Roomia Self Storage - Butler Reviews 

238
TrustScore 5 out of 5

4.9

Sunderland Crescent 22, 6036 Butler, Western Australia, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Highly recommend Roomia for all storage needs have been using them for 2 and a half years and still use them. Extremely pleasant helpful staff, property is well kept and very convenient anytime acce... See more

Company replied

Rated 5 out of 5 stars

From signing on to completing our storage was seamless. Staff were so helpful. 2 years of no problems, easy to enter and exit facility. If i ever needed to store again Roomia would be the first call I... See more

Company replied

Rated 5 out of 5 stars

Highly recommend. Moved from melb to Perth, Delt with butler a day before truck came, staff are very nice to deal with. Access is great and everything works perfectly on the app

Company replied

Rated 5 out of 5 stars

There is no words to be found to describe how incredible Butler Roomia storage facility is. Scott and Dee are true ambassadors in every way!!! They are professional, service minded beyond norm. I... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Moving Supply Store
  4. Packaging Supply Store
  5. RV Storage Facility
  6. Storage Facility

About Roomia Self Storage - Butler

Written by the company

When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.

At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.

Our goal is to make your life Roomia, one storage unit at a time.

Visit Website

Make your life Roomia.

Written by the company

Is ‘Roomia’ a real word? No. But we’re claiming it!
It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
The Roomia Difference
Service
Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
Security
Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
Understanding
You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.

Contact info

  • Sunderland Crescent 22, 6036, Butler, Western Australia, Australia

  • 95641999

4.9

Excellent

TrustScore 5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(238)

723 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

When my storage was arranged it was…

When my storage was arranged it was done over the phone because of work . I dealt with dee she was fantastic. All her information and help even with name's of removelists.
When I went in to be shown around she knew who I was instantly .
Great service.
Thankyou

March 30, 2026
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for sharing this! Dee will love the shoutout. We’re so glad she could make everything easy over the phone and in person.

Rated 5 out of 5 stars

Excellent customer service

Scott was very helpful when I made a phone enquiry and then when I went to the facility to show me my unit and how to access it.
I also used the app help people as I had issues (completely my own fault) in downloading the app, they were extremely helpful as well.

Really great customer service all round

March 30, 2026
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks so much! We’ll pass this on to Scott and the team. Glad we could help every step of the way. 😊

Rated 5 out of 5 stars

Great experience with Roomia Self…

Great experience with Roomia Self Storage in Butler. The facility is very modern, clean and well maintained, and the whole access process is smooth and easy to use.
Customer service was excellent — friendly, helpful and quick to respond whenever I had questions.
A huge bonus was the free moving van for the day, which made the whole move so much easier and saved me extra costs.
The storage units feel very secure and the pricing is really competitive for the quality you get.
Highly recommend this place if you’re looking for safe, convenient and good value storage in the Butler area 👍🏼

March 24, 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for such a fantastic review! We’re delighted to hear you had a great experience at Roomia Butler and that the team could support you every step of the way. It’s wonderful to know you found the facility clean, secure and easy to access — and that the complimentary moving van helped make your move even smoother. We really appreciate your recommendation and your kind words. 😊

Rated 5 out of 5 stars

Roomia, make your life Roomia, & easier !!!

We only used Roomia as our storage unit with a different company wasn't available due to incorrect booking dates.
Dee & Scott were great to deal with, especially when I had an issue with the Roomia app download, (because the competitors app kept blocking Roomia's app from downloading).
The Butler storage units are quite new and the whole complex is immaculately clean, no lock or passcodes needed as access is all controlled by phone.
We would use Roomia again and recommend it to anyone else who is looking for storage.

February 13, 2026
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for sharing your experience! We’re so glad Dee and Scott could help get everything sorted for you — especially with the app hiccup — and that you enjoyed the clean, modern Butler facility and easy phone access. It means a lot that you’d choose Roomia again and recommend us to others. We really appreciate your support! 😊

Rated 5 out of 5 stars

Roomia Butler Wa.

The staff, Dee and Scott were very friendly , easy to talk too and a pleasure to deal with.
they guided us through the app installation and use on our phones and its use on the entering the site, unit and site exit

February 9, 2026
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for your wonderful review!
We’re so glad to hear Dee and Scott made your experience such a positive one. They truly care about making things easy and comfortable for our customers, so your kind words will mean a lot to them.

