The box arrived slightly damaged, and I was concerned the gas’s bottle felt light so I emailed and also filled in the online communication form but no response, so I had to phone to get help, so felt... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sent standard instead of long but still usable also Delivered within 3 days but had to call to find out when. Tha fact I actually spoke to a human was nice tho lol.
Arrived on time. I ordered the wrong size flashing kit . Phoned them and they changed it for the right one before order was dispatched. I would have given them stars but when lorry arrived the driver... See more
So easy to order on line, great products, only downside is delivery. No delivery to the channel isles. (Jersey) Would love to work with this product and company more, but need a more straight for... See more
Company details
Written by the company
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Contact info
Earlsfield Road 276, SW18 3DY, United Kingdom
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top roofing
Easy ordering process, flexible options, good advice, and fast delivery. Ideal!
June 27, 2026
We've used The Roofing Outlet many…
We've used The Roofing Outlet many times over the years and have always received excellent service. Their slate is consistently good quality, delivery is always very quick, and the team are friendly, knowledgeable and helpful whenever we have any questions. It's great to deal with a reliable supplier that you can depend on. We wouldn't hesitate to recommend them and will certainly continue using them in the future.
June 26, 2026
I placed an order paid extra delivery…
I placed an order paid extra delivery for my area got a order confirmation then got another email telling me that the order had shipped then another email the same day saying delivered then a follow up email to say sorry we can’t process your order as we don’t have any stock we have refunded you fully I’m just shocked at how shit this company is I strongly advise not to use this company
July 6, 2026
Unprompted review
Reply from Roofing Outlet
Hi David,
We're very sorry to hear about your experience and completely understand your frustration.
Unfortunately, due to a stock discrepancy, we were unable to fulfil your order. Our automated system had already triggered the standard order updates before the stock issue was identified, which resulted in the confusing shipping and delivery notifications you received. We appreciate how frustrating and misleading this must have been.
As soon as the issue came to light, we processed a full refund immediately and contacted you to explain the situation. While we know this doesn't make up for the inconvenience caused, please accept our sincere apologies.
We're continually working to improve our stock accuracy and internal processes to prevent situations like this from happening again. If there's anything further we can do, please don't hesitate to get in touch with us directly.
Kind regards,
Harry
Good value online retailer. Happy with my purchase and delivery time.
Roofing outlet has regularly the best prices on the window products (velux and Fakro) I am after.
Delivery is quick.
Only minor negative is the lack of visibility on order processing between the confirmation and the dispatch directly from manufacturer but since it is quick overall, there is not much to complain about.
June 25, 2026
Product very good delivery not so
June 25, 2026
Amazing service over the decades
June 23, 2026
Excellent service 👏 thank you for a very professional .
On two occasions I have used this company the deliveries received the next day.
June 11, 2026
Excellent product but just not suitable…
Excellent product but just not suitable for my needs thank you.
June 13, 2026
Perfect, no issues
Great communication, quick delivery, good price, no issues with stock on arrival as all very well wrapped and protected in transit.
June 8, 2026
Its the most professional roofing…
Its the most professional roofing supplier out there.
I've been using Extons since 1986.
Never let me down.
June 3, 2026
Great fast service and posted quickly…
Great fast service and posted quickly using good courier
June 2, 2026
Harry was absolutely brilliant from…
Harry was absolutely brilliant from start to finish. I needed a roofing quilt urgently and Harry sorted everything out without any fuss. Communication was spot on, he kept me updated throughout, and true to his word the quilt arrived exactly when promised. In fact, it was already up on the roof by the time I checked!
It's refreshing to deal with someone who does exactly what they say they're going to do. Fast response times, excellent customer service, and a genuinely helpful attitude. Credit where it's due – Harry made the whole process effortless.
Would highly recommend Harry and Roofing Outlet. Thanks again for the fantastic service.
Matthew Wylde
May 31, 2026
From first contact to delivery…
From first contact to delivery everything ran smoothly.
Speedy delivery, everything in tact.
June 5, 2026
Arrived on time
Arrived on time. I ordered the wrong size flashing kit . Phoned them and they changed it for the right one before order was dispatched. I would have given them stars but when lorry arrived the driver opened the back up. The packages were everywhere. The driver said he comes in the morning and that’s how they load thing up nothing strapped down. I undid my roof window and luckily it was ok. None of this was roofing outlets fault just letting them know .
May 30, 2026
Very professional service ,delivered…
Very professional service ,delivered within 3 days reasonable delivery price.Would use again .
June 4, 2026
Too expensive delivery cost
Products purchased for £20
Delivery £58 - shocking cost considering I could have posted it for less than £30
Puts me off shopping with roofing outlet again.
May 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.