then followed up with a further call on the 23rd which having been left on hold for over 25 minutes I basically gave up.
• Emailed again to Emma from Customer Services on the 24th and still no response or further forward.
Disappointing to say the least for a business of this size and proportion, however I’m sure they’ll “get back to me” at some point this year. Buyers beware...
July 8, 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Vince, I am really sorry to hear that your experience with dealing with Roof Maker has been such a negative one. Can I please ask you to send me the full details and I will look into your issue straight away. My name is Andy Jones and I am the Sales and Marketing Director for Roof Maker, if you could send me your details on sales@roof-maker.co.uk I will call you back directly. Kind regards Andy
Reza followed up on a speculative…
Reza followed up on a speculative quote. He was quick to answer my questions, provide a quote and get the order sorted. Since ordering Reza has proved helpful providing documents that I needed for install. Would recommend.
July 18, 2025
Unprompted review
Reply from Roof Maker Ltd
Hi John,
Thank you very much for your 5-star review and kind words. We're delighted to hear that Reza followed up promptly on your speculative quote and was quick to answer your questions, provide a competitive quote, and get your order sorted efficiently.
At Roof Maker, we’re committed to delivering excellent customer service, and it’s fantastic to hear that Reza has continued to be helpful by providing the documents you needed for install. Your recommendation means a great deal to us.
Thanks again for choosing Roof Maker – we really appreciate your support!
Kind regards
Roof Maker
Replacement of motor for a Luxlite roof light
We had a problem with the motor on a Luxlite roof light we had fitted earlier this year. I emailed Customer Services with details of the issue together with a video showing the fault.
I telephoned the Customer Service team yesterday morning to follow up and spoke to Emma. Her helpfulness and speediness in arranging a call out to fix the fault was incredible! The equally friendly and helpful team of two arrived first thing this morning and replaced the motor. Outstanding service! Thank you!
July 17, 2025
Unprompted review
Reply from Roof Maker Ltd
Hi Trish,
Thank you so much for your 5-star review and for sharing your experience. We're sorry to hear you had an issue with the motor on your Luxlite rooflight, but we're delighted that our Customer Service team – especially Emma – was able to resolve things quickly and efficiently for you.
At Roof Maker, we pride ourselves on outstanding service, clear communication, and fast response times. It's great to hear that Emma’s helpfulness and speed in arranging a call-out, along with the friendly and professional work from our engineers, left such a positive impression.
We really appreciate your feedback and thank you for choosing Roof Maker!
Kind regards
Roof Maker
Adam was brilliant
Adam was brilliant, knowledgeable, prompt, helpful 100%
Thank you Adam, this is work in progress so please don't expect to hear from me at the present.
July 16, 2025
Unprompted review
Reply from Roof Maker Ltd
Hi David,
Thank you so much for your kind words and 5-star review. We're thrilled to hear that Adam was brilliant, knowledgeable, prompt, and helpful – exactly the high standard of service we aim to deliver at Roof Maker.
We completely understand that your project is a work in progress, and we appreciate you taking the time to share your feedback at this stage. If you need anything further down the line, Adam and the rest of the team will be more than happy to assist.
Thanks again for choosing Roof Maker!
Kind regards
Roof Maker
Sky-Blinds
Sky-Blinds
Are an awesome company, very knowledgeable and nothing is too much of a problem specially Scott and Stella will always recommend this company 10 out of 10 service
July 16, 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Rory,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our Group company, Sky-Blinds to be an awesome company, and that Scott and Stella provided such knowledgeable, helpful service throughout your experience.
At Roof Maker/Sky-Blind, we believe nothing should ever be too much trouble for our customers, and it's wonderful to hear that Scott and Stella reflected that in the service you received. A 10 out of 10 recommendation means the world to us – thank you!
We truly appreciate your support and look forward to helping you again in the future.
Kind regards
Roof Maker / Sky-Blind
Very helpful
We spoke with Raza who was polite and very thorough with his explanation of the product we wanted.
