Roomia Self Storage - Butler Reviews 

238
TrustScore 5 out of 5

4.9

Sunderland Crescent 22, 6036 Butler, Western Australia, AU


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Rated 5 out of 5 stars

Highly recommend Roomia for all storage needs have been using them for 2 and a half years and still use them. Extremely pleasant helpful staff, property is well kept and very convenient anytime acce... See more

Company replied

Rated 5 out of 5 stars

From signing on to completing our storage was seamless. Staff were so helpful. 2 years of no problems, easy to enter and exit facility. If i ever needed to store again Roomia would be the first call I... See more

Company replied

Rated 5 out of 5 stars

Highly recommend. Moved from melb to Perth, Delt with butler a day before truck came, staff are very nice to deal with. Access is great and everything works perfectly on the app

Company replied

Rated 5 out of 5 stars

There is no words to be found to describe how incredible Butler Roomia storage facility is. Scott and Dee are true ambassadors in every way!!! They are professional, service minded beyond norm. I... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Moving Supply Store
  4. Packaging Supply Store
  5. RV Storage Facility
  6. Storage Facility

About Roomia Self Storage - Butler

Written by the company

When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.

At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.

Our goal is to make your life Roomia, one storage unit at a time.

Visit Website

Make your life Roomia.

Written by the company

Is ‘Roomia’ a real word? No. But we’re claiming it!
It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
The Roomia Difference
Service
Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
Security
Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
Understanding
You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.

Contact info

  • Sunderland Crescent 22, 6036, Butler, Western Australia, Australia

  • 95641999

4.9

Excellent

TrustScore 5 out of 5

238 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(238)

674 reviews in the last 12 months

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Rated 5 out of 5 stars

A great experience

A great experience, I have told loads of people how easy it was and still is. Even going to upstairs storage is not a problem with the lift and trolleys. You know that all your items are safe with great security, and friendly and helpful staff.

July 17, 2025
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Reply from Roomia Self Storage - Butler

Thanks, Deborah! We love hearing how simple and stress-free your experience has been. Appreciate you spreading the word too!

Rated 5 out of 5 stars

EASY PROCESS FROM THE START

We found the sign up process easy and navigation of the units was easy too.

A clean and organised way to store our possessions.

Thanks Roomia

July 2, 2025
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Reply from Roomia Self Storage - Butler

Thank you! We’re so glad to hear the sign-up and storage process was easy and seamless for you. Appreciate you choosing Roomia!

Rated 5 out of 5 stars

Super easy

Super easy, helpful staff, clean storage facilities.

July 12, 2025
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Reply from Roomia Self Storage - Butler

Thank you for your feedback and kind review!

Rated 5 out of 5 stars

Clean, spacious and secure

Fantastic storage facilities and staff that go out of their way to accommodate your storage needs

July 4, 2025
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Reply from Roomia Self Storage - Butler

Thanks Rene for the great review! 😊 We're glad you found the space clean, secure, and easy to use — and that our team made the experience even better.

Rated 5 out of 5 stars

Excellent service from Denise and Scott…

Excellent service from Denise and Scott from start through to finish when looking for storage, reasonably priced and the moving van which was a big help. Great work.

June 25, 2025
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Reply from Roomia Self Storage - Butler

Thank you, Matthew! Denise and Scott will love hearing your feedback. We’re so glad the van and service made things easy for you—great to have you at Roomia Butler!

Rated 5 out of 5 stars

A Pleasant Experience

The staff are friendly and very helpful. If you are new to self storage, they walk you through the whole process. The facility at Butler is new and clean and utilizes the latest technology.

June 10, 2025
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Reply from Roomia Self Storage - Butler

Thanks Stephen! It’s wonderful to hear our team made your first storage experience easy and stress-free. We’re proud to offer smart tech and spotless facilities—glad it made a difference.

Rated 5 out of 5 stars

The customer service

The customer service, from both Denise and Scott has been exceptional. They both a credit to Roomia.

June 10, 2025
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Reply from Roomia Self Storage - Butler

We really appreciate this, Mike! Denise and Scott are true superstars, and we’re lucky to have them. Thanks for recognising the care they bring to every customer.

Rated 5 out of 5 stars

Quality service

Friendly, honest, helpful and efficient.

June 7, 2025
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Reply from Roomia Self Storage - Butler

Thanks so much for the kind words!

Rated 5 out of 5 stars

Excellent Service!

Roomia were incredibly helpful and efficient throughout the entire process. Their customer service was prompt and professional, and I absolutely love their smart locking systems – such an easy and secure way to manage access. Highly recommend!

May 31, 2025
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Reply from Roomia Self Storage - Butler

Thanks so much! We’re thrilled to hear you loved the service and our bluetooth acces / smart locking system. Making storage easy and secure is exactly what we aim for. Really appreciate the recommendation!

Rated 5 out of 5 stars

My experience was easy and smooth from…

My experience was easy and smooth from the start to finish. Everyone was really helpful in every way. Thankyou.

