I had a great experience with Roomia Storage Truganina. The facility is clean, secure, well maintained and very convenient to access. A special shoutout to Kim for the exceptional customer service. K... See more
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Excellent staff. Easy access to storage unit outside of office operating hours. Clean storage spaces. Trolleys on site to use, and they offer their moving Van to customers for free with a $400 cash bo... See more
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Kim and Jeff have been great . Professional, polite , pleasant and really helpful to ensure the move into storage has been as smooth as possible The Truganina facility is ideal and definitely well m... See more
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I went on a two-month holiday and chose Roomia to store my belongings. From the reception, I was welcomed in a very friendly manner and had a great conversation while booking. Even while I was ov... See more
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Company details
- Self-Storage Facility
- Automobile Storage Facility
- Moving Supply Store
- Packaging Supply Store
- RV Storage Facility
- Storage Facility
About Roomia Self Storage - Truganina
Written by the company
When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.
At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.
Our goal is to make your life Roomia, one storage unit at a time.
Make your life Roomia.
Written by the company
- Is ‘Roomia’ a real word? No. But we’re claiming it!
- It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
- The Roomia Difference
- Service
- Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
- Security
- Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
- Understanding
- You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.
Contact info
477 Dohertys Rd,, 3029, Truganina, VIC, Australia
- 0389038830
4.7
Excellent
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very friendly and helpful staff
Very friendly and helpful staff
Good storage facilities
October 11, 2025
Reply from Roomia Self Storage - Truganina
Thanks so much for your kind words! We’re glad you found our team friendly and the facilities up to your expectations.
Reply from Roomia Self Storage - Truganina
Thanks for the great feedback. We’re glad you found everything clean, easy, and great value!
Everyone I have dealt with has been…
Everyone I have dealt with has been very nice and helpful and answered all my questions
October 17, 2025
Reply from Roomia Self Storage - Truganina
Thanks for your kind words! We’re so pleased you felt supported every step of the way.
Easy to book and move my stuff in
October 17, 2025
Reply from Roomia Self Storage - Truganina
So great to hear your move-in was easy! Thanks for choosing Roomia.
Convenience & Friendly Customer Service
Efficient communication and follow up from the staff.
August 8, 2025
Reply from Roomia Self Storage - Truganina
Thanks, Anita! We’re so pleased our team’s communication and follow-up made things easy for you.
Great service
All my millions of question were answered with nothing less than great service
July 30, 2025
Reply from Roomia Self Storage - Truganina
Thanks, Buket! We’re always happy to answer every question — glad we could help!
Worst customer service so rude and…
Worst customer service so rude and arrogant, I had just moved in my friend helping me had a cigarette and he had thrown the butt on the floor I didn't see him throw the butt but I did see him have the cigarette and I did honestly say to him he shouldn't be smoking in there. yes there are signs everywhere saying no smoking, 40 year old man I can't control what he does, when I was asked by the manager I took full responsibility and apoligised for my friend smoking manager said let it be my 1st and last warning I understand and of course me personally I don't smoke so I knew that won't be a problem...3 days later I get eviction notice must pack all my things and move out, mind you I have already paid upfront for the month, and she gave me a deadline off 2 days and can only access building when she is at work so now 6 kids later both me and the Mrs work so I finish work 2pm I done one load because I can't go back and I'm traveling from Truganina to sunshine, there's only so many days I can finish work early and like I said I could not have access after hours. Then I get an other phone call threatened to sell my things if I didn't have everything moved out. I am a genuine person I could have lied about my friend smoking and then she couldn't throw me out but I don't need to bullshit I was honest and look where it got me,
I'm understandable and fair but cut me a break mind you I needed 2 more storage units And I'm planned to be there for 2-3 years so really was that cigarette that I didn't even smoke worth losing a good customer, I didn't even get a refund
July 11, 2025
Unprompted review
Reply from Roomia Self Storage - Truganina
Hi Tasos,
Thank you for taking the time to share your experience. We’re sorry to hear how this situation made you feel.
We understand how frustrating it must be to face consequences for someone else’s actions. Unfortunately, your friend’s behaviour—smoking and discarding a cigarette inside the facility—posed a serious fire risk.
Our decision was made with a strong focus on safety. We have a duty of care to all our customers who place their trust in us to protect their belongings, many of which are irreplaceable. We take that responsibility incredibly seriously. When safety protocols are breached, our team is required to act quickly to protect everyone who store with us.
We are reviewing the CCTV footage and your experience internally to ensure we uphold both safety and professionalism at all times.
As you mentioned, there are clear no-smoking signs throughout the site. These are in place to prevent exactly this kind of risk and to ensure a safe environment for all.
We’d welcome the opportunity to speak with you directly and better understand your perspective. Please contact us at hello@roomia.com.au with your best contact number. We’re open to continuing the conversation and doing what we can to resolve this with you.
Great staff very helpful
Great staff very helpful. I booked a unit that was way to big and they were very happy to change it to a smaller one.
