Roomia Self Storage - Springfield Reviews 

76
TrustScore 5 out of 5

4.8

Technology Drive 27, 4300 Augustine Heights, Queensland, AU


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Rated 5 out of 5 stars

Friendly and helpful staff, an advanced and user-friendly app, and easy access to locate your storage unit. The entire experience exceeded my expectations and went above and beyond what I would expect... See more

Company replied

Rated 5 out of 5 stars

The whole process from the start has been amazing. The staff are lovely and helpful and don’t just treat you like a number. They were so accommodating and knowledgeable and made sure our needs were... See more

Company replied

Rated 5 out of 5 stars

Location, Facillities, Staff, Roomia have set a new standard for self storage in Qld. No more $25.00 padlocks or fiddly slide locks to cut your fingers on. good lighting and power points available in... See more

Company replied

Rated 5 out of 5 stars

Facility is wonderful - clean and secure. Staff are so helpful and responsive and the hire van made my move so much easier! Couldn't be happier.

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Moving Supply Store
  4. Packaging Supply Store
  5. RV Storage Facility
  6. Storage Facility

About Roomia Self Storage - Springfield

Written by the company

When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.

At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.

Our goal is to make your life Roomia, one storage unit at a time.

Visit Website

Make your life Roomia.

Written by the company

Is ‘Roomia’ a real word? No. But we’re claiming it!
It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
The Roomia Difference
Service
Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
Security
Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
Understanding
You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.

Contact info

  • Technology Drive 27, 4300, Augustine Heights, Queensland, Australia

  • 07 3050 4909

4.8

Excellent

TrustScore 5 out of 5

76 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(76)

674 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff and management where’s very…

The staff and management where very understanding of my homelessness and situation at the time and helped me work out a payment schedule

September 5, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

We’re glad we could be there to support you during a challenging time. Thank you for trusting us with your storage needs.

Rated 5 out of 5 stars

Great service,friendly staff,easy sign…

Great service,friendly staff,easy sign up, straight forward, good prices and discounts,modern facilities, 24hr access, kiwi snacks in vending machine a plus :)

August 25, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thanks for the amazing review! We’re so glad you found the sign-up simple, the team friendly, and the facilities modern and convenient. And we love that you noticed the kiwi snacks, we’ll take that as a big win!

Rated 5 out of 5 stars

Great facility and great service

It was really easy to sign up for a storage unit and access to the facility is very easy too!

August 23, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thanks for your review! We’re so glad you found it easy to sign up and access your storage.

Rated 5 out of 5 stars

low cost storage with big space

I was looking for storage online and i found roomia with low cost storage and 35% off for your first 3 months. Craig was very accommodating on my needs for storage and was happy to show the unit size and was open open about everything when hiring a storage unit. accessing the storage is so easy by downloading the app and gaining access to to the storage facility. I definitely recommend roomia to other people.

August 19, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thank you for your detailed feedback! We’re thrilled Craig could make the process clear and accommodating for you. Great to hear you’re enjoying the app and the special offer, and we really appreciate your recommendation. Many thanks for choosing Roomia :)

Rated 5 out of 5 stars

Great service with a van to move my…

Great service with a van to move my stuff and an all-electronic easy to use system for coming in and out.

August 22, 2025
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Reply from Roomia Self Storage - Springfield

Thanks so much! We’re glad the courtesy van and our access system made things smooth for your move. Thanks for choosing Roomia.

Rated 5 out of 5 stars

Great service and responsive staff

Great service and responsive staff.
Very clean and well-maintained facility in an excellent location.
Easy access to overall site and personal storage shed.

August 18, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

We really appreciate your review!

Rated 5 out of 5 stars

I ❤️ luv u guys

I ❤️ luv u guys. Courtesy, hospitable and just great to hang with. And the courtesy van was a God sent.
Thanks guys for making our move less stressful.

August 18, 2025
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Reply from Roomia Self Storage - Springfield

We ❤️ this review! Thank you for your kind words, we’re so glad our team (and the courtesy van!) helped make your move less stressful.