We hope the delivery and roof skylights live up to the service we have received so far.
July 11, 2025
Unprompted review
Reply from Roof Maker Ltd
Hi Dionne,
Thank you for taking the time to leave us such a positive review. We're so pleased to hear that Raza was polite and thorough in explaining the roof skylight product you were interested in – we always aim to provide clear, knowledgeable support from the very first conversation.
We truly appreciate your kind words about the service you've received so far, and we're confident that your delivery and skylights will live up to your expectations. If you have any questions or need further assistance along the way, please don’t hesitate to get in touch.
Thanks again for choosing Roof Maker!
Kind regards
Roof Maker
Reza…
The salesman Reza was polite and thorough in his explanation and help regarding the best product for me. He was able to annswer all my questions and gave me every confidence that I was buying a fully guaranteed quality product.
July 9, 2025
Unprompted review
Reply from Roof Maker Ltd
Hi Judi,
Thank you very much for your 5-star review and kind feedback. We're delighted to hear that Reza was polite, thorough, and able to guide you clearly in finding the best product for your needs.
At Roof Maker, we pride ourselves on offering expert advice, outstanding customer service, and high-quality, fully guaranteed rooflight products. It’s fantastic to know that Reza answered all your questions and gave you the confidence to proceed with your purchase.
We truly appreciate your support and look forward to assisting you further if needed.
Kind regards
Roof Maker
Beware
Beware. If you are a layperson ordering online, just beware. These rooflights are INCREDIBLY heavy. Mine, just 750x900, are >70 kg each. They are nothing like ordinary veluxes. You simply cannot order one of these online and expect to be able to fit it simply and without hassle. My extremely experienced roofers were astonished by the weight. Our project is in the extension of a Victorian house and the roofers have said that the timbers would have to be replaced with stronger ones to support the weight. And high spec lead is needed for flashing (not provided) adding to the weight. I realise that I have been extremely stupid not thinking this through better beforehand but I spoke to two of the Roofmaker 'advisers' before I bought, who assured me that installation would be a doddle and not mentioning any potential issues to do with weight or the structural integrity needed to support these things. I'm now having to buy two Veluxes to replace these ... and I've wasted £2000 since Roofmaker will not take their rooflights back, basically just arguing 'buyer beware'. I'm sure they are good quality (they ought to be for the price), but I just don't want other people to make the same stupid mistake that I have in not appreciating what they are buying here.
July 9, 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Gary,
Thank you for your detailed feedback. We’re truly sorry to hear that your experience with our rooflights hasn’t met your expectations, and we completely understand your frustration regarding challenges you've faced.
Our rooflights are constructed using high-performance, thermally efficient materials designed to meet stringent modern building standards — which can depending on size and specification make them heavier than some traditional off-the-shelf rooflights. However, we would like to clarify that on average, our rooflights are not significantly heavier than competitor products and fall within the normal weight bandings you would expect for high-quality, architectural-grade rooflights. This can certainly be a surprise if you’re not familiar with these types of specialist products, and we agree that it’s important this is made clear to all customers, especially those ordering online or working on domestic extension projects like yours. However, as part of our internal processes we ensure that at the time of ordering our products, we fully highlight the implications around weight, support, and installation requirements.
Our Managing Director has undertaken a thorough internal review of this specific situation, including the telephone conversations and email correspondence you referenced. The outcome of this review confirmed that the relevant sales agent has been fully transparent throughout the entire process at the time of ordering regarding the specification, size, weight and installation process. This included arranging for our technical team to speak directly with your builder to assist with installation by going through the product installation guide with them — all aimed at supporting your project as much as possible.
While our returns policy follows standard terms for bespoke, made-to-order products, we regret any disappointment caused and are committed to making sure our processes and product information clearer for all customers going forward.
We truly appreciate you taking the time to leave such an honest review — it helps us improve both our service and how we support customers through every stage of their project.
Best regards,
Roof Maker
ordering was easy and reasonably priced aswell
Reza was not only charming and professional , he made the whole experience enjoyable .
