Roofing Megastore Reviews 814

The prices and products are fine but thgeir delivery is appalling! Their "trusted delivery partner" lied and let me down over and over.
I asked Roofing Megastore for a refund of carriage charges but have'nt heard back/

I read the reviews giving negative feedback. In particular customer service!
From my experience, I can only be positive.
Great products, well packaged and delivered when they said they would be.
Missing one item (flashing tape) that was quickly resolved and delivered.
Built the canopy for my neighbour and it looks amazing .
So much so, I will be renewing our canopy very soon.
😊👍

Got the goods in the end but spent alot of time emailing and making contact on the phone.Staff helpful when you do get through.

Easy to order online - good amount of information and advice on site to assist ordering the right materials. I was not however emailed re delivery date - I rang as I had not heard anything, to be told it's being delivered today! But...all good, reasonably quick with delivery. Great delivery guy.

Paid just over £2000 for a customers job on 4th March, was advised the delivery would be 10th March , it didn’t arrive until around 5pm on the 12th. I wasn’t there to help with the delivery, the elderly customer was and took the delivery note, unsigned. I started the job Monday 16th, hired a tower scaffold, skip etc. baring in mind this is a big job, I ordered 13 rafter bar kits, and by day 3, realised I only had 8. This is now sorted, but 3 of the 7 roof panels fitted are damaged, all in the same place, with the same dents, not realised until the 18th. Tried the website with pictures but told any damage should be notified within 5 days. I don’t know where the damage occurred, being so identical on 3 panels, maybe a manufacture problem, maybe the delivery? It was very windy when the delivery took place, the customer phoned me to let me know that it was there and I offered to help with the off loading, but the delivery driver said he would be ok on his own. The sheets were nearly 4.5m long and he ended up in the hedge a few times. I’ve had to postpone next weeks job due to not being able to finish this one, I’m told the missing rafter bars/caps will be delivered next week, but I don’t know what day yet and I reckon I’ve got at least 3 days there to complete. So I’ll have an extra week scaffold hire as well. Not very happy.

Excellent product (6m x 2m polycarbonate roofing sheets). Delivered in good time.

Well priced. Well packaged and delivered. Helpful staff when I had a problem (I ordered incorrectly).
Thank you

A roofing sheet was damaged during delivery. As I opened the package later then the companies policy of 48hrs from delivery a refund was denied despite chasing up via customer services.

My order was delivered intact and promptly, with good communication on when it was due.
My only gripe was the £30 fee for delivery, which was more than my order item was worth.

This was a truly awful experience. Like most, I found a product at a cost which was attractive. Went through the checkout process to be greeted with a £150+VAT delivery fee... still the total price was within what I figured could work.

Placed the order and paid the money...

Time went past and no product. Reached out to then to be told that I would need to pay another £150+VAT for delivery from another location.
After some wrangling this was reduced to £70inc VAT and a 3-5 day delivery.
The consignment didn't arrive in five days.
Avoid at all costs

Delivery spot on all materials well packaged. No issues at all and good value

An absolute pleasure to deal with. Helpful customer services and accommodating on arranging delivery with roofing sheets arriving on time and undamaged.

Good communication, product and delivery was on time and everything present and in good order so no complaints here.

Easy ordering process, cut exactly to specification and arrived on schedule. Would recommend to friends and family.

Ordering was easy Communication was good. The one downside was the delivery guy was not very good. Just dumped it up against my wall and was about to disappear. My wife caught him and managed to persuade him to carry it into the house.

Very pleasant

Very easy to find what i wanted and fast delivery

Good price, just it... delivered whenever they decide, no invoice sent, 4 of 5 broken panels arrived, useless customer care, blamed me for damage upon opening. Should read feedbacks before ordered

Great service. Website very useful for estimating materials needed. Items dispatched and delivered quickly. Good selection of roofing materials available and at reasonable prices. Good communication too

Perfect. Arrived on time. Easy to order. Just perfect.