Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought two roller shutter electric blinds for existing Fakro roof windows. Very pleased with the smooth operation whether the window is open or closed. Also very helpful telephone support to resolv... See more
Company replied
My controller for my skylight window had been ruined by corroded batteries. I telephoned the company and ordered a new controller which arrived sooner than expected. For the life of me I was unable to... See more
Company replied
Very helpful and a great service. Helped me identify the exact part I needed, only low in value on an older Fakro roof window but provided great service when other companies would likely not. Will us... See more
Company replied
Company details
Written by the company
We supply roof windows, skylights, loft ladders and many more!
Contact info
Hearthcote Road, DE11 9DW, Swadlincote, United Kingdom
- 01283 554 755
- digital@fakrogb.com
- roofwindows4you.co.uk
4.5
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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On time delivery and they have been…
On time delivery and they have been installed, working well.
June 11, 2024
Reply from RW4Y
Thank you for the 5 star review!
Fitted like a glove
Fitted like a glove. I’m no DIYer but it only took me 20 minutes. 🏴
May 25, 2024
Reply from RW4Y
That's great to hear! Thank you for the 5 star review!
Reply from RW4Y
Thank you John for the great review!
Reply from RW4Y
Thanks Philip for the great review!
I had a handle that had broken after 20…
I had a handle that had broken after 20 years of use.
I phoned and was asked to send a photo of the handle and the serial number on the window.
I received an email telling me which part to order. I placed the order and received the replacement handle in a couple of days.
It was good to be able to speak to someone who knew how to solve the problem.
Well done.
May 14, 2024
Reply from RW4Y
Thank you Richard! We want to always make sure you always can speak to a real person!
Excellent company, quality product
Simple, straightforward, great customer service, quick delivery and good price for a great quality product, the top hung and centre pivot window is a brilliant design, giving the best of both options. My wife and I are extremely happy with it.
May 10, 2024
Reply from RW4Y
Thanks Martin, we're glad we could help you!
Very helpful on the telephone
Very helpful on the telephone. Essential to be able to talk to someone. Buying online is not my favourite and I have to interact with a human being. The lady was very nice and helpful. Thank you.
April 21, 2024
Reply from RW4Y
That's great to hear Anna! We try and make things as easy as possible for all our customers! 💚
Reply from RW4Y
Thanks Richard for the geat review!
Reply from RW4Y
Thank you Peter for the positive review!
Wide range and great technical advice
Really helpful technical advice and support in choosing which window and ancillary bits from the wide range available.
April 19, 2024
Reply from RW4Y
Hi Philip, thanks for the great review. We're glad the team were helpful.
Reply from RW4Y
Thank you Paul for the great review!
Delivered
Delivered. Worked fine. Boxes a bit bashed on delivery but no damage to product.
March 30, 2024
Reply from RW4Y
Hi Andy, thankyou for your review. We use an external carrier service so I will pass the message on!
Reply from RW4Y
Thankyou Clive for the good review.
Fantastic product delivered on time and…
Fantastic product delivered on time and by following the instructions carefully we fitted it ourselves in under an hour
April 10, 2024
Reply from RW4Y
Hi Kim, that's great to hear! Thank you for the lovely review
Delivery arrived by external courier
Delivery arrived by external courier, damaged. It was replaced without question.
April 9, 2024
Reply from RW4Y
Hi Cheryl, thankyou for the 5-star review. Hopefully, it arrives safely this time!
Reply from RW4Y
Thanks Talat for the 5-star review!
Super helpful customer service team
Super helpful customer service team, quick delivery
March 23, 2024
Reply from RW4Y
Hi Rachel, that's great to hear - let us know if you need any help with installation!
Highly recommended
Good communication. Correct product. Fast delivery.
Highly recommended
April 3, 2024
Reply from RW4Y
Thank you for this great review!
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