I will be back to join and this company again for sure .
July 4, 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Martyn,
Thank you for taking the time to share such a fantastic review!
We’re absolutely delighted to hear that Reza’s professionalism and charming approach made your experience with Roof Maker so enjoyable. Providing an outstanding customer experience is something we take great pride in, and it's always rewarding to know when a member of our team delivers just that.
Your kind words are a real boost to the team, and your intention to return is the highest compliment we could receive. Your loyalty, satisfaction, and recommendation mean a great deal to us.
We look forward to welcoming you back again soon!
Kind regards
Roof Maker
Good product, poor and chaotic customer service
Been waiting almost a year for the blinds to go on my two large roof lanterns -all paid for. Called and been promised multiple times that they are coming and no one turns up. Finally they got to grips with this. The roof lanterns were great -but the product is let down by chaotic central admin and customer service.
July 3, 2025
Unprompted review
Reply from Roof Maker Ltd
Hi Clare,
Thank you for taking the time to share your feedback. We’re very sorry for the delays and frustration you've experienced with your rooflight blinds, especially after such a long wait.
We’re pleased to hear that you're happy with the roof lanterns themselves – we take great pride in the quality and design of our products. However, we completely understand how disappointing it must have been to experience issues with follow-up service.
We want to be transparent and explain that our central admin and customer service teams have recently gone through some personnel changes, and we’ve also undergone a factory relocation. These transitions, while essential for our long-term growth and service improvements, have unfortunately caused temporary disruption and meant that we haven’t been operating to our usual high standards.
We’re now working hard to get everything fully back on track and have taken steps to improve our internal processes and communication so that we can deliver the level of service our customers rightly expect.
Thank you again for your patience and for choosing Roof Maker. Your feedback helps us improve, and we truly value your continued support.
Kind regards
Roof Maker
Great service by Reza throughout…
Great service by Reza throughout ordering process.
July 2, 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Ronnie,
Thank you for your kind words and for taking the time to leave a review.
We’re so pleased to hear that you received great service from Reza throughout the ordering process. At Roof Maker, we’re committed to delivering a smooth and professional customer journey from start to finish, and it’s fantastic to know that Reza provided the level of support and care we strive for.
Your feedback is truly appreciated and helps us continue to deliver the high standards our customers expect. We hope to welcome you back again in the future!
Kind regards
Roof Maker
Poor customer service
Hi, bought 4 roof lights from this company. One of them has been defective, water drops inside the glazing unit and now there is a crack which is developing day by day.
Customer service department does not seem to be working at all. Had to wait for the service engineer to come on site for 6 weeks from original report and now since the visit have been waiting for 2 months for the replacement unit to arrive and to be fitted. Clearly a manufacturing fault.
March 20, 2025
Unprompted review
Reply from Roof Maker Ltd
Hi Ismo,
Thank you for your honest feedback. We sincerely apologise for the frustration and inconvenience you’ve experienced with your roof light and the delay in service.
We understand how important it is to have these issues resolved quickly, and we regret that our response times did not meet the high standards we strive for.
I understand that our Customer Service Manager, Emma Mackay has reached out to you today and is actively working to resolve this for you. We truly appreciate your patience so far and want to restore your confidence in Roof Maker by providing a prompt and thorough resolution.
Thank you for bringing this to our attention, and we hope to resolve this to your full satisfaction soon.
Kind regards
Roof Maker
Reply from Roof Maker Ltd
Dear Davie,
Thank you for your feedback!
We’re proud to provide fast, efficient responses and excellent customer support to ensure a smooth experience every time. Your satisfaction is our priority, and we’re always here to help whenever you need us.
Thanks again for choosing Roof Maker!
Kind regards
Roof Maker
PricesGreat Company communication customer service…
Prices communication customer service is excellent. This company cannot do enough for you to ensure you are satisfied with your products would definitely recommend.
June 16, 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Simon,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found our pricing, communication, and customer service to be excellent — these are core values we pride ourselves on at Roof Maker.
