Roomia Self Storage - Springfield Reviews 

76
TrustScore 5 out of 5

4.8

Technology Drive 27, 4300 Augustine Heights, Queensland, AU


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Rated 5 out of 5 stars

Friendly and helpful staff, an advanced and user-friendly app, and easy access to locate your storage unit. The entire experience exceeded my expectations and went above and beyond what I would expect... See more

Company replied

Rated 5 out of 5 stars

The whole process from the start has been amazing. The staff are lovely and helpful and don’t just treat you like a number. They were so accommodating and knowledgeable and made sure our needs were... See more

Company replied

Rated 5 out of 5 stars

Location, Facillities, Staff, Roomia have set a new standard for self storage in Qld. No more $25.00 padlocks or fiddly slide locks to cut your fingers on. good lighting and power points available in... See more

Company replied

Rated 5 out of 5 stars

Facility is wonderful - clean and secure. Staff are so helpful and responsive and the hire van made my move so much easier! Couldn't be happier.

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Moving Supply Store
  4. Packaging Supply Store
  5. RV Storage Facility
  6. Storage Facility

About Roomia Self Storage - Springfield

Written by the company

When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.

At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.

Our goal is to make your life Roomia, one storage unit at a time.

Visit Website

Make your life Roomia.

Written by the company

Is ‘Roomia’ a real word? No. But we’re claiming it!
It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
The Roomia Difference
Service
Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
Security
Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
Understanding
You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.

Contact info

  • Technology Drive 27, 4300, Augustine Heights, Queensland, Australia

  • 07 3050 4909

4.8

Excellent

TrustScore 5 out of 5

76 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(76)

674 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service and affordable products

I had a very positive experience with the team right from my first contact through to finalising my bookings. Jessica was particularly warm, welcoming and accommodating. I had a million questions and she satisfactorily answered them all. She also gave me an inspection twice of multiple units and didn't make me feel like I was being picky.
I had been stressing about how I would move my items and I didn't want to use a trailer due to some very bulky items. I was pleasantly suprised to find out that they have a free rental van I could use regardless of distance traveled.
Prices are very affordable.
I would highly recommend this business.

June 21, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Wow—thank you for such a thoughtful review! We’re so glad Jessica and the team could make your experience easy, honest, and stress-free.

Rated 5 out of 5 stars

Communication was AAA quality

Communication was amazing from my first enquiry and interaction. Space was described accurately and everything was easy from sign up to access etc. We will be back for any further storage requirements.

June 13, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thank you so much! We’re thrilled to hear our communication and service hit the mark from the very start. We’re always here when you need storage again—see you next time!

Rated 5 out of 5 stars

Craig from rooms Springfield was great…

Craig from rooms Springfield was great from showing us storage options to the free move in van made our experience of moving all our previous belongings into storage alittle easier.

May 16, 2025
Unprompted review
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thank you so much for your lovely feedback! We're thrilled to hear that Craig at Roomia Springfield was able to support you through your move — and that the free move-in van and access app made things a little easier during what can often be a stressful time. Thanks again for choosing Roomia.

Rated 5 out of 5 stars

A new standard in Qld

Location, Facillities, Staff, Roomia have set a new standard for self storage in Qld. No more $25.00 padlocks or fiddly slide locks to cut your fingers on. good lighting and power points available in aisles & toilets facillities. Just great and accomodating from start to finish with 24/7 access.

June 3, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thanks so much for your glowing feedback! We're proud to be raising the bar for self storage in QLD. It's great to hear you appreciated the thoughtful touches like keyless access, great lighting and 24/7 convenience. We’re here to make storage easier—and friendlier—every step of the way.

Rated 5 out of 5 stars

Great customer service

Great customer service and helpful when needed.
Access is easy and 24/7 clean and looked after.

May 21, 2025
Unprompted review
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thanks, Stephanie! It’s great to hear you’re enjoying the 24/7 access and clean facilities. We’re always here when you need us!

Rated 5 out of 5 stars

Friendly and helpful team

Friendly and helpful team, responds to communication in a timely manner. Clean and tidy facilities with plenty of trollies to move. Good to have options of storage space. Removal van on site is fantastic.

May 9, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thanks so much for your kind words! We're thrilled the team, clean space, and trolley access made things easy. Glad the van came in handy too!

Rated 5 out of 5 stars

Best Storage ever!

We've had the best experience using Roomia Springfield thanks Jessica for making it easier for us she's the best! Hit her up if you need anything

April 26, 2025
Unprompted review
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thank you so much for your kind words! We’re thrilled to hear Jessica made your experience at Roomia Springfield such a smooth one. We’ll be sure to pass on your shout-out—she really is the best! Thanks for choosing Roomia to make space for what matters.

Rated 5 out of 5 stars

Amazing experience!!!

Have less than a month with my unit but have had an amazing experience. Staff super helpful and the prices were very reasonable. Went in got the unit and it was very easy.

April 14, 2025
Unprompted review
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Hi Michelle, thanks so much for your lovely feedback. We're thrilled to hear your experience has been smooth and easy — just how it should be at Roomia.

Rated 5 out of 5 stars

The process was very easy

The process was very easy. The staff was helpful. The new technology (for me) was easy to learn ☺️☺️

March 14, 2025
Unprompted review
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thank you so much for your kind words, Kerrie! We're thrilled to hear that you had an easy experience and that our team and technology made everything simple for you. 😊

Rated 5 out of 5 stars

Highly recommended!

Craig, at the Springfield facility has been more than accommodating, and the whole Roomia experience has been effortless.

February 26, 2025
Unprompted review
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thank you for your kind words! We're so glad to hear that Craig has been accommodating and that your Roomia experience has been effortless. We appreciate you choosing us and are always here to help!

Rated 5 out of 5 stars

Friendly team at Springfield

Friendly team at Springfield, great facilities and good prices with the grand opening rates. We’ll use them again!

February 9, 2025
Unprompted review
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thanks for the great review! We’re thrilled you had a positive experience at our Springfield facility. Looking forward to welcoming you back next time!

Rated 5 out of 5 stars

the staff was and is awesome.i got the…

the staff was and is awesome.i got the full round about and she was so nice.got a map and she got my trolley for me.im at the Springfield and it's awesome.the other place was way to expensive..good job guys and gals

Ed

February 5, 2025
Unprompted review
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thanks, Ed! We're happy to hear that you had a great experience at Springfield. We’re so glad our team could help make things smooth for you—enjoy your storage!

Rated 5 out of 5 stars

Breath of fresh air!

Staff are friendly and welcoming, affordable prices in a brand new facility - win win!

January 29, 2025
Roomia Self Storage  - Springfield logo

Reply from Roomia Self Storage - Springfield

Thank you for your amazing review! 😊 We're so glad you found our Springfield facility welcoming and affordable. A fresh start in a brand-new space—win-win indeed! 💚 #MakeYourLifeRoomia

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