Rough Old Glass Reviews 63

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We recently had our kitchen renovated and had a large 1.5 by 3.0 metre really rough on silver antique mirror splash back installed above the cooker and run of units. The mirror is simply stunning and... See more

Company replied

Rated 5 out of 5 stars

We design and make bespoke furniture and kitchens and have to purchase numerous different high quality products daily. When we find a supplier who's product is excellent we look no further. Rough Old... See more

Company replied

Rated 5 out of 5 stars

We ordered some placements for our dining table from Rough Old Glass. They were helpful and professional, giving guidance on their product when we were unsure. The admin team were super patient when w... See more

Company replied

Rated 5 out of 5 stars

I have used Rough Old Glass twice now . They are super helpful and very professional. Their mirrored Antique glass is amazing , it is far superior to any other competitor trying to produce the sa... See more

Company replied

Company details

  1. Interior Designer

Written by the company

Hand Silvered Antiqued Mirror Glass, Framing and Sensitive Frame Conservation/Restoration


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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Rated 5 out of 5 stars

Kitchen splash back

Kitchen splash back - A real statement piece produced by the team at Rough Old Glass. Fantastic quality and customer service - I would not hesitate recommending their services!

September 22, 2017
Unprompted review
Rated 5 out of 5 stars

Fabulous Aga splash back

I chose Rough Old glass to make my Aga splash back because they were not only the cheaper of the 2 quotes I got, but they were really helpful when trying to decide on the final design and size. Communication for delivery was great. It looks amazing and I would highly recommend

August 24, 2017
Unprompted review
Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service, delivery times were within the advised time. And the mirrors wow I love them they were custom made to size and didn't disappoint at all.

August 11, 2017
Unprompted review
Rated 5 out of 5 stars

Really Rough Splash Back for the AGA: Excellent quality & packaged so well

Excellent quality and packaged so well, so very pleased with the toughened glass splash back and will look superb behind the AGA. After much deliberation, we're glad we choose the “really rough” finish, as it has more than exceeded our expectations! Please “extend our thanks” to the team, for a job well done! I wouldn't hesitate to recommend this company and product. Our thanks.

August 3, 2017
Unprompted review
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Reply from Rough Old Glass

Lovely Lin - so pleased you're happy. Sophie's passed your thanks on to the workshop team too.

Rated 5 out of 5 stars

Rough Old Glass are excellent

Rough Old Glass are excellent. Good product, consistent quality and good service. We ordered a kitchen splashback for a project and some mirror for wall panelling. Sample service was efficient, Client loved the product, cost was reasonable and it came on time. Can't ask for more from a supplier.

June 12, 2017
Unprompted review
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Reply from Rough Old Glass

Thanks Charles - more samples dispatched to you today for your next project so look forward to hearing from you again when you're ready.

Rated 5 out of 5 stars

Antique mirror glass

Charlotte and her team provided antique mirrored glass for a bar area in our new home. Rough Old Glass were a pleasure to deal with; quick, attentive and the finished product looks amazing !!

April 20, 2017
Unprompted review
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Reply from Rough Old Glass

Looking forward to seeing photos of the room dressed. Glad you're so pleased.

Rated 5 out of 5 stars

Superb service and quality product

We design and make bespoke furniture and kitchens and have to purchase numerous different high quality products daily. When we find a supplier who's product is excellent we look no further. Rough Old Glass produce wonderful, high end pieces that we and our clients love. Their packaging is superb, they go that extra mile to make sure we're entirely satisfied and they're very friendly too. If their product is what you're searching for, look no further.

March 20, 2017
Unprompted review
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Reply from Rough Old Glass

Thank you for your lovely review Joe. Look forward to working with you again in the future!

Rated 5 out of 5 stars

Wonderful Rough Old Glass!

I just wanted to let you know how THRILLED I am with the glass - it has been the final piece to our new kitchen and has completed it perfectly. I am delighted. Beautiful products, great service, lovely, friendly, helpful team - you’ve got it all going on! Thank you.

February 28, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

We were recommended Rough Old Glass by a glass supplier that couldn't supply want we were looking for. We started by looking at the website one Friday evening and a really positive echat session with someone that guided us around the website, products and approximate costs. From there we ordered some samples which were delivered quickly and well packaged. It took us a few months to get to a point where we were ready to order a couple of splashbacks. The whole process from quote to delivery has been flawless, great communications, courteous service inc. their delivery driver, and the splashbacks look superb now that they are fitted.
Great to find a supplier who is so customer focused while offering a high quality and bespoke service. We'd highly recommend Rough Old Glass.