Our team is committed to delivering not just premium-quality products, but also a customer-first experience from start to finish. It means a lot to know that you felt truly supported and satisfied throughout your journey with us.
We greatly appreciate your recommendation, and we’re always here if you need anything in the future. Thank you for choosing Roof Maker!
Kind regards
Roof Maker
great product and pricing
great product and pricing
we had an issue a few years down the line (blown seal due to torque on frame from broken motor), very helpful customer support and got installers in to replace and repair, no difficulties or questions asked. thoroughly recommend.
June 30, 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Philip.
Thank you so much for your kind review!
We’re delighted to hear you’ve been happy with the high-quality product and great value pricing we offer here at Roof Maker. It's our goal to deliver long-lasting performance, so we really appreciate you recognising that—especially a few years down the line.
When you experienced the blown seal caused by torque from a broken motor, we were glad to step in and make things right. Our dedicated customer support team and skilled installers aim to provide a smooth, no-fuss experience, and it's fantastic to hear that everything was handled efficiently with no difficulties or questions asked.
Thank you again for your support and for the strong recommendation. We're proud to stand behind our products and service, and we're always here if you need us in the future.
Kind regards
Roof Maker
Great experience of the phone call
Adam was really helpful and talked through all the various options. He provided a quote immediately.
Really good service
June 27, 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Pat,
Thank you so much for your 5-star review! We're thrilled to hear that you received excellent customer service and that Adam was able to provide you with clear, expert advice while walking you through all the available options. Delivering a quick quote, tailored support, and a seamless experience is exactly what we aim for.
At Roof Maker, we pride ourselves on being responsive, reliable, and customer-focused, ensuring every client receives personalised solutions and top-quality service from start to finish - this is in our DNA. Your feedback is a fantastic reminder that our commitment to transparency, efficiency, and professionalism really makes a difference.
Thanks again for choosing us – we’re always here if you need further assistance or support in the future!
Kind regards
Roof Maker
Good feedback within 15minutes great…
Good feedback within 15minutes great service.
June 23, 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Shaun,
Thank you for your kind words! We're so pleased to hear you received a quick response and found our customer service to be efficient and reliable. Providing fast, responsive, and professional support is a top priority for us, and we're glad we could deliver within 15 minutes!
At Roof Maker, we’re committed to ensuring a seamless, hassle-free experience from enquiry to completion. Your feedback reinforces our dedication to excellent service and customer satisfaction.
Thanks again for your review – we really appreciate your support!
Kind regards
Roof Maker
Helpful efficient service.
Joanna was extremely friendly and helpful discussing and processing my order.
I am looking forward to the delivery and fitting in due course.
June 19, 2025
Unprompted review
Reply from Roof Maker Ltd
Dear Brian,
Thank you so much for your fantastic review! We're thrilled to hear that Joanna provided friendly, helpful, and professional service while discussing and processing your order. At Roof Maker, we pride ourselves on delivering exceptional customer service, personalised support, and a seamless ordering experience from start to finish.
We're delighted you're looking forward to your delivery and fitting – our team is committed to ensuring a smooth, efficient, and stress-free process. If you need anything else in the meantime, please don’t hesitate to reach out.
Thanks again for choosing us – we truly appreciate your support and look forward to exceeding your expectations!
Kind regards
Roof Maker
Call-back
Tili contacted me on an internet-lead follow-up and was informative and empathetic. It's rare to consider a sales call enjoyable, but this was.
...bit of a marketing "love-in" I know, but credit where credit is due 👍🏻
June 16, 2025
Unprompted review
Reply from Roof Maker Ltd
Hi Iain,
Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that your internet-lead follow-up experience with Tillie was both informative and empathetic. It's not every day a sales call gets described as enjoyable, so that truly means a lot!
We totally get the bit about it feeling like a marketing "love-in", but we're firm believers in giving credit where credit is due—and we're glad you are too. 👍🏻
Thanks again for your thoughtful feedback!
Kind regards
Roof Maker
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