Scammers, they take your money and forward you to another company which never sent my order or responded to my calls or emails.
Rosemary Health
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See what reviewers are saying
What an experience. For years I’ve suffered with acne and have visited dermatologists and GP’s with no avail. However Rosemary Health has changed all that. They’re prompt in their response timeframes... See more
Rosemary Health have wonderful gps and are prompt with the responses. If you have queries and feel a bit hesitant or unable to go to medical centres, you can easily just send them an email about your... See more
Company replied
Great experience using Rosemary for online repeat scripts. Your symptoms are checked and a doctor reviews things making sure your getting GP check ups along the way. They also take into account your s... See more
Company details
About Rosemary Health
Written by the company
Contact info
11 York Street, 2000, Sydney, Australia
- hello@rosemaryhealth.com.au
- rosemaryhealth.com.au
Have not received my order at over a…
Have not received my order at over a week despite being told 3-5 day delivery window :(
December 15, 2022
Reply from Rosemary Health
Hi Annie,
I appreciate you reaching out and am sorry to learn that our customer service has fallen short of the level you deserve.
Unfortunately there has been some unexpected delays on the logistic side of things. We also understand that our team is already in contact with you and are working very hard to resolve your issue. So please continue to be in contact with our team on hello@rosemaryhealth.com.au so we can serve you better.
Thank you again for taking the time to share your feedback with us – we take all reviews seriously and will use them in our continuous improvement efforts!
Best,
Rosemary Health
The time between notification of the prescription and it being filled is very long
The time between notification of the prescription being sent to pharmacy and then notice that the prescription has been filled and is being delivery has been taking weeks. Not sure what is the delay between the prescription being sent and it being filled by the pharmacy is.
December 12, 2022
Reply from Rosemary Health
Hi Diane,
Thank you for your feedback.
At Rosemary Health we aim to provide patients with convenient but safe practice.
Our processing and delivery time varies depending on multiple factors. Generally, it takes up to 2 working days for processing, and depending on your location, it may take up to 5 working days from dispense for delivery.
In the case of treatment requiring cold chain practice handling, they may take slightly longer to ensure that the treatment remain in its optimal condition and safe to use.
I can see that your treatment was successfully delivered within the 5 working days delivery window. If you feel like this is not the case, please contact us on hello@rosemaryhealth.com.au so we can assist you further.
We thank you for choosing Rosemary Health!
Best,
Rosemary Health
Please do not set up a Trust pilot Acc…
Please do not set up a Trust pilot Acc for me,
(What is a trust pilot Acc)
was surprised I need another consultation,
also surprised at how much info req to submit this,
as per below.
December 1, 2022
Reply from Rosemary Health
Hi Shane,
Thank you for reaching out and for choosing Rosemary Health.
In Rosemary Health, patient care, safety and confidentiality is our utmost priority. Please note that we do not create Trustpilot accounts for our patients, instead, they have to verify themselves as "clients of Rosemary Health" to ensure genuine review more than anything.
In regards to your consultation, that is needed to be done regularly just like your typical GP. The timing is set by your doctor as they make their clinical judgment.
For further information please contact us on hello@rosemaryhealth.com.au so we can assist you further in making your experience better. Have a great one Shane!
Best,
Rosemary Health
Awesome service and communication !
November 14, 2022
Very efficient
November 30, 2022
Everything was very professional and…
Everything was very professional and easy to use. I work long hours and it saves me going to the doctors
November 30, 2022
You changed the order delivery…
You changed the order delivery frequency and amount unilerately which means I will pay more.
November 14, 2022
Reply from Rosemary Health
Hi Mark,
Thank you for the feedback.
We have yet to change bundling to our treatment options. Unfortunately however in your case, your doctor was not able to prescribe you more repeats due to clinical reasoning. If you wish to have this reassessed please contact our nurses through your messaging tab to have further consultation with the doctor.
Happy to help anytime Mark!
Best,
Rosemary Health
Easy to talk too
November 27, 2022
Easy pleasant follow up
November 28, 2022
Great experience
Great experience. Put order in on a Saturday and got the tablets a few days later on the Wednesday. So easy to use.
November 9, 2022
I had a fast reply to my question
I had a fast reply and hopefully my problem was resolved by Mario.
November 15, 2022
They helped me solve the problem that I…
They helped me solve the problem that I was having. And great service.
November 6, 2022
Traditional Old School Amazing Service.
Traditional Old School Amazing Service.
There was a bit of an issue with the address (my fault entirely as i put the wrong address as i just moved to a new unit so the medication wasn't delivered)
Instead of waiting weeks to get my medication or having to drive down to an collection office, i got an email to fix up the issue and it was literally deliereved the next day free.
Also, the direct and open communication was by a real person and not just some bot.
Just extremely happy and would recommend it to anyone.
The product is also exactly what i wanted for much cheaper and convient than having to go to a pharmacy.
November 9, 2022
Unprompted review
Reply from Rosemary Health
Hi Gregory,
Thank you for your review.
From what we can see, your treatment are at your local AU Post awaiting collection.
Let me know if you are having trouble with this, or contact us at hello@rosemaryhealth.com.au for further help.
Hope we assisted you well!
Best,
Rosemary Health
To much hassle to deal with this…
To much hassle to deal with this company due to them taking more than 48 hours to answer my questions.
I never had this issue with Stagger.
October 19, 2022
Unprompted review
Reply from Rosemary Health
Hi Troy,
We are sorry for your experience. At Rosemary Health we strive to deliver timely care and service.
Please contact us at hello@rosemaryhealth.com.au so we can help you out.
Best,
Rosemary Health
Excellent
The service was fast, efficient, effective and very easy to use from start to finish
October 31, 2022
Great question sheets and farst service
October 24, 2022
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