June 3, 2025
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Reply from Roomia Self Storage - Butler

Thanks so much! We're so glad to hear your experience was smooth from start to finish. Thank you for choosing Roomia.

Rated 5 out of 5 stars

The only place to go for your storage needs!

I've had to use various different big-name storage companies before in my life, and the staff at Roomia Butler are the most friendly, helpful and very communicative. The premises are amazing and clean and secured with state of the art access, very impressive!
Highly recommend!

May 24, 2025
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Reply from Roomia Self Storage - Butler

Thank you so much for the glowing review! We’re thrilled to hear our Butler team made such a great impression and that you found the facility secure, clean, and easy to access. We know there are many options out there, so it truly means a lot to be your top pick. We’ll be sure to pass your kind words on to the team!

— The Roomia Team 💚

Rated 3 out of 5 stars

Scott's an excellent manager, but they need to fire the operations manager

Roomia Butler was excellent when I 1st became a customer. The manager Scott went above & beyond to help me. However, they've recently got an operations manager that's way too focused on how often & how long people frequent the facility. Which has resulted in me losing my 24hrs access to the facility because they didn't approve of me taking as long as I have to sort through my belongings at the facility. Unfortunately,I've had a lot of serious medical issues & I'm not as fast as I use to be. Scott's been very understanding of my health issues & the time I needed to sort through my stuff. However, the operations manager had the final say, which has resulted in me needing to change to a different storage facility company to accommodate my needs. I have no issues with Scott he's a really decent man & an excellent manager. Roomia Butler just needs to fire their operations manager, they're way too focused on numbers on a spreadsheet, instead of understanding there's real people behind those numbers.

May 22, 2025
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Reply from Roomia Self Storage - Butler

Hi Jacquelyn,
Thank you so much for taking the time to share your feedback. We truly appreciate your kind words about Scott — we couldn’t agree more. He’s an outstanding manager who consistently goes above and beyond for our customers, and we’ll be sure to pass your comments on to him.

We’re sorry to hear about your recent experience. At Roomia Butler, our standard access hours (5am–10pm) are in place to help maintain a safe and secure environment for everyone. That said, we absolutely understand that every situation is different, and we remain open to discussing extended access based on individual needs.
We appreciate you sharing your experience and wish you all the very best with your health and your future storage provider.

Rated 5 out of 5 stars

Great facility

Staff are really friendly and welcoming. The facility is modern and well designed. I like using an app for entry.

May 22, 2025
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Reply from Roomia Self Storage - Butler

Thanks so much, Dee! We're thrilled to hear you're enjoying our app access and modern facility. Our friendly team at Butler loved welcoming you in!

Rated 5 out of 5 stars

Lovely staff

Lovely staff, very helpful.

May 16, 2025
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Reply from Roomia Self Storage - Butler

Thanks so much! We’re glad our team made your experience a positive one. Helping people is what we’re all about!

Rated 5 out of 5 stars

Easy set up

Easy set up, good access, Butler staff exceptional, very helpful and friendly.

May 19, 2025
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Reply from Roomia Self Storage - Butler

Hi Karen,

Thanks so much for your lovely review! We’re thrilled to hear the setup was smooth and that you found the access easy. Our Butler team takes great pride in helping our customers feel supported – we’ll be sure to pass on your kind words.

Appreciate you choosing Roomia!

Warmly,
The Roomia Team

Rated 5 out of 5 stars

Scott and Denise are very helpful. They have been wonderful.

Ease of Access to the faculty. Trolleys to move your stuff around, wide corridors, somewhere to wash your Hans, simply a great set up.

May 10, 2025
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Reply from Roomia Self Storage - Butler

Thanks, Elizabeth! We love that you’ve noticed all the thoughtful touches—wide corridors, handy trolleys, and even the wash-up space. Thank you for your review and for storing with Roomia!

Rated 5 out of 5 stars

Excellent Service

The service from Denise was excellent with showing us the sized rooms and prices to including the discounts on offer currently. She also gave clear instructions on how to purchase the room and showed me how to access the building and room using the Master Vault Lock app and made it so easy. Highly recommend Roomia. Thanks Denise 😊

May 15, 2025
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Reply from Roomia Self Storage - Butler

Thanks, Samual! We’re thrilled Denise made everything so smooth and easy for you. Appreciate the high recommendation – we’ll make sure she sees this! 🙌

Rated 5 out of 5 stars

Denise was Exceptional, Storage A1

Denise was the most pleasant and helpful assistant. The unit we booked was convenient and very clean and presentable. I would recommend this facility to anyone needing storage. Due to the lovely service offered by Denise and the spotless presentation of the units. There is also a generous discount for the first 3 months of rental. Very happy with their service, 5 stars 🙂❤️

May 12, 2025
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Reply from Roomia Self Storage - Butler

Thank you for the glowing review! We're so happy Denise made your experience such a positive one. We'll pass on your lovely feedback—she’ll be chuffed!

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