July 5, 2025
Reply from Roomia Self Storage - Truganina
Thanks for the great feedback! We’re happy we could help you switch to a better-sized unit. Flexibility is part of how we keep things easy — and we’re always happy to help.
Great Customer Service Team…
The most amazing two people I meet today at the Truganina Roomia Self Storage, Not only did they make me feel welcome they helped me when I really needed it specially when I forgot my physical ID today so thank you to the amazing team and there awesome customer service I received this morning 😊
July 17, 2025
Reply from Roomia Self Storage - Truganina
Thank you, Jacqueline! We’re so glad our Truganina team could support you when you needed it most—and make you feel welcome. We’ll be sure to pass your kind words along.
Watch out for the prison warden Kim who sits in her stronghold office judging everyone who is unlucky enough to lease a space at Truganina Roomia
The facilities are great the lady Kim not so much
, she acts and behaves as if she’s the boss and dictator of the premises and surrounding areas , along with patrolling the warehouse area like a prison warden ,
If you do rent here make sure you walk on eggshells with the lady Kim in the office , if you don’t she will try end you in every way possible
Update to the reply
Thank you for reaching out however I speak for many that have had the experience and interaction with Kim from Truganina branch
If you are vocal about her behaviour or behind the scenes treatment , as I mentioned before she will try end you
There is no amicable resolution when dealing with a person that has that type of dictatorship behaviour
Roomia please action this crazy woman from causing further grief for the current and unsuspecting customers that enjoy the facilities
Thank you
John Bryant
June 25, 2025
Unprompted review
Reply from Roomia Self Storage - Truganina
Hi John, we're sorry to hear you’ve had a negative experience and appreciate you taking the time to share your feedback.
Kim is a valued team member, known for her professionalism and care for our customers. That said, we take all feedback seriously and would welcome the chance to understand more. Please reach out to us directly so we can chat further and work toward a resolution.
Update - edited review. We’re genuinely sorry to hear that your experience at our Truganina facility has left you feeling this way. We are unable to locate your (review) details in our customer database, we’d really like the opportunity to better understand what happened and support a resolution. Thank you, Kathy.
Great experience the process was really…
Great experience the process was really easy and the service was great. I would recommend
June 28, 2025
Reply from Roomia Self Storage - Truganina
Thanks so much, Lester! We’re so glad to hear the process was smooth and the service hit the mark. We appreciate the recommendation! 😊
Simply easy
1st time renter. Easy online booking. Great customer service. Highly recommend.
June 22, 2025
Reply from Roomia Self Storage - Truganina
Thank you! We're so glad your first experience with storage was smooth and easy. We appreciate the recommendation!
The receptionist wasn’t very polite…
The receptionist wasn’t very polite didn’t give me options as in if we can receive 24 hours Self storage if we can use the van I paid for a storage unit that I can use a van. wasn’t allowed to use the van even though I was a full license. She wasn’t a very helpful candidate and I wasn’t satisfied. Please do that. Please ask your customers if they want 24 hours for Access or if they want to use a van and just be more polite and generous.
June 16, 2025
Reply from Roomia Self Storage - Truganina
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience didn’t meet your expectations and that you felt unsupported during your visit.
Great service and easy process
Great service and easy process. Jeffery was more than helpful and showed exceptional customer service.
June 4, 2025
Reply from Roomia Self Storage - Truganina
Thanks for sharing this! We’ll be sure to pass your feedback on to Jeffery—he’ll be so pleased. We love hearing when our team goes above and beyond to make the process smooth and stress-free.
Reply from Roomia Self Storage - Truganina
Thanks, Shane! We’re so glad to hear the team made a good impression and that you found the facility clean and welcoming. We'd love to have you back anytime!
— The Roomia Team 💚
Ease of booking and great service
Easy, user friendly booking platform and great customer service.
May 21, 2025
Reply from Roomia Self Storage - Truganina
Thanks, Nuraini! We're so glad you found our booking system easy and our team helpful. We’re here if you ever need anything else!
Person incharge 'Kim' was very…
Person incharge 'Kim' was very cooperative and helpful. On-site facilities like Forklift and Pallet Jacks makes your life easier.I highly recommend this place for storage
May 19, 2025
Reply from Roomia Self Storage - Truganina
Hi Kulwinder, thank you for the lovely review! We’re so glad Kim and the on-site tools made things easier for you. Your recommendation means a lot!
The staff
The staff, Kim & Jeffrey are the most beautiful people. So easy to talk to and everything was explained so well.
May 16, 2025
Reply from Roomia Self Storage - Truganina
Thank you, Julie & Nic! Kim and Jeffrey will be chuffed to hear your kind words. We’re so glad your experience was friendly, clear, and easy—thank you for choosing Roomia.
Reply from Roomia Self Storage - Truganina
Thanks so much for the feedback! 💚 We're all about great value, clean spaces, and service that makes life a little easier. So glad we could deliver that for you!
Reply from Roomia Self Storage - Truganina
Thanks so much for your kind words! We're glad to hear you’re happy with our security and service—it’s what we aim for every day. If there’s ever anything more we can do to help, just let us know!
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