I went on a two-month holiday and chose Roomia to store my belongings. From the reception, I was welcomed in a very friendly manner and had a great conversation while booking. Even while I was ov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The team at Roomia Truganina couldn’t have been more helpful! I went in late on Friday afternoon to sign up for a storage unit and within half an hour had inspected the unit and was all good to go for... See more
Company replied
I experienced excellent customer service from Kim in Truganina branch. She is an expert in making the rules and instructions easy to understand. She explains thoroughly the process and assisted me wit... See more
Company replied
From the time of my initial inquiry until I moved my possessions in the self storage unit a week later , I dealt with Kim. Kim made the whole experience seamless. She was very knowlegable, extremely p... See more
Company replied
Company details
- Self-Storage Facility
- Automobile Storage Facility
- Moving Supply Store
- Packaging Supply Store
- RV Storage Facility
- Storage Facility
About Roomia Self Storage - Truganina
Written by the company
When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.
At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.
Our goal is to make your life Roomia, one storage unit at a time.
Make your life Roomia.
Written by the company
- Is ‘Roomia’ a real word? No. But we’re claiming it!
- It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
- The Roomia Difference
- Service
- Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
- Security
- Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
- Understanding
- You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.
Contact info
477 Dohertys Rd,, 3029, Truganina, VIC, Australia
- 0389038830
4.7
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Roomia Self Storage - Truganina
Thank you for the review.
We're delighted to hear our team was helpful and that the customer service hit the mark. That's exactly the experience we strive to deliver.
Thanks for choosing Roomia.
Great facility and service with…
Great facility and service with extremely friendly and helpful staff.
June 3, 2026
Reply from Roomia Self Storage - Truganina
Thanks so much for the kind words. We’re thrilled to hear you had a great experience with both the facility and the team. 😊
Reply from Roomia Self Storage - Truganina
Thanks so much for the 5 stars adn feedback.
So easy to deal with
The team at Roomia Truganina couldn’t have been more helpful! I went in late on Friday afternoon to sign up for a storage unit and within half an hour had inspected the unit and was all good to go for move in the next day. Would recommend to anyone! Thanks Team!
June 5, 2026
Unprompted review
Reply from Roomia Self Storage - Truganina
Thanks for the fantastic review. We know Friday afternoons can sometimes feel a bit chaotic, so we’re glad the Truganina team could get everything sorted quickly and smoothly for you. Really appreciate the recommendation and welcome to Roomia!
Easy access to storage unit
Easy access to storage unit. Plenty of trollers to help move your items. Very secure premises. Friendly staff.
May 29, 2026
Reply from Roomia Self Storage - Truganina
Thanks so much for the great review!
We’re so pleased to hear you found everything easy and convenient.
It’s also great to know you felt secure and well looked after by the team. We’ll be sure to pass your kind words on to the staff.
Thanks again for choosing Roomia.
I went on a two-month holiday and chose…
I went on a two-month holiday and chose Roomia to store my belongings. From the reception, I was welcomed in a very friendly manner and had a great conversation while booking.
Even while I was overseas, whenever I had any queries, the team was highly communicative and well-equipped to answer all my questions. Any issues I encountered, even after hours, were handled with care and courtesy.
I highly recommend Roomia for anyone looking for safe, secure, and peaceful storage services.
May 25, 2026
Reply from Roomia Self Storage - Truganina
Thanks so much for the wonderful review!
We’re so pleased we could give you peace of mind while you were away. Knowing your belongings are safe — and that there’s a friendly team here if you need anything — is exactly the experience we hope to create.
We really appreciate your recommendation and hope you had an amazing holiday 😊
Reply from Roomia Self Storage - Truganina
Thanks so much for the lovely review. We’re really pleased to hear Kim was so helpful from the very beginning. We’ll be sure to pass your kind words on to her. Thanks again for choosing Roomia.
I experienced excellent customer…
I experienced excellent customer service from Kim in Truganina branch. She is an expert in making the rules and instructions easy to understand. She explains thoroughly the process and assisted me with my sudden booking on the same day. Truly polite, courteous and professional. Highly commendable for her dedication at work. The area is clean and tidy with all the security features available on site.
May 15, 2026
Reply from Roomia Self Storage - Truganina
Thanks so much for the wonderful review. We’re really pleased to hear Kim provided such excellent service and helped make your same day booking smooth and stress-free.
