Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought two roller shutter electric blinds for existing Fakro roof windows. Very pleased with the smooth operation whether the window is open or closed. Also very helpful telephone support to resolv... See more
Company replied
My controller for my skylight window had been ruined by corroded batteries. I telephoned the company and ordered a new controller which arrived sooner than expected. For the life of me I was unable to... See more
Company replied
Very helpful and a great service. Helped me identify the exact part I needed, only low in value on an older Fakro roof window but provided great service when other companies would likely not. Will us... See more
Company replied
Company details
Written by the company
We supply roof windows, skylights, loft ladders and many more!
Contact info
Hearthcote Road, DE11 9DW, Swadlincote, United Kingdom
- 01283 554 755
- digital@fakrogb.com
- roofwindows4you.co.uk
4.5
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Easy to use website
Easy to use website, fast delivery, delivered exactly when it was supposed to be. Thanks
December 3, 2025
Reply from RW4Y
Hi Gordon, thank you for the great review.
Reply from RW4Y
Thank you Ben for taking the time to leave this great review.
How much !!!!!!
Ordered a cheap type of loft cover latch and they charged me £30 plus carriage -Brought same item from Amazon for £7.50 free post
Bargain
November 18, 2025
Reply from RW4Y
Hi Eamonn, thank you for your feedback. We appreciate that price is an important consideration. Our spare parts are manufactured in-house to the same high standards as all of our roof windows and loft ladders, ensuring safety, quality, and warranty protection when used with FAKRO products. While cheaper alternatives are available elsewhere, we always recommend genuine FAKRO parts for the best fit and long-term reliability. Thank you for taking the time to share your thoughts.
Delivered promptly.
Delivered promptly.
Well packaged.
Easy to fit.
Very impressed
Going to fit one in my own home.
October 31, 2025
Reply from RW4Y
Thank you Andrew for leaving this great and informative feedback.
Fitted perfectly and works brilliantly!
December 13, 2025
Reply from RW4Y
Thank you for the great feedback!
Fast delivery of blinds and the…
Fast delivery of blinds and the instruction's were clear. the blinds are excellent and the colour of the blinds reflects the online description. All in all, I'm very happy with my purchase.
November 10, 2025
Reply from RW4Y
Thank you Nick, for your review. It's great to hear our blinds were exactly what you were looking for & all the processes around them were efficient.
Reply from RW4Y
Thank you Barry, for the great review.
very professional service re sales and…
very professional service re sales and good back up from tech dept if needed.
October 24, 2025
Reply from RW4Y
Hi Stephen, thank you for the great review. We're glad the whole team helped you find the perfect solution for you.
Purchasing experience was good; delivery was poor
They were helpful with identifying the spare part I needed and, as I was going to be away, we agreed a delayed delivery date. All good to this point!
Then, unfortunately, the item was delivered while I was away, but I didn’t know this. I did get a text to say it will be delivered in a time period but not the date of delivery. I assumed it would be on the delayed date we had agreed. But no. That date came and went and a few days later a neighbour down the road saw me and said they had had it for some time.
October 23, 2025
Reply from RW4Y
Hi, I'm glad the team can help you find the part you require. We're sorry that there was no notification of delivery - this is something we will take up with our courier service, but we are glad it found you in the end!
Chris was just so knowledgeable and…
Chris was just so knowledgeable and helpful.
Could not fault the service
September 16, 2025
Reply from RW4Y
Thank you Robert for the great review. I'll be sure to tell Chris the positive feedback.
Great communication
Great communication, helpful staff. Shipping very expensive (£12) for small items though, hence dropping a star.
October 1, 2025
Reply from RW4Y
Thank you Dave for leaving your feedback. We're glad our service was helpful.
Clearer Expected delivery times
It would have been nice if you kept me informed of a delivery date, instead of me having to chase for a date. Your web site did not give any indication that there was a long delivery date.
October 3, 2025
Reply from RW4Y
Hi Julie, thank you for the review. Sorry for the confusion, all products should have a delivery timescale on your order confirmation. Most of our non-standard products are around the 20 working day timescale. Hopefully, the product was to your satisfaction.
Fantastic product
The blinds were delivered as expected, easy to install, fitted perfectly, look fantastic and work
November 3, 2025
Reply from RW4Y
That's great to hear Stephen. Thank you for the review.
Reply from RW4Y
Thanks for the great blind review John :)
Very helpful
Very helpful. Spoke to a real person who understood & managed to get me the perfect replacement.
September 26, 2025
Reply from RW4Y
Hi Martin, thank you for the great review. We pride ourselves on our all-human customer service team!
The product was delivered and within…
The product was delivered and within the time quoted
September 24, 2025
Reply from RW4Y
Thanks for the great review!
They corrected a mistake I made free of…
They corrected a mistake I made free of charge, excellent service
September 15, 2025
Reply from RW4Y
Hi Richard, thank you for the great feedback. We're glad we could help you with your order.
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