Rated 5 out of 5 stars

Awesome facility and amazing staff.

Awesome facility, easy to access using the app, great staff that where amazing help when choosing the right storage required.
Being able to use the Van (Green Machine) was so helpful and made things so much easier. Thankyou very much!

August 15, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thank you for your detailed review. We are glad the app, our team, and the Green Machine :) made things easier for you.

Rated 5 out of 5 stars

Storage

Great concept , great service

August 9, 2025
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Reply from Roomia Self Storage - Springfield

Thank you!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

August 8, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thanks for your review, Rikesh! We’re happy to hear our team could be so helpful.

Rated 5 out of 5 stars

We are beyond grateful for the help…

We are beyond grateful for the help Roomia Springfield qld have given us. It's amazing to know that companies like Roomia support local registered charities and we are very thankful for your great pricing structure and facility as well as the friendly and helpful staff that greet us with smiles. Thank you Roomia 🫶

August 7, 2025
Unprompted review
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Krystal-lee, this means the world to us! We’re so glad our pricing, facilities, and smiling team have been a good fit for your work. Thank you for everything you do in the community, and for choosing Roomia

Rated 5 out of 5 stars

Craig and Jess made the process so easy…

Craig and Jess made the process so easy through from booking our unit to showing us how to use the storage smart app

August 2, 2025
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Reply from Roomia Self Storage - Springfield

Thanks so much! We’re lucky to have Craig and Jess! It's great to hear that they made everything simple and smooth for you!

Rated 5 out of 5 stars

Great service and great prices

Great service and great prices, would be using Roomia again if needing that extra space, thanks again Roomia.

July 30, 2025
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Reply from Roomia Self Storage - Springfield

Thank you! We’re so happy to hear you’d choose us again. Appreciate the kind words!

Rated 5 out of 5 stars

Easy to use

Easy to use , nice and clean

July 17, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thanks so much for your feedback! We're glad to hear you found the facility easy to use and appreciated the cleanliness.

Rated 5 out of 5 stars

Craig was an excellent dude to deal…

Craig was an excellent dude to deal with. He really sold the facility.

July 17, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thanks so much, Chris! We’re thrilled to hear Craig made such a great impression — he’s passionate about helping people find the right storage solution. We’ll be sure to pass on your kind words!

Rated 5 out of 5 stars

Seamless, Secure, and Super Friendly – Roomia Delivers!

I recently used Roomia Self Storage at their Springfield location, and I couldn’t be happier with the experience. From the moment I made my first enquiry, the staff were incredibly warm, helpful, and patient with all my questions. The booking process was smooth, and the facility itself is spotless, modern, and clearly designed with convenience in mind.

What stood out most was the **24-hour access**, high-level security, and thoughtful extras like complimentary trolleys and van hire. It’s clear Roomia has put a lot of care into making storage stress-free. Whether you're moving, decluttering, or just need a bit of breathing room, I’d absolutely recommend Roomia.

June 23, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Wow — thank you for such a thoughtful review! We're so pleased to hear that your experience at Roomia Springfield was seamless from start to finish. The team works hard to make storage as easy and stress-free as possible, so it’s great to know the 24-hour access, security, and little extras made a difference. We truly appreciate the recommendation and are so glad we could give you a bit more breathing room! 😊

Rated 5 out of 5 stars

Roomia way to go

I've had a,wonderful experience at Roomia nothing is to much trouble for the staff they have gone out of there way to make sure I'm happy well done to the staff

June 30, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thanks so much for the kind words! We’re thrilled to hear you’ve had a wonderful experience — we’ll be sure to share your feedback with the crew. 😊 Thank you for choosing Roomia — we’re so glad to have you with us!

Rated 5 out of 5 stars

Great so easy the team were awesome

Great so easy the team were very helpful and made sorting out my storage option easy.

June 19, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thanks so much! We're happy to hear the team made everything simple and stress-free. That’s what we’re here for!

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