Mark was extremely helpful in guiding me toward finding the correct fan to replace ours. Shipping was fast, and we had our replacement fan in just a few days.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called for information and right away got what I needed to know from an experienced representative. I ordered the vent on their website and received and paid the invoice quickly. a notice indicate... See more
Company replied
With Active Ventilation, you're not just getting a manufacturer that fills your orders. You're getting expert advice on how to properly ventilate your property with the correct products. Mark was ext... See more
Company replied
With Active Ventilation, you're not just getting a manufacturer that fills your orders. You're getting expert advice on how to properly ventilate your property with the correct products. Mark was ext... See more
Company replied
Company details
Written by the company
AVP manufactures roof vents, attic fans, solar attic fans, roof curbs, roof jack vent caps, off ridge vents, soffit vents, vent pipe caps, PVC pipe caps and other roof venting accessories. Sizes range from 3" up to 48 inches in diameter. AVP’s attic vents are UL Classified. Certifications: FBC, TDI, Miami Dade.
Contact info
311 1st Street, 12550-4857, Newburgh, United States
- 8455657770
- sales@roofvents.com
- roofvents.com
4.8
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Active Ventilation Products
Thank you for sharing your feedback. We are pleased to hear that you found our product to be excellent and of good value. Your satisfaction is important to us, and we appreciate you taking the time to leave a review. Should you require any assistance in the future, please do not hesitate to contact us.
Great products…
We have been using active ventilation for over five years, providing quality products to address specific roof ventilation needs. Their ordering system has improved dramatically, making it much easier to place orders. We highly recommend active ventilation.
October 26, 2025
Reply from Active Ventilation Products
Thank you for taking the time to share your experience. We appreciate your continued trust in Active Ventilation Products over the past five years. Our team is committed to providing durable, performance-driven roof ventilation solutions, and we are pleased to hear that our products have consistently met the specific ventilation needs of your projects.
We are also glad that the improvements to our online ordering and product configuration system have made the process more efficient for your team. Enhancing usability and streamlining ordering is an ongoing priority for us.
Your recommendation is greatly appreciated. If you need technical guidance, product customization support, or assistance with future orders, please feel free to reach out. Thank you for choosing Active Ventilation Products.
Always met or exceeded my expectations…
I have ordered from Active Ventilation on multiple occasions, for various roofing projects, and every time they have either met or exceeded my expectations. They manufacture high-quality products and make the ordering process very easy, and pay close attention to specific requests and delivery instructions. I consider AVP a valuable asset and take comfort knowing that my order will be correct and on time. My only request would be that they offer physical color samples for the numerous color options that they offer.
October 15, 2025
Reply from Active Ventilation Products
Thank you for your continued business and for sharing your positive experience. We are pleased to know that our products and services have consistently met or exceeded your expectations. At Active Ventilation Products, we take pride in delivering high-quality, reliable solutions and ensuring a smooth ordering and delivery process for every customer.
We also appreciate your feedback regarding physical color samples. Your input is valuable and will be taken into consideration as we continue to enhance our customer experience.
Thank you again for choosing Active Ventilation Products.
Reply from Active Ventilation Products
Thank you for your review! We're glad to hear the online ordering process was easy and that your order arrived quickly. We appreciate your business and are always here if you need anything in the future!
Had an issue with a fan
Had an issue with a fan, called the company and then sent an email. Response to my issue was immediate and thorough. Outstanding customer service.
October 17, 2025
Unprompted review
Reply from Active Ventilation Products
Thank you for the review! We’re so glad to hear that our team was able to assist you quickly and resolve the issue with your fan. Providing outstanding customer service is always our top priority. We truly appreciate your feedback and your support!
Timely response and delivery
September 26, 2025
Reply from Active Ventilation Products
Thank you for your feedback! We’re glad to hear you were satisfied with our timely response and delivery. At Active Ventilation Products, we take pride in providing dependable service and quality ventilation solutions. We appreciate your support and look forward to assisting you with your next project!
Fast and good customer service
I'm a Quality Assurance Manager for Clayton and needed some installation instructions updated to reflect our build process. They were quick in their reply and had the instructions updated the same day and sent out to me.
October 10, 2025
Unprompted review
Reply from Active Ventilation Products
We appreciate your review. It’s a big priority to ensure our documentation supports each partner’s specific build requirements. We’re glad we could provide a quick and accurate update for Clayton.
Product looked nice and delivered ahead…
Product looked nice and delivered ahead of time. Past experience was just as good.
September 19, 2025
Reply from Active Ventilation Products
Thank you for your review! We are pleased to hear that your order arrived ahead of schedule and that your past experiences have been just as positive. Your business is greatly appreciated, and we look forward to serving you in the future.
Fast Service
I called for information and right away got what I needed to know from an experienced representative.
I ordered the vent on their website and received and paid the invoice quickly. a notice indicated that there could be week for production but they shipped the next day.
September 9, 2025
Reply from Active Ventilation Products
Thank you for your wonderful review! We’re glad to hear that our team was able to answer your questions quickly and that your order was processed and shipped faster than expected. Providing knowledgeable service and prompt fulfillment is always our goal. We truly appreciate your business and look forward to serving you again.