It’s great to know the app setup and access process felt clear and straightforward, and that you felt supported every step of the way. That’s exactly the experience we want everyone to have when storing with Roomia.

We really appreciate you choosing us and taking the time to share your feedback!

Rated 5 out of 5 stars
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks so much for the great review. We’re glad our communication and response times hit the mark. The team will really appreciate hearing this.

Rated 4 out of 5 stars

The ease of access to our storage unit…

The ease of access to our storage unit was great! And the staff and their communication have been awesome

January 23, 2026
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Great to hear access was easy and the communication hit the mark. Thanks for taking the time to share, we really appreciate it.

Rated 5 out of 5 stars

Good facility and good staff

Good facility and good staff - easy to deal with

January 5, 2026
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks so much for the great feedback 😊
We’re really pleased you found both the facility and the team easy to deal with. If you ever need anything at all, we’re just a call or visit away.

Rated 5 out of 5 stars

Exellent experience.

I cannot fault Roomia Butler at all. Great team that are always willing to help. Easy to use system and great access.

January 5, 2026
Unprompted review
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

What a fantastic review — thank you! ⭐
We’re thrilled to hear you had such a positive experience at Roomia Butler. Our team will love hearing this, and we’re so glad the system and access worked well for you. We’re always here if you need anything.

Rated 5 out of 5 stars

Service was great set up was fast…

Service was great set up was fast pretty straight forward and reasonable prices

January 3, 2026
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks so much for the great feedback! We’re glad the setup was quick, straightforward and well-priced. We appreciate you choosing us 😊

Rated 5 out of 5 stars

Great facility and service

Easy to navigate and well kept secure facility, and the manager Scott is great and very helpful!

December 30, 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you! We’ll be sure to pass this on to Scott — great to hear you found the facility easy to use and secure.

Rated 4 out of 5 stars

Fab service and facilities

Fabulous service initially by Scott and then Dee. Showed us the facility and sorted the App which is a major plus for us as we are technophobic. Storage itself very clean and we feel cost effective as well

December 17, 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for your lovely feedback. We’re so glad Scott and Dee could make the app and setup easy and comfortable for you. It’s great to hear you’re happy with the cleanliness and value too.

Rated 5 out of 5 stars

Very helpful and informative staff

Very helpful and informative staff

November 29, 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

We really appreciate this! Our team loves helping people feel confident and sorted from the start.

Rated 5 out of 5 stars

Dee was so beautiful and helpful

Dee was so beautiful and helpful such a massive job moving an entire house into storage and her patience and information was so helpful

November 22, 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you so much for your lovely feedback. Moving an entire house is no small task, and we’re so glad Dee could make it easier with her patience and support. We’ll make sure she hears your kind words!

Rated 5 out of 5 stars

Great staff very helpfull and lovely…

Great staff very helpfull and lovely clean units. Love that you can use their van.

November 15, 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for the wonderful review! We’re glad the team, the clean units, and the complimentary van all added to a great experience.

Rated 5 out of 5 stars

Scott was a tremendous help and…

Scott was a tremendous help and explained everything to a tee

November 7, 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

We really appreciate this! Scott will be so pleased to hear he could make everything clear and easy for you.

Rated 5 out of 5 stars

Legendary Scott at the front!!

Legendary Scott at the front has been most helpful!! Wonderful tech to access and the area and units are amazing!! Highly recommended!!

November 8, 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for your feeeback and your recommendation! We appreciate it.

Rated 4 out of 5 stars

The friendly and helpful staff made the…

The friendly and helpful staff made the whole process smooth and easy

October 20, 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

That’s exactly what we love to hear. 💚
Thanks for trusting the team and for being part of the Roomia community.

Rated 5 out of 5 stars

Cheers Scott A1!

Scott was very friendly and his service was very good and prompt. The app is easy to use and overall great facility thank you 😃

October 25, 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks for the lovely feedback! We’ll be sure to pass your kind words on to Scott, he’ll be thrilled to hear it. Great to know you’re enjoying the app too!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look