It’s great to know she explained everything clearly and professionally, and we’ll absolutely pass your kind words on to her.
Thanks again for choosing Roomia.
Reply from Roomia Self Storage - Truganina
Thanks so much for the review. Great to hear you received helpful advice and great customer service from the team. We really appreciate your support.
Reply from Roomia Self Storage - Truganina
Thanks so much for the review. Great to hear you found the facility clean and the team friendly and welcoming. We really appreciate your support and thanks again for choosing Roomia.
Very easy access
Very easy access
Staff ( Kim ) was very helpful and the location was very close and convenient for me
May 2, 2026
Reply from Roomia Self Storage - Truganina
Thanks so much for the review. Great to hear the location and access worked well for you and that Kim was able to help. We’ll be sure to pass your kind words on to her. Really appreciate you choosing Roomia.
Great service
Greeted by friendly staff who showed us around and ran through our options
Impressed by the clean facilities
May 2, 2026
Reply from Roomia Self Storage - Truganina
Thanks so much for the great review. We’re really glad the team made you feel welcome and took the time to walk you through the different options.
Staff is very helpful and very…
Staff is very helpful and very knowledgeable. Storage facility is also very easy to use and clean. One stop shop for all your storage needs.
Thanks
April 17, 2026
Reply from Roomia Self Storage - Truganina
Thanks so much for your kind words. Our team takes pride in making self storage simple, clean and easy to use. It’s great to hear you found everything you needed in one place. We really appreciate the recommendation.
Amazing Store Manager Kim
Kim the Store manager was such a beautiful person, I felt she went above and beyond to ensure I knew everything and made the process extremely smooth.
April 14, 2026
Reply from Roomia Self Storage - Truganina
Thank you for the lovely feedback about Kim. She genuinely cares about making the storage experience smooth and easy, so it’s great to see this recognised. We’ll be sure to share this with her.
Storage facility is good
Storage facility is good, but it had couple of break-ins, that was bit shocking. Security should be improved.
Also pricing is bit high compared to other storage facilities.
Courtesy Van is only available at the time of moving into the storage, not after move in if you want to bring additional stuff for storage, this is bit disappointing.
April 1, 2026
Reply from Roomia Self Storage - Truganina
Thanks for your feedback, we really appreciate you taking the time to share it.
Security is something we take very seriously. We’ve recently strengthened this further at Truganina with advanced AI cameras and reinforced perimeter measures to give customers even greater peace of mind.
Great point on the move-in van too. We include it for move-in to help make that first step easier, and it is available for future use for a small fee so we can keep it accessible for as many customers as possible.
If you’d like to chat further, reach out to roomia.com.au. Thanks again for choosing Roomia.
Staff were friendly and honest
Staff were friendly and honest
Getting set up was quick and easy
Storage room was clan and easy to get access to
March 30, 2026
Reply from Roomia Self Storage - Truganina
Appreciate the feedback. Friendly, honest service and an easy set-up makes all the difference. Glad everything went smoothly for you.
Yes it was good but the team members…
Yes it was good but the team members should be more helpful then they are to the new customers.
Thank you
March 31, 2026
Reply from Roomia Self Storage - Truganina
Thank you for your feedback. This is not the experience we want for our customers. We would really value the opportunity to learn more. If you’re open to it, please reach out to us at hello@roomia.com.au
Easy,great service,explained everything…
Easy,great service,explained everything and shown around facility.Would definitely recommend.Very clean storage and lovely staff.
March 30, 2026
Reply from Roomia Self Storage - Truganina
Thank you! We’re so glad everything was clearly explained and the team looked after you. And yes, we do love a clean facility!
Reply from Roomia Self Storage - Truganina
Thank you for the great review! We're so pleased to hear Jeff made the process simple and provided great customer service. We'll be sure to pass on your kind feedback to him.
Thanks again for choosing Roomia.
My first storage unit
Everything was seemless, straight forward and simple. Great rates and very clean.
Thankyou so much Kim for your help!
February 11, 2026
Unprompted review
Reply from Roomia Self Storage - Truganina
Thank you so much for your lovely review!
We’re delighted to hear your first storage experience was seamless, straightforward and simple, that’s exactly what we aim for. It’s also wonderful to know you found great value and a clean, well-presented space.
Kim will be so pleased to hear your kind words.
Thanks again for choosing Roomia and for taking the time to share your experience with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.