THE QUALTY OF THE VENT IS VERY GOOD
THE QUALTY OF THE VENT IS VERY GOOD
THE SHIPPING WAS A LITTLE HIGH
August 29, 2025
Reply from Active Ventilation Products
Thank you for taking the time to share your review. We're pleased to hear that the quality of the vent met your expectations. We also appreciate your feedback regarding the shipping cost. Please know that we are actively working with our logistics partners to explore more cost-effective solutions for our customers. Your input is valuable, and we look forward to the opportunity to serve you again.
quick delivery,quality built in the usa
August 25, 2025
Reply from Active Ventilation Products
Thanks for the review! We're thrilled to hear that your order arrived quickly and that you're happy with the quality of our USA-built products. We take great pride in delivering craftsmanship you can count on, and it means a lot to know it made a difference for you. Looking forward to serving you again soon!
Great product shipping package is bad
Great product shipping package is bad. Corners were bent because product not tightly boxed
August 20, 2025
Reply from Active Ventilation Products
Thank you for sharing your feedback—we truly appreciate you taking the time. We're glad to hear that the product met your expectations, but we're truly sorry to hear that the packaging did not hold up during delivery and caused damage.
Please know that we take this issue seriously. We're actively reviewing and improving our packaging practices to ensure future shipments arrive safely and securely.
Your input is incredibly valuable to us as we continue working to enhance every part of our service.
Took longer than expected to receive…
Took longer than expected to receive the product.
August 5, 2025
Reply from Active Ventilation Products
Thank you so much for your review. We’re truly sorry that your order took longer than expected to arrive. Each fan is carefully assembled and tested by hand before moving to the painting line, and this hands-on process takes time to ensure everything meets our standards. Once completed, shipping by truck can add a few more days depending on the route and location.
We deeply appreciate your patience and understanding. Your feedback means a lot to us, and we’re committed to improving so future experiences are smoother. We hope to have the privilege of serving you again.
Easy website and order process
August 14, 2025
Reply from Active Ventilation Products
Thank you, Michael, for your 5-star review!
We’re glad to hear that you found our website and ordering process easy to use. We truly appreciate your support and look forward to serving you again in the future.
Reply from Active Ventilation Products
Thank you so much for your 5-star review! We’re happy to see your package was delivered on July 28, 2025, at 10:03 A.M., signed for by Bench. We truly appreciate your support, and if there’s ever anything you need, we’re always here to help.
Reply from Active Ventilation Products
Hi Ariel,
Thank you for your review!
Just to clarify — our system automatically sends email notifications at every stage of the shipping process: when tracking is generated, when your order is out for delivery, and once it’s been delivered. We checked, and according to our records, all of these notifications were successfully sent.
If you didn’t see those updates, they may have landed in your spam or promotions folder. If there’s anything else you need, feel free to reach out — we’re always happy to help.
— The Active Ventilation Team
Quality Products With Expert Advise
With Active Ventilation, you're not just getting a manufacturer that fills your orders. You're getting expert advice on how to properly ventilate your property with the correct products. Mark was extremely helpful, taking time on the phone with me regarding what I should do, not do, with respect to ventilating our apartment building and what products I should get, and which I didn't need. I highly recommend Active Ventilation due to their expert advice and knowledge, in addition to manufacturing the best quality roof vents on the market.
Pete J
June 27, 2025
Reply from Active Ventilation Products
Hi Pete,
Thank you so much for your thoughtful review! We're thrilled to hear that Mark was able to assist you and provide the guidance you needed. At Active Ventilation, we take pride in not only manufacturing quality products but also helping our customers make informed decisions that suit their specific needs. Your recommendation means a lot to us. If you ever have more questions or need further assistance in the future, we’re always here to help.
Best regards,
The Active Ventilation Team
Good quality product
Good quality product! Need to negotiate a cheaper way to ship product. Price of shipping was outrageous. Although no damage was acured the boxes looked like the gorilla at the airport had handled them. But thats ups for you
July 15, 2025
Reply from Active Ventilation Products
Thank you for your honest review! We're glad to hear you were happy with the quality of the product. We understand your concerns about the shipping cost and the condition of the boxes upon arrival. Please know that we’ve always been—and continue to be—in active discussions with our UPS account manager to secure better discounted shipping rates for our customers. Your feedback is truly appreciated, and we hope to serve you again soon!
Reply from Active Ventilation Products
Thank you! We're glad you liked the fast shipping and quality. We appreciate your support!
Great website
Great website, good information. Got exactly what I ordered. Got them fast, and in good condition. This is my second purchase. I highly recommend this company and their products.
July 11, 2025
Reply from Active Ventilation Products
Thank you so much for your continued support and for taking the time to leave such a thoughtful review! We're thrilled to hear that everything arrived quickly and in great condition. It means a lot to us that you’ve come back for a second purchase and would recommend our products. We truly appreciate your trust in our company and look forward to serving you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.