Roofing Megastore Reviews 814

I ordered the wrong size cust service was amazing took back and arranged refund no issues

Easy to order online at a reasonable price. Items were delivered on the day promised in perfect condition and turned out to be a good product easy to fit.

Unfortunately not the best customer service experience, item arrived broken, one of the corrugated sheet was cracked, due the weather in Scotland I wasn’t able to check it when arrived, so I checked after and find out the damage. I reported and now they said I have only two days to report which is a joke.
We have over 3 weeks of bad weather in Scotland.
Well won’t buy again from them.
This is easy to solve but companies makes hard to understand

Clear and comprehensive website that allowed me to select the correct components in the right volume to complete the project. Price is competitive and delivery although delayed during the holiday season was efficient and items were well packaged and arrived in good condition. the instruction video also helped me (DIYer) to do a good job of the installation.

Easy to use ordering platform, the communication was polite and accurate and the goods were delivered professionally and promptly. What more could you need?

Sold me products they didn’t have came a 2 weeks later cost me £200 extra on Scaffollding
Organise the job round what they told me they were going to deliver.

Very easy to use . Easy to order . I had a few tips from the engineer. Updated my order so I knew when the delivery was due and the product was great

Top quality products and excellent delivery

Price point good. Quality of item good. Delivery times unacceptable…. Nearly 2 months from order to delivery. Unfortunately can’t use again.

Items were delivered separately and plastic roofing arrived damaged TWICE. Instead of using a safer carrier they refused to complete my order and partially refunded me. Although my issues were caused by their regular courier they should have done more to complete my order, by using a more competent courier to resend my outstanding item, instead of making me source my missing item from another supplier. Will definitely not be using this company again. I chose not to leave a bad review originally but they have re-prompted me to give a review some 2 month afterwards

This was a no hassle transaction

Poor delivery all items came at different times. Some components were not compatible with other parts. The company was not interested in helping with our problems. We have used this company before but not again.

The plastic slate tile looked fantastic. You would be hard pushed to tell the difference from the real thing esp from real thing on any roof. Easy to work with and all measurements and placing embossed onto the tile. So glad I used these and very quick delivery from order date I was very impressed thank yiy

I need to cancel ordered through ill health after only 2 days of ordering and no one is helping.when i phoned it said store is closed and emailing isnt much better

Customer service is a joke. Wrong colour delivered, replacements not sent. Damage delivery. I've sent a dozen emails and a month later still can't get a complete order that I've paid for. Stay away!

My experience with this company has been entirely unsatisfactory from start to finish. I requested a simple colour change of the fittings approximately 20 minutes after placing my order — a request submitted only after multiple failed attempts to reach anyone by phone or via the online chat, which never connected.

Despite raising this issue almost immediately, the company failed to act on it. This was three days before the scheduled delivery (which the delivery of the fittings did not take place) and four days before I eventually received the incorrect black fittings. The fact that no one within the organisation was apparently able — or willing — to communicate a basic amendment in that timeframe raises serious concerns about their internal processes and overall competence. I'm not surprised they have a low overall review score.

To make matters worse, I was then informed that I would be responsible for the cost of returning the incorrect items, even though the failure occurred on their side. This response is completely unacceptable. While I am within my rights to return the full order for a full refund at my own expense, it should never have been necessary, and it reflects a clear disregard for the customer.

The customer service has been consistently poor, and very dismissive. There was no ownership of the issue, no proactive communication, and no effort made to rectify a situation caused by their own operational shortcomings.

I strongly advise others to consider this experience before placing an order. This level of service is simply not acceptable in any professional business.

As a side comment, the products look good quality, but unpackaged. A few of the roofing sheets had damage on them, but I know that I could cover them when fitting, so I've never mentioned that.

very helpful and informative on products, even when 2 of the 4 sheets ordered were damaged, the speed of turn around (3 days) enable the works to continue to completion in the time slot allocated, ie my sons booked holiday, fantastic service, and the prices beat all others

All good. Easy to use website with helpful estimating tool and installation advice. Delivered on time all intact and helpful driver who unloaded and put materials in a safe place as we couldn’t get to the delivery site in time. We were installing the Corotherm multi wall system replacing an old roof on a lean-to. Very happy with finished result which looks good from inside as well as outside. Did have a faulty roll of Flashband but that was dealt with very quickly and efficiently. Thanks Megastore!!

Avoid. For what I said was an urgent order, it took 12 days to around a dozen emails from me, online chats and several phone calls to get them to provide an invoice, for it end in a bait and switch (they added an massive additional delivery charge which was not part of any previous quote/agreement, despite products remaining the same or less). It took 8 days and a lot of chasing for them to say they would not price match either of the cheaper quotes of which I'd provided them with full details. Extraordinary and hugely disappointing, and a total waste of everyone's time. I ended up having to cancel the order (though they've yet to confirm/acknowledge this). Quite how they're still in business I have no idea.