February 6, 2017
Unprompted review
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Reply from Rough Old Glass

Thank you for your lovely review Jeff!

Rated 5 out of 5 stars

Helpful, reliable and very customer friendly.

Working with Charlotte and Sophie has been a pleasure. The delivery of product and quality of the products they create/manufacture is incredible. Their attention to detail and devotion to customer service is exactly what you should expect from a true high end goods supplier. The product speaks for its self and the service is second to none.

February 2, 2017
Unprompted review
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Reply from Rough Old Glass

Thank you Jake - it was a pleasure working with you too.

Rated 5 out of 5 stars

Beautiful, beautiful mirrors.

As an interior designer I am trusted to source the best products for my clients. I was asked to design a clients bathroom and within that she wanted a feature recessed shelving design with a dramatic and luxurious look to show off her passion for expensive beauty products and scents. What better way to do this by using antiqued mirror.
I contacted Rough Old Glass and found them to be extremely helpful. Customer service was excellent with perfectly on time delivery.
The product itself is stunning. A bespoke product created by artisans. I am looking forward to creating some more amazing products with them in the future. Highly recommended.

December 12, 2016
Unprompted review
Rated 5 out of 5 stars

Great product & service

Order received exactly on time, well protected for transit and just as expected! Can't recommend this company enough if you need a quality product, delivered exactly when they said they would.

November 21, 2016
Unprompted review
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Reply from Rough Old Glass

Thank you for your lovely review.
Occasionally there are obstacles to producing a hand finished glass product, particularly with more complicated jobs, but we always strive to deliver a quality product as quickly as we possible can!

Rated 5 out of 5 stars

Gorgeous Work / Great Service

We commissioned two very large mirrors from the team at Rough Old Glass. They are absolutely beautiful and we are delighted to have the in our home. Every step of the process was friendly, efficient and very well organized - from working out the order details through delivery. We are likely to work with them again . . .
Ted Hood
Tunbridge Wells

September 23, 2016
Unprompted review
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Reply from Rough Old Glass

Thank you Ted for the lovely review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Mirrored glass

We have recently renovated our kitchen and specifically wanted a piece of antique mirrored glass behind the Aga. An internet search brought up Rough Old Glass and we requested a sample. It was just what we wanted and a few weeks ago it was installed and it looks amazing. From the initial request for the sample through to fitting the service from Charlotte at ROG has been excellent; always responsive and extremely helpful. We took advantage of the survey and installation service offered by ROG and Phil who did all of that for us was brilliant. I have no hesitation in recommending ROG.

October 21, 2015
Unprompted review
Rated 5 out of 5 stars

A happy regular customer

I have used Rough Old Glass to silver our own glass for a number of projects over the last three years and have found them efficient and professional.

October 19, 2015
Unprompted review
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Reply from Rough Old Glass

Thanks Richard. Look forward to hearing from you again soon!

Rated 4 out of 5 stars

Great Service

I've always found ROG to be very helpful. Requests for quotes are responded to quickly. The quality of work is loved by our clients - we purchase toughened Antique Glass. If you want something different and a reliable service - use ROG.

October 18, 2015
Unprompted review
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Reply from Rough Old Glass

Thanks for the recommendation Sandra.

Rated 5 out of 5 stars

Antique mirrors

Competent, professional, great product, have used Rough Old Glass twice recently on projects and would highly recommend them.
Stan Homes.

October 17, 2015
Unprompted review
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Reply from Rough Old Glass

Thanks so much for taking the time to review us. Look forward to working with you again in the future.

Rated 5 out of 5 stars

Provided service and advice well beyond my original request

I needed antiqued glass for a large over mantle mirror. They collected the mirror and advised me against my original choice of heavily distressed, i'm so glad i listened to their advice. The frame of the mirror was damaged and i was planning on having it repaired at some point in the future when i got round to finding someone to do it. Rough Old Glass contacted me to mention the damage and asked if i'd like them to repair and restore the mirror. They gave me various quotes for the different types of restoration they could carry and out and even sent me photos to show me what I could expect it to look like.
The mirror arrived back last week and it looks amazing, we couldn't be happier and i would highly recommend them.

March 8, 2014
Unprompted review
Rough Old Glass logo

Reply from Rough Old Glass

Thank you Francesca - we were glad to be able to restore your gilt frame in a sympathetic manner along with the replacement antiqued mirror glass.

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