The box arrived slightly damaged, and I was concerned the gas’s bottle felt light so I emailed and also filled in the online communication form but no response, so I had to phone to get help, so felt... See more
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Review summary
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Sent standard instead of long but still usable also Delivered within 3 days but had to call to find out when. Tha fact I actually spoke to a human was nice tho lol.
Arrived on time. I ordered the wrong size flashing kit . Phoned them and they changed it for the right one before order was dispatched. I would have given them stars but when lorry arrived the driver... See more
So easy to order on line, great products, only downside is delivery. No delivery to the channel isles. (Jersey) Would love to work with this product and company more, but need a more straight for... See more
Company details
Written by the company
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Contact info
Earlsfield Road 276, SW18 3DY, United Kingdom
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4.3
Excellent
2K reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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Arrived on time and well packaged
Arrived on time and well packaged. Items were exactly as described.
August 27, 2026
Great product Terrible service
Brilliant product (E-Slate Low Pitch Plastic Roof Slate 10° Pitch) Unfortunately the product arrived a week later then it should have. I was not notified of a delay in the delivery so I prepared my roof and arranged for leading. Due to the delay, typically is poured down and resulted in some internal flooding. When the delivery arrived, it was missing to packs of tiles resulting in further delays and abortive costs.
May 29, 2026
Unprompted review
Reply from Roofing Outlet
Thank you for your feedback, and I’m pleased to hear you were happy with the E-Slate product itself.
I’m very sorry, however, for the experience you had with the delivery. The order arriving later than expected without any prior notification was clearly frustrating, especially after you had prepared the roof and arranged the works around the expected delivery date.
To then find that two packs of tiles were missing from the delivery only added further inconvenience and delay, and I completely appreciate the knock-on effect this had on your project.
This is not the level of service we aim to provide, and we should have communicated the delay to you much sooner and ensured the order arrived complete.
Please accept my apologies for the disruption and additional costs this caused.
Kind regards,
Harry Miles
Sales Manager
From a mess to a miracle!
Had a product issue which you quickly referred to your supplier, and secured a very positive outcome for myself. No argument, no nonsense...quite the contrary. Pleasure to do business with you and your supplier.
July 20, 2026
Excellent - all round
I placed my Order on Friday and it arrived at 9.10 on the Monday morning. It was expertly wrapped in bubble wrap and very well protected and ordering that 5% extra to cover breakages was unnecessary as all was pristine. Add the good price, and I could not have wished for more. Excellent - all round.
August 24, 2026
Unprompted review
Purchased three velux and flashings
Purchased three velux and flashings, all arrived on time as described! Delivery man called me when he was ten mins away and helped unload
Couldn’t fault the whole process and so very pleased!
August 12, 2026
It was really good and prompted service
August 10, 2026
Great product at very competitive…
Great product at very competitive price, fast delivery excellent service
August 10, 2026
Super helpful team & good stock…
Super helpful when ordering and even more so when I had to return some goods. Harry & team answers all my (sometimes daft) questions. Will use them again!!
July 3, 2026
Customer service ghosts you, invents delivery times – avoid!
Ordered on Sunday. Website clearly promised next-day delivery. I rearranged my entire Tuesday to sit in all day waiting for it. Nothing. Not a single update, not a tracking message that made sense, just radio silence.Phoned this morning. Customer service said they’d look into it and call me back. Waited two hours. Nothing.Phoned a second time. This time the guy promised he would definitely find out when to expect the delivery and would ring me back. He never did.Phoned a third time. Put on hold for ages. Finally someone comes back and tells me delivery will be at 3 o’clock this afternoon. I drop everything, race home, and sit here like an idiot waiting. It’s now 5 pm. Still nothing.Three phone calls. Multiple broken promises to call back. A made-up delivery time. Zero communication. Zero accountability. Absolute joke of a company. Avoid if you value your time or want anything delivered when they say it will be.
August 12, 2026
Unprompted review
Reply from Roofing Outlet
I’m very sorry to read about your experience and can completely understand your frustration.
I can see that you have placed five orders with us, and we genuinely value your custom, which makes it even more disappointing that we let you down on this occasion.
While your order was sent out for next-day delivery, the delivery did not take place as expected. More importantly, the communication afterwards was not good enough. You should not have had to call us repeatedly for an update, and when we said we would call you back, we should have done so.
The delivery time we passed on was based on the information available to us at the time, but unfortunately this proved to be inaccurate and caused you even more inconvenience.
We pride ourselves on providing a much better level of service than this, particularly to returning customers, and on this occasion we clearly fell short. Please accept my apologies for both the delivery delay and the lack of communication surrounding it.
Kind regards,
Harry Miles
Sales Manager
I paid for next day delivery on Friday…
I paid for next day delivery on Friday 7th but not delivered by 7.30pm 11th August, has now delayed the work being completed.
August 7, 2026
Reply from Roofing Outlet
We’re very sorry that your order did not arrive when expected and for the disruption this caused to your work.
Your order was dispatched on a next-day delivery service, however, on this occasion the delivery unfortunately did not take place within the expected timeframe. We completely understand how frustrating this is, particularly when materials are required to keep a job on schedule.
This certainly isn’t the level of service we aim to provide, and we apologise that we were let down on this occasion.
Kind regards,
Harry Miles
Sales Manager
Good collection staff but poor comma
Greatful to the staff who helped load car in South London, but otherwise communication is lacking:
Contact Us -> ignored
Direct email -> ignored
Phoned -> voicemail
July 25, 2026
Reply from Roofing Outlet
Dear Chris,
Thank you for your kind comments about our South London collection staff. We are sorry to hear you felt our communication was lacking. We have checked our records but cannot find any emails, contact-form submissions or voicemail messages linked to your details. Had we received them, we would certainly have responded. Please contact us at harry@roofingoutlet.co.uk with your order number so we can investigate this further.
Thanks
Harry
Would not recommend this company
Would not recommend this company, please go elsewhere.
Paid within the allotted time frame for getting next day delivery ~1 hour to go on the Wednesday and thought £16.99 was expensive but then since it’s a lead welder it’s flammable gas and that it must have to be specially sent/ insured so thought hey it’s alright as long as I do actually get it the next day…
Still haven’t received it at the end of the day Friday and after emailing they weren’t helpful and just said that it’s been delivered when it clearly hasn’t. There has been no communication with DX and trying to go through them for information is pointless so I’ve requested a refund- we’ll see how that goes as I’m sure I’ll end up being out of pocket since I’ll have to send back the thing I’ve not even got.
Two days of waiting for something that I could have gotten cheaper somewhere else and had it ready to work
1star is generous
Edit- bought 6th of august and now on August 26th and still no refund
Not sure that’s how to do business
August 6, 2026
Unprompted review
Reply from Roofing Outlet
We’re sorry for the inconvenience and frustration caused.
The order was dispatched on a next-working-day service, but the courier’s tracking subsequently showed the parcel as delivered. As you advised that it had not been received, the matter had to be investigated with the courier before it could be resolved.
Your refund has now been issued. We appreciate that the investigation took longer than expected and sincerely apologise for the delay.
Great service.
Easy ordering, good communication and prompt delivery. Good product, made levelling of shed base quick and exact.
July 22, 2026
Very helpful and efficient
July 24, 2026
Delivered on the day they said and the…
Delivered on the day they said and the product was perfect
July 23, 2026
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